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Organizational Behaviour Summary Cleaned

The document provides a comprehensive overview of Organizational Behaviour (OB) covering its historical evolution, global context, and the importance of worker diversity. It discusses key concepts such as motivation, personality, perception, and organizational culture, along with practical applications in leadership, conflict resolution, and stress management. The notes serve as a quick revision guide for MBA students, encapsulating essential topics for effective understanding and application of OB principles.

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11 views5 pages

Organizational Behaviour Summary Cleaned

The document provides a comprehensive overview of Organizational Behaviour (OB) covering its historical evolution, global context, and the importance of worker diversity. It discusses key concepts such as motivation, personality, perception, and organizational culture, along with practical applications in leadership, conflict resolution, and stress management. The notes serve as a quick revision guide for MBA students, encapsulating essential topics for effective understanding and application of OB principles.

Uploaded by

dharsana.s17
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Organizational Behaviour - MBA Summary Notes

Organizational Behaviour - Summary Notes (MBA)

1. Historical Evolution of OB & Behavioural Sciences:

- OB has evolved from classical management theories, human relations movement, and behavioural

science approaches.

- Influences from psychology, sociology, anthropology, and political science helped shape OB.

- Focus: Understanding, predicting, and influencing human behaviour in organizational settings.

2. OB in Global Context & Worker Diversity:

- Globalization affects organizational practices and behavior.

- Managing worker diversity involves understanding cultural, gender, and demographic differences.

- Emphasizes inclusiveness, equity, and cultural intelligence.

3. Developing Assertive Behaviour Skills:

- Assertiveness is the ability to express oneself confidently and respectfully.

- Important for communication, negotiation, and conflict resolution.

- Techniques include 'I' statements, active listening, and body language control.

4. Emerging Business Realities:

- Digital transformation, gig economy, remote work, AI integration.

- Emphasis on agility, innovation, employee well-being, and sustainability.

5. Learning in Organizations:

- Definition: A process leading to relatively permanent change in behavior.


- Theories: Classical Conditioning, Operant Conditioning, Cognitive Learning, Social Learning.

- Principles: Reinforcement, repetition, feedback.

- Shaping: Reinforcing small steps toward desired behavior.

- Application: Training, performance improvement.

6. Attitudes, Values, and Job Satisfaction:

- Attitude: Learned predisposition toward a person or object (cognitive, affective, behavioral).

- Formation: Experience, social influence.

- Change: Persuasion, new experiences.

- Cognitive Dissonance: Mental discomfort from conflicting attitudes.

- Values: Deeply held beliefs; types - terminal and instrumental.

- Job Satisfaction: A key driver of productivity and organizational commitment.

7. Personality:

- Definition: Stable patterns of thoughts, feelings, and behavior.

- Determinants: Heredity, environment, situation.

- Theories: Trait Theory, Psychoanalytic (Freud), Humanistic (Maslow), Social Learning.

- Relevance: Helps managers understand behavior and improve team dynamics.

8. Perception:

- Definition: The process of interpreting sensory information.

- Factors: Perceiver, target, situation.

- Process: Selection, organization, interpretation.

- Errors: Stereotyping, halo effect, projection.

- Organizational Use: Hiring, appraisal, training.

- Creativity: Ability to generate novel ideas. Blocks: fear of failure, rigid thinking.
9. Motivation:

- Theories:

- Maslow's Hierarchy

- Herzberg's Two-Factor Theory

- McClelland's Needs Theory

- Vroom's Expectancy Theory

- Adams' Equity Theory

- Application: Job design, incentive systems, leadership style.

10. Organizational Culture:

- Definition: Shared beliefs, values, norms.

- Types: Clan, Adhocracy, Market, Hierarchy.

- Creating & Sustaining: Stories, rituals, symbols, leadership.

- Transmission: Onboarding, training, communication.

- Keeping Cultures Alive: Leadership modeling, consistent practices.

11. Emotions & Emotional Intelligence (EI):

- Emotions: Immediate responses to situations.

- EI: Recognizing, understanding, and managing emotions.

- Handling Fear, Anger, Depression: Awareness, expression, stress management.

12. Group Processes & Teams:

- Group: Two or more interacting people.

- Stages: Forming, Storming, Norming, Performing, Adjourning.

- Team: Coordinated group for a common goal.

- Types: Cross-functional, self-managed, virtual.

- Decision Making: Consensus, majority, brainstorming.


13. Interpersonal Communication:

- Types: Verbal, non-verbal, written, electronic.

- Barriers: Noise, language, emotion.

- Tools: Transactional Analysis (Parent-Adult-Child), Johari Window (Self-awareness & Feedback).

14. Leadership & Power:

- Leadership: Influencing others toward a goal.

- Styles: Autocratic, democratic, transformational, transactional.

- Power: Position and personal power.

- Organizational Politics: Informal power use to influence others.

15. Conflict & Negotiation:

- Sources: Goal differences, communication breakdown, competition.

- Types: Intrapersonal, interpersonal, intergroup.

- Resolution: Collaboration, compromise, competition, avoidance.

- Negotiation: Distributive and integrative strategies.

16. Stress & Management:

- Causes: Workload, role conflict, poor leadership.

- Effects: Burnout, absenteeism, reduced efficiency.

- Coping: Time management, relaxation, support systems.

17. Organizational Change:

- Types: Structural, technological, people-centered.

- Resistance: Fear, lack of understanding, disrupted habits.

- Overcoming Resistance: Communication, participation, support.


This summary is tailored for quick revision within 2 hours and includes all the syllabus topics.

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