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External Customer Service Survey Form - Rev 3

The document is a customer satisfaction survey designed to gather feedback on various aspects of a company's products and services, including product quality, customer service, billing, ordering, and delivery. It includes a rating scale and sections for additional comments and suggestions. The survey aims to improve customer experience and assess the likelihood of product recommendations.

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jhayartutor.hr
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13 views1 page

External Customer Service Survey Form - Rev 3

The document is a customer satisfaction survey designed to gather feedback on various aspects of a company's products and services, including product quality, customer service, billing, ordering, and delivery. It includes a rating scale and sections for additional comments and suggestions. The survey aims to improve customer experience and assess the likelihood of product recommendations.

Uploaded by

jhayartutor.hr
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Company: ____________________________________________________________________________________________________

Address: ____________________________________________________________________________________________________
Contact Person: _________________________________________ Contact Details: ___________________________________
CUSTOMER SATISFACTION SURVEY
Thank you for purchasing our superior products. In order to serve you better, please provide us feeback by filling out the questionnaire
below. We appreciate any additional comments or suggestions as well. Thank you for your patronage.
1 2 3 4 5
I. Products Very Poor Poor Good Very Good Excellent

What is the Quality of our product/s?


Was the product properly installed/ demonstrated during the delivery?
How about our Product Support (repairs/ warranty/ etc)?
How about our Spare Parts availability?
Remarks:_________________________________________________________________________________________________
II. Customer Service
Are your concerns/questions addressed promptly and satisfactorily?
Did our Representative serve you promptly and politely?
Is our Representative knowledgeable about our products?
Did our Representative demonstrated initiative and tenacity
in resolving any concerns/ problems encountered?
Does our Representative contact / visit you regularly?
Remarks:_________________________________________________________________________________________________
III. Credit & Collection
Are our Billings served according to the agreed terms?
Are the details of your Statement of Accounts clear and accurate?
Are our Collectors/ representative courteous and gives complete information?
Remarks:_________________________________________________________________________________________________
IV. Ordering
Are our ordering process effective?
Are your orders correct and properly booked?
Are your Orders processed in a timely manner?
Remarks:_________________________________________________________________________________________________
V. Delivery
Are your orders delivered on time?
Are the delivered products correct and according to your specification?
Were the Products properly handled by our delivery personnel?
Are our delivery personnel courteous and helpful?
Remarks:_________________________________________________________________________________________________
VI. Others:
What did you like about our product?
____________________________________________________________________________________________
What did you like about our customer service? Overall, I found the service to be highly effective and professional. The responsiveness and thoroughness of the
____________________________________________________________________________________________
assistance provided were particularly commendable, and the clarity in communication greatly facilitated the process.
Is there anything you can suggest to help us improve our customer service? . One minor area for enhancement could be providing more detailed follow-up information
____________________________________________________________________________________________
after initial inquiries to ensure all customer questions are thoroughly addressed.
Will you recommend our products to others? Why? Yes. I will recommend these products based on its good quality and reliable performance.
____________________________________________________________________________________________

Customer's Signature Over Printed Name : _______________________________


Date : _____________ Total Rating: ____________________
Revision No.: 3 FO-QMS-10
Effectivity Date: 03//05/19

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