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IT ITeS

The document discusses the roles of Multinational Companies (MNCs), Indian Service Providers (ISPs), and Global In-house Centres (GICs) in the IT sector, highlighting their operations and examples. It also explores the impact of Information Technology (IT) in everyday life, libraries, workplaces, education, and various industries such as healthcare and marketing. Additionally, it defines Information Technology enabled Services (ITeS) and Business Process Outsourcing (BPO), emphasizing their significance in optimizing business performance.

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16 views6 pages

IT ITeS

The document discusses the roles of Multinational Companies (MNCs), Indian Service Providers (ISPs), and Global In-house Centres (GICs) in the IT sector, highlighting their operations and examples. It also explores the impact of Information Technology (IT) in everyday life, libraries, workplaces, education, and various industries such as healthcare and marketing. Additionally, it defines Information Technology enabled Services (ITeS) and Business Process Outsourcing (BPO), emphasizing their significance in optimizing business performance.

Uploaded by

basusuman990
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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represent

() Multinational Companies (MNCs) Multinational


corporations are firms with
tirms with
These firms would have
headquarters outside
India. their branch offices
and/or subsidiaries in India that cater to global
customers (external clients).
IBM, Accenture, HP, DELL, Microsoft, Genpact,
e.g.
Convergys, Intel, Synapse Techno Design Innovations
and Pvt. Ltd., etc.
Indian SService Providers (ISPs) These are firms with
(i)
.beir headquarters in India. These may cater to
domestic or international customer base.
eg. TCS,
e-g. Infosys, Wipro, HCL, Mahindra Satyam,
SASKEN Technologies, Tata Technologies, KPIT
Technologies (Birlasoft Limited) and so on.
Global In-house Centres (GICs) GICs include both
(i) work for the
MNC owned units that undertake
global operations and ISPs owned units of
parent's
domestic companies.
Technology Center India, EMC, Ford,
e.g. Barclays
Honeywell, UTC Aerospace and so on.
Boeing,
(ii) IT in Everyday Life
In our daily life, we use washing machines, microwave
oven and many other products which have embedded
software. We can store all the information about our
important work, appointments schedules and list of
contacts in a computer. Computers are playing a very
important role in our lives and now we cannot imagine the
world without computers.
(ii) IT in Library
Now a days, allwork in libraries are done with computer.
It is easy to keep record of all books in computers. Many
work are done in libraries, such as keep the record of
books subjectwise or department wise, book's issue record,
book's return record and many more are done with the
help of computers. All these work can be done easily with
library software.
Many libraries software are launched in market, which
maintain the record of books. Each book in the library has
magnetic strip which is detected by barcode reader that
help to find the detail of book.
(iv) IT at WorkplaceLe ooooem
In the office environment, computers and computer
applications are used to perform office work more
effectively. In assembly line industries, where attention to
detail, speed and efficiency are important, automation is
becoming more and more common. Internet and office
applications form the basis of modern business.
(v) IT in Education
Computer and Information Technology has been proved
to be very much beneficial in the field of education.
Computers are used actively in education to improve the
quality and learning outcomes. Teachers can use audio,
video and graphics aids through computer to prepare
lesson plans.
(a) ICT in the Classroom
There are many ways in which the ICT is used for
education in the classroom, such as
" eLearning classrooms
. Smart board presentations
. Videos on experiments
" Creation of images and video
Desktop publishing of magazines, letters and documents
Educational games
. Learning using the CD-ROM media
" Gathering educational information on the Internet
Information Technology
enabled Services (ITeS)
Information Technologies that enable the business by
improving the quality of services are called Information
Technology enabled Services (1TeS).)
It is defined as outsourcing of processes that can be
enabled with information technology and covers diverse
areas like finance, HR, administration, health care,
telecommunication, manufacturing etc. ITeS is also called
webenabled services or remote services.
Eenabled services radically reduce costs and improve
service standards. ITeS offers different services integrated
in a single delivery mechanism to end users. The services
may include :
. Medical transcription
. Customer relationship management
" Data entry and data processing
" Software development
" Data warehousing
.IT help desk services
Enterprise resource planning
. Telecommunication services

BPO Services
Business Process Outsourcing (BPO) services means
performing business operations through an outside service
provider. BPO also comes under IT services as IT plays a
very useful role in optimising the business performance.
IT ITeS
IT stands for Information ITeS stands for IT
Technology.
It is the study of design,
enabled Services.
It is the study of
management, development, outsourced service
implementation and support of which has arisen due to
computer based information involvement in various
systems. fields of IT.
It includes hardware and
It includes call center,
software industry and even IT BPO, KPO, RPO, etc.
telecom.
(Fill in the Blanks
1. ......... is also called web-enabled services. Ans. quality checks
Ans. ITeS 4. is used to issue and retun the book
2. BPO stands for Business Process Ans, Computer software
Ans. Outsourcing 3. Students can also contact ateacher ora
3. BPOservices follow ........ to ensure error trainer viaInternet to use
free and exceptional free. Ans. Web Based Training (WBT)
(xi)ITin. Marketing
In marketing, computers are used for advertising of
products. These advertising are done using arts and
graphics facility on computer. With the help of interesting
advertisements of various products, we can achieve the
goal of selling. Using e-Commerce websites, people can
purchase items even sitting at home.

xii)|T in Healthcare making healthcare


Computers and ICT technologies are
efficient and accurate. ICT in
is used
for all patientsmore ways. Hospital
sector in numerous
the healthcare and manage
used to maintain
managerment system is pertaining to
patient's records as well as various activities,
The computerised machines are
hospital administration. CT scan. A variety of
ultrasound and
used for ECG, EEG, equipment are used to
measuring instrumentsand surgical
patient condition during complex surgery.
monitor's diagnosis. Healthcare
is used for
Expert system computers to aid the
manufacturing companies use instruments.
production of diagnostic tools and laboratories and
an integral part of
Computers are
dispensaries.

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