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Question: 1
A Service Catalog may include which of the following components?

Order Guides, Exchange Rates, Calendars

Order Guides, Catalog Items, and Interceptors

Record Producers, Order Guides, and Catalog Items

Answer: D
Explanation:

Correct answer is D:Record Producers, Order Guides, and Catalog Items.

Question: 2 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Which one of the following statements applies to a set of fields when they are coalesced during an import?

A. If a match is found using the coalesce fields, the existing record is updated with the information being
imported
B. If a match is not found using the coalesce fields, the system does not create a Transform Map
C. If a match is found using the coalesce fields, the system creates a new record
D. If a match is not found using the coalesce fields, the existing record is updated with the information being
imported

Answer: A

Explanation:

If a match is found using the coalesce fields, the existing record is updated with the information being
imported.

Question: 3 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A metric is a report gauge used on homepages to display real-time data

A metric is a time measurement used to report the effectiveness of workflows and SLAs
A metric is used to measure and evaluate the effectiveness of IT service management processes
A metric is a comparative measurement used to report the effectiveness of flows and SLAs.

Answer: C

Explanation:

Correct answer is C:A metric is used to measure and evaluate the effectiveness of IT service management
Question: 4
The display sequence is controlled in a Service Catalog Item using which of the following?

The Default Value field in the Catalog Item form

The Sequence field in the Catalog Item form

The Choice field in the Variable form

Answer: C
Explanation:

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/service-catalog-
management/concept/c_DefineVariableSetLayout.html#d1331070e66

Question: 5
Reports can be created from which different places in the platform? (Choose two.)

List column heading

View / Run module

Answer: AD

Explanation:

D. View / Run module.

Question: 6
Knowledge Base Search results can be sorted by which of the following? (Choose three.)

Most recent update

Number of views

Answer: ACE
Explanation:
 C. Relevancy.

Question: 7
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

REQ (Number)>RITM (Number)>PROCUREMENT (Number)
REQ (Number)>RITM (Number)>TASK (Number)
FULFILLMENT (Number)>RITM (Number)>TASK (Number)

Answer: C

Explanation:

REQ (Number)>RITM (Number)>TASK (Number).

Question: 8 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Which term refers to application menus and modules which you may want to access quickly and often?

Tag

Answer: B
Explanation:

Question: 9
What is generated from the Service Catalog once a user places an order for an item or service?

Answer: C
Explanation:

Request is generated from Service Catalog once a user places an order for an item or service? The order
Question: 10
From the User menu, which actions can a user select? (Choose three.)

Send Notifications

Elevate Roles

Order from Service Catalog

Answer: BCD

Explanation:

B. Log Out ServiceNow

C. Elevate Roles

D. Impersonate Users

Question: 11
Buttons, form links, and context menu items are all examples of what type of functionality?

A.Business Rule

D.UI Policy

Answer: B

Explanation:

Correct answer is B:UI Action.

Question: 12
Which of the following is true of Service Catalog Items in relation to the Service Catalog?

They are the building blocks.

They are optional.
They provide options.

Answer: B
 Explanation:

Question: 13 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Table Access Control rules are processed in the following order:

A. any table name (wildcard), parent table name, table name

B. table name, parent table name, any table name (wildcard)
C. parent table name, table name, any table name (wildcard)
D. any table name (wildcard), table name, parent table name

Answer: B
Explanation:

B Record ACL rules consist of table and field names. The table name is the table that you want to secure. If
other tables extend from this table, then the table is considered a parent table. ACL rules for parent tables
apply to any table that extends the parent table. The field name is the field that you want to secure. Some
fields are part of multiple tables because of table extension. ACL rules for fields in a parent table apply to any
table that extends the parent table.

Question: 14
What is the platform name for the User table?

A.u_users
B.sys_users
C.x_users
D.sys_user

Answer: D
Explanation:

Question: 15

the order number.

the individual item in the order.

Answer: A
 Explanation:

Question: 16
Which would NOT appear in the History section of the Application Navigator?

A.Records
B.UI Pages
C.Lists
D.Forms

Answer: B

Explanation:

Question: 17

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance
Before moving customizations from instance to instance with Update Sets, ensure that both instances are

Use the Baseline Update Set to store the contents of items after they are changed the first time
Once an Update Set is closed as Complete, change it back to In Progress until it is applied to another instance

Answer: A
Explanation:

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance.

Question: 18
Which of the following is used to initiate a flow?

C.A spoke
D.An Event

Answer: A
Explanation:
Question: 19 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service
Catalog variables?

A. Service Catalog variables can only be used in Record Producers

B. Service Catalog variables can only be used in Order Guides
C. Service Catalog variables cannot affect the order price
D. Service Catalog variables are global by default

Answer: D

Explanation:

D is correct. In the Catalog Administration module of Additional ServiceNow Fundamentals Content in the on
demand course, it says:"Service Catalog variables are flagged as "Global" by default and will display in all the
execution tasks of a requested item."

Question: 20
Which one of the following statements is true about Column Context Menus?

It displays actions such as creating quick reports, configuring the list, and exporting data
It displays actions related to filtering options, assigning tags, and search
It displays actions related to viewing and filtering the entire list
It displays actions such as view form, view related task, and add relationship

Answer: A

Explanation:

It displays actions such as creating quick reports, configuring the list, and exporting data.

Question: 21

CMDB Plug-in
 Answer: AB
Explanation:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/configuration-management/co
ncept/c_OptionsToPopulateCMDB.html

Question: 22
When using the Load Data and Transform Map process, what is the Mapping Assist used for?

Mapping fields using the Import Log

Mapping fields using Transform History

Answer: D

Explanation:

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/script/server-

Question: 23
Which one of the following statements describes the contents of the Configuration Management Database

The CMDB contains data about tangible and intangible business assets
The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
The CMDB archives all Service Management PaaS equipment metadata and usage statistics
The CMDB contains ITIL process data pertaining to configuration items

Answer: A

Explanation:

The CMDB contains data about tangible and intangible business assets.

Question: 24
In what order should filter elements be specified?

Field, Operator, then Value

Field, Operator, then Condition
 C. Operator, Condition, then Value
D. Value, Operator, then Field

Answer: A

Explanation:

https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/using-

Question: 25 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Which statement is true about business rules?

A. A business rule must run before a database action occurs

B. A business rule can be a piece of Javascript
C. A business rule must not run before a database action occurs
D. A business rule monitors fields on a form

Answer: B

Explanation:

B is the correct answer,

* BR can be set to run before OR AFTER the database action has occurred.

* BRs are server-side logic/script that execute when database records are queried, updated, inserted, or
deleted. Business Rules respond to database interactions regardless of access method: for example, users
interacting with records through forms or lists, web services, or data imports (configurable). Business Rules
do not monitor forms or form fields but do execute their logic when forms interact with the database such as
when a record is saved, updated, or submitted.

Question: 26
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

onCellEdit
onLoad

onChange
onSave

Answer: ACDF

Explanation:
 on Submit when a form is submitted.

on Load execute script logic when forms are loaded

https://developer.servicenow.com/dev.do#!/learn/courses/quebec/app_store_learnv2_scripting_quebec_scripting_

in_servicenow/app_store_learnv2_scripting_quebec_client_side_scripting/app_store_learnv2_scripting_

quebec_client_script_types

Question: 27
Which type of tables may be extended by other tables, but do not extend another table?

Base Tables
Core Tables

Custom Tables

Answer: A

Explanation:

Correct answer is A:Base Tables.

Question: 28 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Which of the following statement describes the purpose of an Order Guide?

A. Order Guides restrict the number of items in an order to only one item per request
B. Order Guide provide a list of guidelines for Administrators on how to set up item variables
C. Order Guide provide the ability to order multiple, related items as one request
D. Order Guides take the user directly to the checkout without prompting for information

Answer: C

Explanation:

Order Guide provide the ability to order multiple, related items as one request.

Reference:

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-
management/concept/c_ServiceCatalogOrderGuides.html
Question: 29 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET
Which tool is used to have conversations with logged-in users in real-time?

A. Connect Chat
B. Now Messenger
C. User Presence
D. Comments

Answer: A

Explanation:

Connect Chat is a real-time messaging tool that enables users to chat with individuals and groups, quickly
share files, and collaborate on any record by connecting with the right people instantly. It is not supported in
Next Experience1. Agent Chat is the newer version of Connect Chat in ServiceNow. One of the first
differences you’ll notice is that Agent Chat is not available in the standard ServiceNow user interface. Agents
receive chats as well as other work items within Agent Workspace, which is a newer and more modern user
interface (UI)2.

Question: 30
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

Service Processes
User Permissions
Tables and Fields

The Dependency View

Answer: ACDE

Explanation:

A. Service Processes

C. Tables and Fields

D. A Database

E. The Dependency View

Question: 31
What is a formatter? Select one of the following.

A.A formatter allows you to configure applications on your instance

B.A formatter is a form element used to display information that is not a field in the record
C.A formatter allows you to populate fields automatically
D.A formatter is a set of conditions applied to a table to help find and work with data
 Answer: B
Explanation:

A formatter is a form element used to display information that is not a field in the record.

Reference:

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/form-
administration/concept/c_Formatters.html

Question: 32

Names of Applications and Modules

Names of Modules
Names of Applications

E.History Records
F.Titles of Dashboard Gauges

Answer: ABCD

Explanation:

Names of Applications and Modules

Names of Modules

Names of Applications

Question: 33
Which technique is used to get information from a series of referenced fields from different tables?

D.Record-Hopping

Answer: C
Explanation:

https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/navigation/reference/dot-
Question: 34 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET
What is a schema map?

A.A schema map enables administrators to define records from specific tables as trouble sources for
Configuration Items
B.A schema map graphically organizes the visual task boards for the CMDB
C.A schema map graphically displays the Configuration Items that support a business service
D.A schema map displays the details of tables and their relationships in a visual manner, allowing
administrators to view and easily access different parts of the database schema

Answer: D

Explanation:

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators
to view and easily access different parts of the database schema.

Reference:

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/table-
administration/concept/c_SchemaMapForTables.html

Question: 35 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Which one of the following statements best describes the purpose of an Update Set?

A. An Update Set allows administrators to group a series of changes into a named set and then move this set as
a unit to other systems
B. By default, an Update Set includes customizations, Business Rules, and homepages
C. An Update Set is a group of customizations that is moved from Production to Development
D. By default, the changes included in an Update Set are visible only in the instance to which they are applied

Answer: A

Explanation:

An Update Set allows administrators to group a series of changes into a named set and then move this set as
a unit to other systems.

Reference:

https://docs.servicenow.com/bundle/rome-application-development/page/build/system-update-
sets/concept/system-update-sets.html

Question: 36 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

 Record Number Format
Browser Tab Title
System Date Format
Form Header Size

Answer: ACD
Explanation:

A.Banner Image

C.Browser Tab Title

https://docs.servicenow.com/ja-JP/bundle/rome-platform-user-interface/page/administer/navigation-and-

Question: 37

Testing and visibility

Activate verbose logging

Unlock Application master list

Answer: A

Explanation:

Question: 38
What information does the System Dictionary contain?

The information on how tables relate to each other

Answer: B

Explanation:

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/use/using-
Question: 39 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET
When working on a form, what is the difference between Insert and Update operations?

A. Insert creates a new record and Update saves changes, both remain on the form
B. Insert creates a new record and Update saves changes, both exit the form
C. Insert saves changes and exits the form, Update saves changes and remains on the form
D. Insert saves changes and remains on the form, Update saves changes and exits the form

Answer: B

Explanation:

B is correct Click Submit or Update to save changes and return to the previously viewed page. Insert - Saves
the item as a new record and returns to the previously viewed page.

Reference:

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/use/using-
forms/task/t_EditingInForms.html

Question: 40 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

How is the Event Log different from the Event Registry?

A.Event Log contains generated Events, the Event Registry is a table of Event definitions
B.Event Log is formatted in the Log style, the Event Registry displays different fields
C.Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were
triggered during the day (24-hour period)
D.Event Log is the same as the Event Registry

Answer: A

Explanation:

A is partially correct. Event Registry is a feature that allows ServiceNow to capture events from external
systems, such as servers, applications, and network devices. The Event Registry provides a way to collect and
analyze events from multiple sources in a single location, allowing organizations to identify patterns and
trends in their IT infrastructure. The Event Registry can be configured to trigger notifications, alerts, and other
actions based on specific events, enabling organizations to proactively manage their IT environment.

Reference:

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/platform-
events/event-logs-2.html

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/platform-
events/concept/c_EventRegistry.html
Question: 41 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET
What is a Dictionary Override?

A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as
a newer local customer update
B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT
services
C. A Dictionary Override is a task within a flow that requests an action before the flow can continue
D. A Dictionary Override sets field properties in extended tables

Answer: D
Explanation:

Dictionary overrides provide the ability to define a field on an extended table differently from the field on the
parent table. For example, for a field on the Task [task] table, a dictionary override can change the default
value on the Incident [incident] table without affecting the default value on Task [task] or on Change [change]

Question: 42 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Which group of permissions is used to control Application and Module access?

A. Access Control Rules

B. UI Policies
C. Roles
D. Assignment Rules

Answer: C

Explanation:

C. Roles are used to control application and module access in most systems that use role -based access
control (RBAC) as a security model. Roles are assigned to users or groups and define the permissions and
access levels that they have within the system. By defining roles with specific permissions, access to
applications and modules can be restricted to only those users who need it, while preventing unauthorized
access. Access Control Rules, UI Policies, and Assignment Rules are used for other purposes within the
system, such as enforcing data security or automating tasks.

Question: 43

A Record Producer is a type of Catalog Item that is used for Requests, not Services

A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests
A Record Producer is a type of a Catalog Item that allows users to create task-based records from the

Answer: D
 Explanation:

Correct answer is D. A Record Producer is a type of Catalog Item that allows users to create task-based
records from the Service Catalog.

various types of requests, such as incidents, change requests, or service requests. They can also be used to

Question: 44

They direct the user to a record producer

They direct the user to a catalog property
They direct the user to a catalog UI policy
They direct the user to a catalog client script

Answer: A

Explanation:

They direct the user to a record producer.

Question: 45 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

What is the Import Set Table?

A. A table where data will be placed, post-transformation

B. A table that determines relationships
C. A staging area for imported records
D. A repository for Update Set information

Answer: C

Explanation:

Correct answer is C. Import Set Table is a staging area for imported records in ServiceNow. It is used to import
data from various sources into ServiceNow tables. Import Set Tables provide a temporary holding area for
records imported from a data source such as a CSV file, an Excel file, or a database table. Once the records
are imported into the Import Set Table, they can be transformed and then moved to the appropriate
ServiceNow table. The Import Set Table is typically used in conjunction with Transform Maps, which define
how the imported data is transformed and mapped to ServiceNow tables
Question: 46 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET
What is a characteristic of importing data into ServiceNow?

A. An existing Transform Map can be used one time on the same import set
B. Coalesce fields are used only after running Transform
C. Any user can manage and set up import sets
D. An existing Transform Map can be used multiple times on the same import set

Answer: D

Explanation:

Correct answer is D. An existing Transform Map can be used multiple times on the same import set is a
characteristic of importing data into ServiceNow. Transform Maps are used to map data from an import set to
fields in a ServiceNow table. Once a Transform Map is created, it can be used multiple times on the same
import set or on different import sets that have the same data structure. This makes it easier to import data
into ServiceNow, especially if you need to import the same type of data on a regular basis.

Question: 47
What module in the Service Catalog application does an Administrator access to begin creating a new item?

Answer: B

Explanation:

The module that an Administrator would access to begin creating a new item in the Service Catalog

Question: 48
Which of the following allows a user to edit field values in a list without opening the form?

Data

Form Designer

Answer: C

Explanation:
 https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/list-

Question: 49
Which three Variable Types can be added to a Service Catalog Item?

True/False, Checkbox, and Number List

Answer: D

Explanation:

Question: 50 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

How are Workflows moved between instances?

A. Workflows are moved using Update Sets

B. Workflows are moved using Transform Maps
C. Workflows are moved using Application Sets
D. Workflows cannot be moved between instances

Answer: A

Explanation:

A. Workflows are moved using Update Sets.

Update Sets are used to move customizations and configurations from one ServiceNow instance to another.
Workflows, being a type of customization, can be moved between instances using Update Sets. When you
create an Update Set, you can add workflows to it, along with any related components such as tables, fields,
business rules, and UI pages. Once you have created an Update Set, you can then export it from the source
instance and import it into the target instance. This allows you to move workflows and other customizations
between instances as needed.

Question: 51
The baseline Service Catalog homepage contains links to which of the following components?

Record Producers, Order Guides, and Catalog Items

Order Guides, Item Variables, and flows
Order Guides, Catalog Items, and flows
Record Producers, Order Guides, and Item Variables
 Answer: A

Explanation:

Record Producers, Order Guides, and Catalog Items.

Reference:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog-
management/concept/c_ViewNavSvrCat.html

Question: 52
Which of the following statements is true when a new table is created by extending another table?

The new table archives the parent table and assumed its roles in the database
The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI

Answer: C

Explanation:

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself.

Question: 53

Memory Stats module

Transactions

Answer: B
Explanation:

Question: 54
A knowledge article must be which of the following states to display to a user?

Reviewed
 Answer: A
Explanation:

What is the name of the conversational bot platform that provides assistance to help users obtain information,

Answer: C
Explanation:

Question: 56
What is the purpose of a Related List?

To create a one-to-many relationship

To dot-walk to a core table
To present related fields
To present related records

Answer: D
Explanation:

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/use/using-

Question: 57
Which one of the following statements describes the purpose of a Service Catalog flow?

A.A Service Catalog flow generates three basic components: item variable types, tasks, and approvals
B.Although a Service Catalog flow cannot send notifications, the flow drives complex fulfillment processes
C.A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined
 D.A Service Catalog flow generates three basic components: item variable types, tasks, and notifications

Answer: C

Explanation:

A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined users
or groups.

Question: 58

Answer: D

Explanation:

Question: 59
Which are valid Service Now User Authentication Methods? (Choose three.)

D.SSO

Answer: BCD
Explanation:

D.SSO

https://docs.servicenow.com/bundle/sandiego-platform-security/page/integrate/single-sign-
Question: 60

A.Roles
B.Conditional Expressions

E.User Criteria
F.Groups

Answer: ABD

Explanation:

ABD Access Control Rules allow access to the specified resource if all three of these checks evaluate to true:
The user has one of the roles specified in the Role list, or the list is empty. Conditions in the Condition field
evaluate to true, or conditions are empty.The script in the Script field (advanced) evaluates to true, or sets the
variable "answer" to true, or is empty.The three checks are evaluated independently in the order displayed
above.

Question: 61
Which section of the ServiceNow UI allows you to perform a global search?

Banner

Answer: B

Explanation:

Correct answer is B:Banner frame.

Question: 62
How do you make a list filter available to everyone?

Make active, assign a name, and save

Make active, set visibility, and save

Answer: C

Explanation:
Question: 63
What would NOT appear in the Application Navigator if `service` is typed into the filter field?

Configuration > Business Services

Answer: D

Explanation:

Question: 64
Which of the following is used to categorize, flag, and locate records?

Tags

Answer: C
Explanation:

Correct answer is C: Tags.

Reference:

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/use/common-ui-

Question: 65
Which tool should be used to populate commonly used fields in a form?

Answer: A

Explanation:
 Templates simplify the process of submitting new records by populating fields automatically.

Reference:

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/form-
administration/concept/c_Templates.html

Question: 66

A group defines a set of users that share the same location

A group defines a set of users that share the same job title

Answer: B
Explanation:

Question: 67

A role is a set of modules for a particular application

Answer: C
Explanation:

Question: 68
What is a Notification?

A tool for alerting users that events that concern them have occurred

An email file attachment

Answer: B

Explanation:
 A tool for alerting users that events that concern them have occurred.

Question: 69
Which one of the following is NOT a type of Visual Task Board?

Guided boards

Answer: C

Explanation:

Correct answer is C:Feature.

Question: 70

Answer: CD

Explanation:

C. You should add users to groups.

D. You should assign roles to groups.

Question: 71

A.Business Rule

D.Knowledge article publication

Answer: AB
Explanation:

Business Rule
Question: 72
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that

Problem [problem] tables?

C.Service [service]
D.Workflow [workflow]

Answer: A

Explanation:

Question: 73
Which of the following statements describes how data is organized in a table?

A column is one field and a record is one row

A column is one field and a record is one column
A column contains data from one user and a record is one set of fields

Answer: B
Explanation:

A table is a collection of records in the database. Each record corresponds to a row in a table, and each field

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/table-

Question: 74
What is a sys_id?

Unique 32-character identifier that is assigned to every record

A server-side Business Rule

Unique 64-character identifier that is assigned to every record
 Answer: A
Explanation:

Unique 32-character identifier that is assigned to every record.

Reference:

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/table-
administration/concept/c_UniqueRecordIdentifier.html

Question: 75
When creating a global custom table named `abc`, what is the table name that is automatically assigned by the

A.snc_abc
B.abc
C.u_abc
D.sys_abc

Answer: C

Explanation:

Correct answer is C:u_abc

Question: 76
Access Control rules may provide access security for which of the following database objects?

For a specific CMDB Configuration item

Answer: B

Explanation:

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/contextual-
security/concept/access-control-rules.html
Question: 77
What is the primary application used to load data into ServiceNow?

System Import Sets

System Update Sets

Answer: C
Explanation:

Question: 78
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

Select Data Source, Schedule Transform

Load Data, Create Transform Map, Run Transform
Define Data Source, Select Transform Map, Run Transform
Select Import Set, Select Transform Map, Run Transform

Answer: B

Explanation:

B. Load Data, Create Transform Map, Run Transform.

Question: 79
Which tool is used for creating dependencies between configuration items in the CMDB?

CI Relationship Editor
CMDB Builder
CI Service Manager
Cl Class Manager

Answer: D
Explanation:

The CI Class Manager is used to define and manage CI classes, while the CI Relationship Editor is used to
establish and manage relationships between CIs in the CMDB. Therefore, the answer is A.
Question: 80 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET
What is the difference between a UI Policy and Data Policy?

A. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI
Policies are set only by web services
B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies
C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form
interactions
D. Data Policies run only after UI Policies run successfully

Answer: C
Explanation:

C-Data policies enable you to enforce data consistency by setting mandatory and read-only states for fields.

Data policies are similar to UI policies, but UI policies only apply to data entered on a form through the
standard browser. Data policies can apply rules to all data entered into the system, including data brought in
through import sets or web services and data entered through the mobile UI.

Question: 81 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Which one of the following is an accurate list of changes that are captured in an Update Set?

A. Changes made to: tables, forms, schedules, and client scripts

B. Changes made to: tables, forms, Business Rules, and data records
C. Changes made to: tables, forms, groups, and configuration items (CIs)
D. Changes made to: table, forms, views, and fields

Answer: D

Explanation:

Configurations are automatically recorded in update sets. Things like client scripts, business rules, UI Actions,
etc. Things that are considered data, like users, groups, group associates (records on sys_user_grmember)
don't get saved automatically. You can manually add these records to your update set by clicking the UI action
in the bottom left corner." https://community.servicenow.com/community?
id=community_question&sys_id=b18c761cdb83b344414eeeb5ca96192f

https://community.servicenow.com/community?
id=community_question&sys_id=3e5e8feddb9cdbc01dcaf3231f9619e0

A is wrong because Schedule jobs are not included

B. is wrong because transactional data records are not included

C. is wrong because configuration items are not included

D therefore is the most accurate

Question: 82
What are the steps to retrieve an Update Set?

Answer: D

Explanation:

Question: 83
IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

an action
a spoke
a connection
an integration step

Answer: B

Explanation:

Question: 84
Which of the following protects applications by identifying and restricting access to available files and data?

Verbose Log

Answer: D

Explanation:

"Application scoping protects applications by identifying and restricting access to application files and data."

https://docs.servicenow.com/en-US/bundle/sandiego-application-
Question: 85
Which one statement correctly describes Access Control rule evaluation?

Table access rules are evaluated from the general to the specific
If more than one rule applies to a record, the older rule is evaluated first
If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
The role with the most permissions evaluates the rules first.

Answer: C
Explanation:

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed.

Question: 86 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

ServiceNow contains a resource which provides the following:
✑ A standard and shared set of service related definitions across ServiceNow products and platform that will
enable and support true service level reporting.
✑ A CMDB framework across our products and platform that will enable and support multiple configuration
strategies.
What resource do these statements describe?

A.Common Services Data Model (CSDM)

B.Information Technology Service Management (ITSM)
C.Configuration Management Database (CMDB)
D.Information Technology Infrastructure Library (ITIL)

Answer: A

Explanation:

Reference:
https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/solutio
n-brief/sbr-servicenow-common-service-data-model.pdf

Question: 87

The manager does not have the itil role.

The manager is not a member of the Service Desk group.
The manager is not a member of the Network and Hardware groups.
 E.The Assignment Group manager field is empty.

Answer: D

Explanation:

A) Incorrect. Just open My Groups Work in a production or the dev instance, it shows all work in the group
whether assigned or not.B) Incorrect. User has to have the ITIL role to get to this part of ServiceNow.C)
Incorrect.D) Correct. My Groups Work only shows work in the Groups that the use is a member of so not being
able to see that Groups work means the user is not part of that Group.E) Incorrect. My Groups Work is
available even if a user isn't the Manager so this is irrelevant.

Question: 88
What do you need to do before you can use an Application-based trigger in your flow?

Activate application trigger spoke

Activate application spoke, and plug-ins as needed

Assign Application trigger role [sn_app_trigger_write] to SME
Activate application plugins only

Answer: C

Explanation:

Question: 89
The ServiceNow platform includes which types of interfaces? (Choose three.)

Agent Control Center

Service

Answer: ADE

Explanation:
 https://docs.servicenow.com/bundle/rome-mobile/page/administer/tablet-mobile-ui/concept/mobile-config-
navigation.html

Question: 90 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Which of the following are not included in an Update Set, by default? (Choose four.)

A. Homepages
B.Data
C.Published Workflows
D.Business Rules
E.Schedules
F. Database changes
G. Related Lists
H. Report Definitions
I.Scheduled Jobs
J.Client Scripts K. Views

Answer: BEFI

Explanation:

B. Data

E.Schedules

F.Database changes

I.Scheduled Jobs

Reference:

https://docs.servicenow.com/bundle/sandiego-application-development/page/build/system-update-
sets/reference/customizations-tracked-update-sets.html

Question: 91
You are showing your customer a new form that you have created for their new application. They would like to add

(Choose two.)

Answer: DE
 Explanation:

Question: 92
Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps

Common Service Data Model (CSDM)

Service Schema Map (SSM)

CMDB Class Manager (CMDBCM)
CI Class Manager (CICM)

Answer: A

Explanation:

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/csdm-

Question: 93
What do you activate when you want to add applications or functionality within your development instance?

A.App Package

E.App Updated Set

Answer: D
Explanation:
 https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/plugins/concept/c_Servi
ceNowPlugins.html
" target="_blank" style="word-break: break-all;">

Question: 94 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

What field contains a record's 32-character, unique identifier?

A.sn_rec_id
B.rec_id
C.u_id
D.sys_id
E.sn_gu_id
F.sn_sys_id
G.id

Answer: D

Explanation:

Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/table-administration/con
cept/c_UniqueRecordIdentifier.html
" target="_blank" style="word-break: break-all;">

Question: 95
Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management
team wants a way for employees to order the T- shirt, with the ability to specify the preferred size and color. How

Create Record Producer and use the Available For list to specify First Line [sn_first_line] role
Create Catalog Item and use the Not Available list to specify the Manager Group
Create Catalog Item and use the Available For list to specify ITIL [itil] role
 D.Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

Answer: B

Explanation:

Create Catalog Item and use the Not Available list to specify the Manager Group.

Reference:

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-

Question: 96 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

What is used frequently to move customizations from one instance to another?

A. Update Sets
B. Code Sets
C. Update Packs
D.Configuration Logs
E. Remote Sets
F. Local Sets
G. Code Packs

Answer: A

Explanation:

Reference:
https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/service-mapping/task/ex
port-patterns.html
" target="_blank" style="word-break: break-all;">
Question: 97

Three dots

Answer: C

Explanation:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781451

Question: 98
What needs to be specified, when creating a Business Rule? (Choose four.)

A.UI action
B.Table
C.Fields to update
D.Who can run

F.Application scope

I.Condition to evaluate

Answer: BEHI

Explanation:

https://docs.servicenow.com/en-US/bundle/utah-employee-service-management/page/product/universal-
Question: 99
What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an
allotted time?

Task Escalation Clock

Response Time Clock

Business Time Remaining

Answer: C

Explanation:

Question: 100
What is a quick way to create a report from a list view?

Click Funnel, define filter conditions, click Create Report

Click Context Menu, select Create Report
Apply filter, right click on column header, select Bar Chart
Apply filter, right click on column header, select Create Report

Answer: D

Explanation:

Question: 101
What import utility do you use when the field names on the import set match the name of the fields on the Target

C.Mapping Assist
D.Mapping Dashboard

Answer: B

Explanation:

match the names of the fields on the production tables onto which the data will be transformed. In this case,
simply click Auto map matching fields in the related list in the Table Transform Map form and confirm proper
matching. If there are any discrepancies in terms of how fields were automatically matched, use the mapping
 https://docs.servicenow.com/bundle/rome-platform-administration/page/script/server-
scripting/concept/c_MappingOptions.html

Question: 102 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Answer: A

Explanation:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547260

Question: 103
 Have them clear their cache.

Use the system properties to correct the instance's time zone.

Answer: B
Explanation:

Correct answer is B:Have them use the gear icon to set the employee's time zone.

Question: 104
What are three security modules often used by the System Administrator? (Choose three.)

System Properties > Security

Utilities > Migrate Security
System Security > Security

System Security > High Security Settings

Answer: AEG

Explanation:

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/security/reference/r_Ge

" target="_blank" style="word-break: break-all;">

Question: 105
When testing a catalog item, having a manager approval flows, which of these best practices would you follow?

Make sure the latest flows are activated.

Use the instance Incognito setting to quickly toggle between requester and approver.
 Impersonate the requester to ensure the form works.

Create and select your Testing Update Set, before starting the test cases.

Answer: ACD
Explanation:

A. Make sure the latest flows are activated.

C.Impersonate the requester to ensure the form works.

Question: 106
What is a no-code approach to control the mandatory or read-only state of a form field?

E.UI Policy

Answer: E

Explanation:

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/field-administration/conc

" target="_blank" style="word-break: break-all;">

Question: 107
When moving multiple update sets at one time, what might you do to facilitate the move?

C.Test
 D.Preview

Answer: A

Explanation:

https://docs.servicenow.com/bundle/tokyo-application-development/page/build/system-update-sets/hier-
update-sets/concept/us-hier-overview.html

Question: 108 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

What is specified in an Access Control rule?

A. Groups, Conditional Expressions and Workflows

B. Table Schema, CRUD, and User Authentication
C. Object and Operation being secured; Permissions required to access the object
D. security_admin

Answer: C
Explanation:

Reference:
https://www.servicenowelite.com/blog/2019/10/2/access-controls#:~:text=An%20instance%20uses%20acces
s%20control,object%20and%20operation
%20being%20secured
" target="_blank" style="word-break: break-all;">
Question: 109 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET
Which icon would you double click, to expand and collapse the list of all Applications and Modules?

A.Star
B.Clock
C.Application
D.Funnel

Answer: C

Explanation:

Correct answer is C:Application.

Reference:

https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-
ui/task/ui16-navigator-tasks.html

Question: 110
What do you call any component that needs to be managed in order to deliver services?

A.CSDM Items
B.CMDB

Answer: C
Explanation:

https://infocenter.io/servicenow-cmdb-implementation/
A new service catalog item is being developed, but should only be visible to managers inside the HR Department.

Specify the Dept_Mgr role on the catalog content block

Add the Department Manager group to the catalog item's user criteria
Add the Department Manager group to the catalog item's ACL
Only publish the item in the HR service catalog
Use a Dept_Mgr ACL on the HR service catalog

Answer: B

Explanation:

Add the Department Manager group to the catalog item's user criteria.

Question: 112 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
✑ Incidents where the state is Closed
✑ Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?

A. Define the first condition; click AND button; define second condition; click Run
B. Define the first condition; click AND button; define second condition; press enter
C. Define the first condition; click OR button; define second condition; press enter
D. Define the first condition; click > icon on breadcrumb, define second condition; click Run
E. Define the first condition; click > icon on breadcrumb, define second condition; press enter

Answer: A

Explanation:

Define the first condition; click AND button; define second condition; click Run.

Question: 113
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that
 A. Incident.Major_Incident
B. incident=>major_incident
C. incident<=>major_incident
D. incident||major_incident
E. incident.major_incident

Answer: E

Explanation:

Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/contextual-security/conc
ept/acl-rule-types.html
" target="_blank" style="word-break: break-all;">

Question: 114 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request
event room set up services. The requirements are the same for the form and the task routing to the Facilities'
assignment group.
✑ For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
✑ For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?

A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish
each to the appropriate Catalog.
B. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.
C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to
both HR and Facilities.
D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

Answer: B
Explanation:

Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.
Question: 115 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

A. Select Normal role

B. Log out and back in
C. Use System Administration > Normal Security module
D. Select Global Update Set
E. End Impersonation

Answer: B
Explanation:

Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/security/concept/c_High
SecuritySettings.html
" target="_blank" style="word-break: break-all;">

Question: 116
What type of field allows you to look up values from one other table?

D.Selections

F.Lookup

Answer: A

Explanation:
 https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/field-
administration/concept/c_ReferenceField.html

https://docs.servicenow.com/en-US/bundle/rome-platform-administration/page/administer/reference-
pages/reference/r_FieldTypes.html#:~:text=Table%201.%20Field%20types%20%20%20%20

Question: 117 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Process Automation > Process Flow

Answer: A

Explanation:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/process-automation-design

" target="_blank" style="word-break: break-all;">

Question: 118

A.Report Dashboard > Create New

E.Reports > Create New

Answer: E

Explanation:
 Create a reportUsers may create new reports in a few ways:- Navigate to Reports > Create New- Navigate to
Reports > View / Run and click Create a report- From a list click the down arrow next to any column header
and select either Bar Chart or Pie Chart- From an existing report click the down arrow next to Save and select
Insert and Stay. This is like a Save As feature that inserts a copy of the report into the database with any
changes that have been made. If you do not save the existing report before doing insert, any changes will only
be saved to the new copy of the report.

Question: 119
What are the steps for applying an update set to an instance?

A.Retrieve, Preview, Commit

E.Pull, Review, Push

Answer: A

Explanation:

https://docs.servicenow.com/bundle/rome-application-development/page/build/system-update-sets/hier-upd

" target="_blank" style="word-break: break-all;">

Question: 120
When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?

Run Transform
Run

E.Schedule Transform

Answer: A
Explanation:

https://docs.servicenow.com/bundle/tokyo-service-management-for-the-enterprise/page/product/facilities-
service-

Question: 121
 C. Click Group On icon, select Category

E. On the Category column title, click Context menu > Group By Category

Answer: AE

Explanation:

https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-lists/concept/c_GroupedL
ists.html
" target="_blank" style="word-break: break-all;">

Question: 122
Which collaboration tool is available from the banner, using the bubble icon?

Live Feed

Answer: C

Explanation:

Correct answer is C:Connect Chat.

Question: 123
On the knowledge base record, which tab would you use to define which users are not able to write articles to the

A. Can Contribute
 Cannot Author
Cannot Contribute
Cannot Write
Read Only

Answer: C
Explanation:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/task/
t_SelectUserCriteria.html

Question: 124
Which features allow you to update multiple records at one time? (Choose two.)

Field Update Action

Bulk Record Update
Data Remediation Dashboard
Update Selected Action

Answer: AE

Explanation:

https://docs.servicenow.com/en-US/bundle/utah-platform-user-interface/page/use/using-

https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/using-

Question: 125
 H. Knowledge Taxonomy Owner

Answer: BD

Explanation:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/task/
t_DefineAKnowledgeCategory.html#:~:text=In%20addition%20to%20using%20categories,categories%20wh
en%20editing%20an%20article

Question: 126

C.Agent Messenger
D.Agent Chat
E.Connect Chat

Answer: D

Explanation:

Question: 127
What module would you use if you wanted to view a list of all of the fields on the Incident table? (Choose two.)

A.Tables & Columns

D.Dictionary Dashboard

F.Schema

Answer: AB
Explanation:

Question: 128
 D.Application-based trigger
E.Updated-date trigger

Answer: C

Explanation:

https://docs.servicenow.com/bundle/utah-build-workflows/page/administer/flow-designer/reference/flow-
triggers.html

Question: 129
What type of field is Boolean and appears as a check box?

B.True/False

E.0/1

Answer: B

Explanation:

https://community.servicenow.com/community?id=community_question&sys_id=d195d21adbd6d414a08a1ea6

Question: 130
Which module is used to access the knowledge bases which are available to you?

Answer: B
Explanation:
Question: 131
A customer requests the following data quality measures be added:
✑
✑ Short Description field should be mandatory, on all records, across all applications, on Insert.

D.UI Policy

Answer: F

Explanation:

Question: 132
What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie

Request

Service Desk User

Process User

Answer: F
Explanation:

Answer is F. Fulfiller/Process Users have random paths and workflows in the platform and have one or more
roles, including itil and approver_user roles. They can access all functionality based on assigned roles.

Question: 133

System UI > UI Pages > Branding

Homepage Admin > Pages > Branding

 Answer: C
Explanation:

https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/refere
nce/customizing-instance-appearance.html

Question: 134
Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining

A.IMDB
B.ITSM
C.CSDM
D.CMDB
E.LDAP

Answer: D

Explanation:

https://qualiti7.com/wp-content/uploads/2018/11/D2-1D-HGC-TECHNOLOGIES-DESIGN-YOUR-CMDB.pdf

Question: 135
Which module is used as the first step for importing data?

Coalesce Data

Load Data

Answer: D

Explanation:

D The data can be imported manually using the “Load data” module of “System import set” application.

Question: 136
When you need to orchestrate business processes across services with little technical user knowledge, which
 D.Workflow Editor
E.Workflow Designer

Answer: B

Explanation:

Flow Designer provides process owners and developers these benefits:Automates repetitive work to improve
efficiency and experience.Describes a workflow in natural language to help non-technical users understand
what it does.Enables creating and testing a workflow from a single interface to ensure it works as
expected.Promotes process automation by enabling subject matter experts to develop and share reusable
actions with flow designers.Reduces upgrade costs, with upgrade-safe Now Platform logic replacing complex
custom script.Reduces development costs by providing a library of reusable actions.Enables extending Flow
Designer content by subscribing to ServiceNow Integration Hub or installing spokes.

Reference:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-
designer/concept/flow-designer.html

Question: 137
When a user reports that they are not able to see modules on the application navigator, what can you do, to see

E.Launch a NowChat window

Answer: D
Explanation:

Question: 138
What is a key difference between Reporting and Performance Analytics?

Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at

Answer: A

Explanation:
 Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at
the moment the report is run.

https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/performance-analytics/concept/pa-vs-
reporting-pa.html

Question: 139
While showing a customer their incident form, they ask to change the Priority values to display their internal
terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?

C.Configure Task
D.Show Choices

Answer: E

Explanation:

Correct would be "Configure Choices" or "Show Choice List", as Configure Choices isn't an option only E can

Question: 140
Your customer would like to create a new template to notify users who are affected by network outages at their

System Properties > Email > Settings

User Preferences > Email > Notifications

Answer: A
Explanation:

Question: 141
 Drag the table icon onto the flow definition
Use the condition builder to specify the desired values
Specify the source table on the data pill related list

Add the table reference using the slush bucket

Answer: D
Explanation:

https://developer.servicenow.com/dev.do#!/learn/learning-plans/paris/citizen_developer/app_store_learnv2_f
lowdesigner_paris_using_flow_variables

Question: 142
On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose

Team

Company

Answer: AEFG

Explanation:

https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/reporting/task/t_ShareASetting.html

Question: 143
Which tool is used to define relationships between fields in an import set table and a target table?

Schema Map

Field Transformer
 Answer: D
Explanation:

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/import-sets/concept/c_I
mportSetsKeyConcepts.html

Question: 144

Answer: C

Explanation:

Question: 145
Which feature allows you to automate business logic for a particular application or process such as approvals,

Task Flows

Answer: A
Explanation:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/concept/flow

Question: 146
From a form, what would you click to add additional fields to the form? (Choose two.)
 Answer: BD

Explanation:

https://docs.servicenow.com/bundle/rome-it-service-management/page/product/change-management/task/t

Question: 147
What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so

Database View
Many to Many
One to Many

Answer: B

Explanation:

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/managing-data/concept/

Question: 148
On a Form header, what is the three bar icon called?

Pancake icon
Additional Actions or Context Menu

Cake icon

Answer: B

Explanation:

Correct answer is B:Additional Actions or Context Menu.

https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-
Question: 149

Group [sn_user_group]
Group [sys_user_group]
Group [s_sys_group]
Group [u_sys_group]

Answer: B

Explanation:

Question: 150
What function do you use to add buttons, links, and context menu items on forms and lists?

UI Policies
UI Settings
UI Actions
UI Config

Answer: C
Explanation:

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/list-administration/conce

Question: 151
On a Business Rule, the When setting determines at what point the rule executes. What are the options for

D.Before, Synchronous, Scheduled Job, View

Answer: A

Explanation:
 https://docs.servicenow.com/bundle/rome-application-development/page/script/business-
rules/reference/r_HowBusinessRulesWork.html

Question: 152
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

Local Sources (i.e. XML, CSV, Excel)

LDAP Connection

Answer: ADEF

Explanation:

https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/import-

Question: 153
What are the components that make up a filter condition? (Choose three.)

Answer: ACE
Explanation:

https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-lists/concept/c_Filters.ht

Question: 154
When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your

Turn your computer off and on again

End Impersonation
 Answer: C

Explanation:

"Ending the impersonation" is the correct answer.

Question: 155
What controls the publishing and retiring process for knowledge articles?

B.Approval Definitions

E.State

Answer: D

Explanation:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/refer

Question: 156
What type of query allows you to filter list data using normal words, instead of the condition builder?

Answer: A

Explanation:

Question: 157

One Approval can have many Requests

One Request can have many Requested Items
One Requested Item can have many Approvals
 D. One Requested Item can have many Catalog Tasks
E. One Cart can have many Requests

Answer: BCD
Explanation:

B. One Request can have many Requested Items.

C. One Requested Item can have many Approvals.

D. One Requested Item can have many Catalog Tasks.

Question: 158

Answer: A

Explanation:

Operator (not Operation).Operator: a choice list based on the field type. For example, in the Incident [incident]

Question: 159
A Role is defined as what?

A.A collection of permissions

B.A set of user access policies
C.A Persona in a workflow
D.A set of access control rules

Answer: A
Explanation:

A - is the correct answer according to SN fundamentals training. "A role is a collection of permissions in the

Question: 160
A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory
application. You have confirmed that they can see the Inventory application, and the Create New module on the
 Known intermittent issue with UI15
User should be using Chrome instead of Explorer for their browser
User has read role, but not the write role on the Inventory table
User session has timed out

Answer: D

Explanation:

D is correct. As the user session has timed out, then a window will appear to prompt the user to login again
with username and password.

Question: 161 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

What resource can you use to view details of the tables and configuration items (CIs) associated with a particular
use case?

A.Scenario Dashboard
B.CI Use Case Modeler
C.CMDB Use Case Modeler
D.Common Service Data Model (CSDM) product view

Answer: D

Explanation:

Common Service Data Model (CSDM) product view is the resource used to view details of the tables and
configuration items (CIs) associated with a particular use case in ServiceNow. The CSDM provides a
framework for organizing, defining, and visualizing an organization's services and related data. It helps to
provide a common language and structure to facilitate communication between IT and business stakeholders,
as well as to ensure that data is consistent and accurate across the organization.

Reference:

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/csdm-
implementation/reference/cmdb-use-case.html

Question: 162
A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In
addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the

E.Key Performance Indicators

Answer: D
 Explanation:

https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/performance-analytics/concept/c_Fore
castingData.html

Question: 163
What are advantages of using Flow Designer? (Choose three.)

Enables complicated scripting

Reduces technical debt
Less manual scripting
Smooth integration with 3rd party systems

Answer: CDE

Explanation:

C.Reduces technical debt

D.Less manual scripting

E.Smooth integration with 3rd party systems

Question: 164

Add the role Log Write [sn_log_write] to the Impersonator Group

Create user update set for impersonation tracking
Activate the glide.sys.log_impersonation prop

On the Impersonator role record, right click and select Create Log

Answer: C

Explanation:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717055

Question: 165
When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is

Trigger runtime value

Starting runtime value

 Answer: D

Explanation:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/concept/data

Question: 166
The wait time for end users is based on the round-trip between the client and the server. What activities are

Request + Response
Save + Update

Insert + Verify

Answer: A

Explanation:

https://docs.servicenow.com/bundle/rome-application-development/page/script/client-

Question: 167
When importing data, what happens to imported rows, if no coalesce field is specified?

A.All rows are rejected from the import, as coalesce field is required.

D.All rows are treated as new records, but errors will be flagged in the import log.

Answer: B

Explanation:

Question: 168
What is the most common role that has access to almost all platform features, functions, and data?

A. Security Admin [security_admin]

B. Sys Admin [sys_admin]
C. Admin [sn_admin]
D. System Administrator [admin]
E. Base Admin [base_admin]

Answer: D
Explanation:

D is correct The name of the role is 'admin' and the description for this role is "The System Administrator role.
This role has access to all system features, functions, and data, regardless of security constraints. ''Grant this
privilege carefully.'' If you have sensitive information, such as HR records, that you need to protect, you must
create a custom '''admin '''role for that area and train a person authorized to see those records to act as the
administrator".

Question: 169
What feature do you use to specify which users are able to access a Service Catalog Item?

Can Read Role

Catalog User Role
Can Order Tab
User Criteria

Answer: D

Explanation:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog-management/t

Question: 170
Which component of a table contains a piece of data for one record?

C.Datapoint

Answer: B
Explanation:

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/managing-data/concept/
Question: 171
What type of field has a drop down list, from which you can pick from pre-defined options?

Drop down

Answer: A
Explanation:

Question: 172

User [sys_user]
User [sn_user]
User [u_sys_user]
User [s_user]

Answer: A

Explanation:

https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/conce

Question: 173

Answer: A

Explanation:
Question: 174
Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

Answer: B
Explanation:

https://docs.servicenow.com/bundle/rome-release-notes/page/release-notes/analytics-intelligence-reporting

Question: 175
Which role can manage multiple knowledge bases?

A.knowledge_base_admin
B.kb_admin
C.sn_kb_admin

Answer: D

Explanation:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/refer

Question: 176
Which statement correctly describes the differences between a Client Script and a Business Rule?

A.A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded
B.A Client Script executes on the server and a Business Rule executes on the client
C.A Client Script executes on the client and a Business Rule executes on the server
D.A Client Script executes before a record is loaded and a Business Rule executes after a record is updated

Answer: C
Explanation:

C. A Client Script executes on the client and a Business Rule executes on the server - is correct
 20difference%20between%20of,deleted%2Fqueried%20from%20data%20base.&text=After%

Question: 177
What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

Answer: ABDF

Explanation:

F.Groups can assign tasks to users based on availability.

Question: 178
What ServiceNow feature allows you to include data from a secondary related table on a report?

SQL

Outer Join
D.Joins

Answer: B

Explanation:

https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/reporting/concept/c_HowToAccessRel
Question: 179
What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)

Browser tab title

Base theme
Font style

Header background color

Banner Image

Answer: ABDGH

Explanation:

https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/task/t_
ConfigureLogoColorsSysDfltsUI16.html

Question: 180
Which field (or fields) is used as a unique key during imports?

Coalesce Fields
Key Fields
Sys IDs

Answer: B
Explanation:

Question: 181

Create Record Producer

Create Catalog Item

Create Content Item

 Answer: B
Explanation:

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage
ment/concept/request-fulfillment.html

Question: 182
What is the result of the order in which access controls are evaluated?

Ensures user has access to the application, before evaluating access to a module within the application
Ensures user has access to a table, before evaluating access to a field in the table

Answer: D

Explanation:

Ensures user has access to a table, before evaluating access to a field in the table.

Question: 183
Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other

Schema Map
Dependency View
Dependency Map
Database View

Answer: B

Explanation:

-map-ng/concept/ c_BusinesssServiceManagementMaps.html

Question: 184
What are examples of Core tables in the ServiceNow platform?

Team, Party, Awards

User, Task, Incident
Work, Caller, Timecard
 Answer: A
Explanation:

https://www.basicoservicenowlearning.in/2019/12/create-table-in-servicenow.html

Question: 185
Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles

Access List
Can Access

Can Read

Answer: D

Explanation:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/task/

Question: 186

Page Header

Form Layout

Answer: BCE

Explanation:

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/form-administration/con

Question: 187
What is used to determine user access to knowledge bases or a knowledge article?

sn_kb_read, sn_article_read
Privacy
Read Access Flag
 D. User Criteria

Answer: D

Explanation:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/conc

Question: 188
What are the three key tables in an enterprise CMDB? (Choose three.)

Answer: ACF

Explanation:

Question: 189
What is the best practice related to using the Default Update Set for moving customizations between instances?

Merge Default update sets before moving between instances

Submit Default update set to application repository
You should not use the Default Update sets for moving between instances
Keep Default update set to maximum of 20 records, for troubleshooting purposes

Answer: B

Explanation:

https://docs.servicenow.com/bundle/rome-application-development/page/build/system-update-sets/referenc

Question: 190
On what part of the ServiceNow instance, would you find the option to Impersonate User?
 Answer: D
Explanation:

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/conce
pt/c_ImpersonateAUser.html

Question: 191
Which application is used primarily to load data into ServiceNow?

System Import Sets

Data Import Configuration

Answer: B

Explanation:

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/import-sets/reference/i

Question: 192
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

Any user with an article's permalink

Users with kb_user role

Answer: C
Explanation:

Question: 193
How would you define an Access Control, to allow a user with itil role to have permission to create incident
 Name: incident.None; Operation: create; Role: itil
Name: incident.Any; Operation: write; Permission: itil
Name: incident:*; Permission: write; Role: itil
Name: incident.None; Permission: create; Role: itil
Name: incident:*;Operation: write; Permission: itil

Answer: A
Explanation:

Name: incident.None; Operation: create; Role: itil.

Question: 194
What Service Catalog feature do you use to organize items into logical groups?

D.Catalog

Answer: A

Explanation:

Question: 195
When creating a new notification, what must you define? (Choose three.)

Under what conditions is the notification sent

Who receives the notification
What the content of the notification

Answer: CDE

Explanation:

C. Under what conditions is the notification sent.

D. Who receives the notification.

E. What the content of the notification.

Question: 196

Employee Workflows
IT Workflows

Answer: BEF

Explanation:

B. Customer Workflows.

E. Employee Workflows.

F. IT Workflows.

Question: 197

The manager does not have the itil role.

The manager is not a member of the Service Desk group.
The manager is not a member of the Network and Hardware groups.

Answer: D

Explanation:

The manager is not a member of the Network and Hardware groups.

Question: 198

Create Catalog Item for the Tablet, and add a variable set to the form, for the accessory options.

On Shopping Cart configuration, select option lo show the Add Accessories button.
Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.
Create Catalog Item for the tablet, and on the form, add a check box variable for each accessory option.
 Answer: ADE
Explanation:

Option B should not be chosen in any case, because a 'Record Producer' is defined as following:'A record
producer is a specific type of catalog item that allows end users to create task-based records, such as
incident records, from the service catalog. The look and feel of a record producer is similar to that of a catalog
item. But the record producer generates a task record such as incident, instead of a requested item.

Question: 199
Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and

A.Dependency View
B.CI Class Map
C.Business Service Map
D.CSDM Schema

Answer: A

Explanation:

Correct answer is A:Dependency View.

Question: 200
What is the definition of a group?

A.A collection of subject matter experts

D.A collection of users

E.A department

Answer: D

Explanation:

Correct answer is D:.A collection of users.

Question: 201
On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose
 Team

Answer: ACEF
Explanation:

A. Group.

C. My reports.

Global.

F. All.

Question: 202

Data Element

Answer: D

Explanation:

Question: 203
You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The
approvers and users should be automatically notified at each approval level. What feature would you use to

Parent-Child Approvers

Answer: B

Explanation:
Question: 204
Groups are stored in what table?

User Group [user_groups]

Groups [sys_user_groups]
Group [sn_sys_user_group]
Group [sys_user_group]
User Groups [sn_user_groups]

Answer: D

Explanation:

Group [sys_user_group].

Question: 205 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Groups and Users

Roles and Permissions

Answer: ABD

Explanation:

A. Groups and Users

B. Me

D. Everyone

Question: 206
What module enables an administrator to define destinations for imported data on any ServiceNow table?

Schema Map

Answer: C

Explanation:
 https://docs.servicenow.com/bundle/utah-employee-service-management/page/product/human-

Question: 207

Pages
More Options (...)

Answer: C

Explanation:

Correct answer is C:More Options (...)

Question: 208
When using the Data Pill Picker, use which keys to dot-walk to fields in other tables?

Plus, Minus
Ctrl <, Ctrl >

Ctrl C, Ctrl V

Answer: C

Explanation:

Correct answer is C: Arrows.

Question: 209

Field-level - most specific to most general; then Table-level - most specific to most general
Field-level - most general to most specific; then Row-level - most specific to most general
Table-level - most specific to most general; then Field-level - most specific to most general
Table-level - most specific to most general, then Row-level - most specific to most general

Answer: D

Explanation:
 Table-level - most specific to most general, then Row-level - most specific to most general.

Question: 210
What instance resource allows you to access guided tours, information about actions, and instructions on how to

Docs

Answer: C

Explanation:

Question: 211
The Report Designer contains different sections for configuring your report. Which section is used to specify

C.Configure

Answer: C

Explanation:

https://developer.servicenow.com/dev.do#!/learn/courses/tokyo/app_store_learnv2_reportanalytics

_tokyo_reporting_and_analytics/app_store_learnv2_reportanalytics_tokyo_data_visualization/app_store_learnv2_

Question: 212

B.Pencil
 Answer: B

Explanation:

Question: 213
You have heard about a new application released by ServiceNow. You want to try it out, to see if it might be useful
for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the

Search the wiki for the sales demo request form

Activate the application plug in, on your personal dev instance

Activate the application plug in, on your company's production instance.

Answer: C

Explanation:

Activate the application plug in, on your personal dev instance.

Question: 214
When looking at a long list of records, you want to quickly filter, to show only those which have Category of

A.On the Category column header, right click and select Show > Hardware

C.On the list, locate and right click on the value Hardware, select Show Matching

Answer: C

Explanation:

On the list, locate and right click on the value Hardware, select Show Matching.

Question: 215
When looking at a long list of records, you want to quickly filter, to show only those which have Short Description

On Search box, select text, type email, click enter

 D.Click List Magnifier to expand column search, on Short Description, type %email, click enter

Answer: C

Explanation:

Question: 216
When importing spreadsheet data into ServiceNow, what is the first step in the process?

Run Data Scrubber

Select Import Set

Load Data
Define Data Source

Answer: D

Explanation:

Correct answer is D:Load Data.

Question: 217
Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables

Vendors can sell multiple products; and products can be sold by multiple vendors.

Answer: A

Explanation:

Vendors can sell multiple products; and products can be sold by multiple vendors.

Question: 218
What section on a task record would you use to see the most recent update made to a record?

D.Journal
 Answer: C
Explanation:

Question: 219
The Employee On-boarding team has asked for a way for managers to order computers, monitors, business cards,
and cell phones for new employees. How would you proceed to meet this requirement?

Create Requested Item

Create Record Producer

Answer: D
Explanation:

Correct answer is D:Create Order Guide.

Question: 220
On the CI Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services

Answer: B
Explanation:

Question: 221
From a related list, what would a user click to personalize the layout of the columns?

Answer: A

Explanation:
Question: 222
What is the language used for scripting in ServiceNow?

A.C++
B.JavaScript
C.PHP

Answer: B

Explanation:

Correct answer is B:.JavaScript.

Question: 223 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

What are examples of UI Actions, relating to Lists? (Choose four.)

A.List Links
B.List Choices
C.List Buttons
D.List Override
E.List Context Menu
F.List Control

Answer: ABCE

Explanation:

ABCEUI action controlsYou can create a UI action to provide any of these controls:A button on a form.A
context menu item on a form that appears when you open the form context menu or right-click the form
header.A related link in a form.A button in the banner on top of a list.A button at the bottom of a list.A context
menu item on a list that appears when you open the list context menu or right-click the list header.A menu
item for the action choice list at the bottom of a list.A related link at the bottom of a list.

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/list-
administration/concept/c_UIActions.html

Question: 224
A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields

Requested
Requested by
All of the other variables will be specific to the individual catalog item. What features would you use when
designing the catalog item form?

Create a Variable Set Template, then apply to all of the catalog items.
Create one Variable Set for the four variables, then add that variable set to each of the 80 catalog items.
Create a Record Producer that contains the four fields; then add to the record producer related list on the
Catalog Items.
Create a Flow Designer Action, with Variable Set Data Pill, then apply flow to all of the 80 catalog items.

Answer: B
Explanation:

Create one Variable Set for the four variables, then add that variable set to each of the 80 catalog items.

Question: 225

On My Work list, select the Activity Stream icon to show a frame with live updates
Click on the eyeglass icon to expand the Monitor frame

Answer: A

Explanation:

On My Work list, select the Activity Stream icon to show a frame with live updates.

Question: 226
What access does a user need to be able to import articles to a knowledge base?

C.Can contribute
D.Can import

Answer: C
Explanation:

Correct answer is C:Can contribute.

Question: 227
the receiving table?

Select Data Source

Load Data

Answer: B
Explanation:

receiving table when importing data from a spreadsheet. During the field matching step, you map the columns

Question: 228
To apply a UI Policy to all views, which field should be set to true in its definition record?

Reverse if false

Answer: A

Explanation:

Answer is A.Global [Advanced view]Option for specifying whether the UI policy applies to all form views. If this
check box is cleared, the UI policy is view-specific.By default, the Global UI policy applies to all form views.
However, a UI policy can be specific to a view. For example, you can define a UI policy for only the itil view of a

Question: 229
What are the steps for importing data using an import set?

Select source file; Run automap; Transform data; Clean up target table
Identity source; Import transform map; Run transformer, Verify import
Setup LDAP; Test map; Create update set; Run import; Apply update set
Load the data; Create transform map; Transform data; Clean up import table

Answer: D

Explanation:

Load the data; Create transform map; Transform data; Clean up import table.
 https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/import-
sets/concept/c_ImportDataUsingImportSets.html

Question: 230
Which type of scripts run in the browser?

Script Include Scripts

Access Control Scripts
Business Rule Scripts

Answer: D

Explanation:

Question: 231

Schema Map

Answer: CD

Explanation:

C. Tables

D. Tables & Columns

Question: 232 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Which one of the following describes the primary operations performed against tables in the ServiceNow

B.Capture, Rate, Write, Develop

Answer: C
Explanation:

Create, Rate, Update, Delete.

Question: 233

A.A user is a record stored in the Profile [sys_user_profile] table

Answer: B

Explanation:

Question: 234
Which ServiceNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see

A.CI Dependency View

B.Event Management Homepage

D.CI Health Dashboard

Answer: D

Explanation:

D is the correct answer. CI Health Dashboard in ServiceNow provides IT teams with a powerful tool for
managing and maintaining the health of their organization's IT infrastructure, helping to ensure that critical
systems and services remain available and performing at peak efficiency.

Question: 235
Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-

Answer: D

Explanation:
 https://docs.servicenow.com/bundle/utah-build-workflows/page/administer/process-automation-

Question: 236 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

An IT user calls the service desk because they need to work on task records. All they can see is Self Service on
their homepage when they login to the ServiceNow instance. What issue could explain this? (Choose two.)

A. Their user account does not have itil role

B. Their user account was not approved by their manager
C. Their user account is not logged in properly
D. Their user account failed LDAP authentication
E. Their user account does not belong to any groups, which contain the itil role

Answer: AE

Explanation:

A. Their user account does not have itil role.

E.Their user account does not belong to any groups, which contain the itil role

Question: 237 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

A.Add
B.Edit
C.Publish
D.Manage
E.New

Answer: ABE

Explanation:

E.New

Question: 238
A customer requests the following data quality measures be added:
Incident numbers should be read only, on all lists and forms, for all users.
Short Description field should be mandatory, on all records, across all applications, on Insert.

Which type of policy would you use to meet this requirement?

 D.Field Criteria Policy

Answer: C
Explanation:

Correct answer is C:.Data Policy.

Question: 239 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

On what part of the ServiceNow instance, would you find the option to access applications, like Incident

Service Desk Homepage

Self Service Module

Answer: A

Explanation:

Question: 240

Workflow Designer

Answer: A

Explanation:

Catalog Builder is a correct answer.

Question: 241
On a form, which type of field has this icon which can be clicked, to see a preview of the associated record?
 A.Lookup
B.Preview
C.Reference
D.Snapshot
E.Quickview
F.Drilldown

Answer: C

Explanation:

The answer is C. You can select the reference icon to preview the referenced record (on the target table).
https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/field-
administration/concept/c_ReferenceIcon.html

Question: 242
While on an Incident record, how would you add a Tag for "Special Handling" to the record?

On the Tag field, select Special Handling from the choice list
On the Special Handling field, check the box

Answer: B

Explanation:

Question: 243 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

What feature allows you to limit who is able to contribute or read knowledge within a knowledge base?
 A.Roles
B.Groups
C.User Criteria

Answer: C
Explanation:

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-
management/concept/diagnose-knowledge-user-criteria.html

Question: 244

Manually add them to the update set

They cannot be moved via update set
They are automatically added to the update set
Create a separate update set for them

Answer: A

Explanation:

Manually add them to the update set.

Question: 245
What is the platform name for the Group table?

A.sys_groups
B.group
C.sys_user_group
D.sys_group

Answer: C
Explanation:

Correct answer is C:.sys_user_group.

Question: 246
 Look for Update

Look Up Record

Answer: BCDE

Explanation:

Look Up Record

Wait for Condition

Reference:

https://docs.servicenow.com/bundle/utah-build-workflows/page/administer/flow-designer/concept/flow-

Question: 247
What role enables someone to authorize a request, with no other permissions on the platform?

E.Approver [approver_user]

Answer: E
Explanation:

Question: 248
On the knowledge base record, which tab would you use to define which users are not able to write articles to the

Can
Cannot
Can Read
Can
Can
 Answer: A
Explanation:

Correct answer is A:Can Contribute.

Question: 249
What types of entities can receive task assignments, in ServiceNow? (Choose two.)

D.Teams

Answer: AC
Explanation:

A.Users.

C.Groups

Question: 250
The Report Designer contains different sections for configuring your report. Which section is used to adjust the

Answer: D

Explanation:

Style is the correct answer. You may change the Chart title and colors.

Question: 251

A.Extended tables are always extended from Parent tables. Extended tables are usually extended from Base

B.Extended tables can be extended from Parent tables or Base tables; but they cannot be extended from both.
C.Base Class tables always have tables extended from them. Parent tables do not have tables extended from

D.Base Class table is not extended from another table, Parent class tables may be extended from another
 Answer: D
Explanation:

Base Class table is not extended from another table, Parent class tables may be extended from another table.

Question: 252 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

When a custom table is created, which access control rules are automatically created? (Choose four.)

C.execute

Answer: ABEF
Explanation:

Question: 253 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

B.Question mark

D.Chat bubbles

Answer: C

Explanation:

Correct answer is C:Gear.

Question: 254 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

B.Question mark
 C.Gear
D.Chat bubbles

Answer: C

Explanation:

Correct answer is C:Gear.

Question: 255 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

The fields that are not in the base table.

The mandatory fields for the base table.
The fields that are specific to the extended table.
The reference fields for the base table.

Answer: AC

Explanation:

A.The fields that are not in the base table.

C.The fields that are specific to the extended table.

Question: 256
While showing a customer their Incident form, they ask to change the Priority field title to display their internal
terminology PValue. How would you do that? (Choose two.)

B.Right click on Priority and select Configure Dictionary

C.Right click on Priority and select Configure Display Settings
D.Right click on Priority and select Configure Column

Answer: AB

Explanation:

A.Right click on Priority and select Configure Label

B.Right click on Priority and select Configure Dictionary

Question: 257
As administrator, what must you do to access features of High Security Settings?

Select Elevate Roles

 D.Use System Administration > Elevate Roles module

Answer: B

Explanation:

Question: 258
What section on the notes tab, shows the history of the work documented on the record?

Answer: E

Explanation:

Question: 259
How would you navigate to the Schema map for a table?

Answer: A
Explanation:

https://docs.servicenow.com/bundle/utah-application-development/page/administer/table-

Question: 260
Which is the base table of the configuration management database hierarchy?

A. cmdb_ci
 B. cmdb
C. cmdb_rel_ci
D. ucmdb

Answer: A

Explanation:

The base table of the Configuration Management Database (CMDB) hierarchy in ServiceNow is the "cmdb_ci" table.
This table is the foundation of the CMDB, and it stores information about all Configuration Items (CIs) in the
system

Question: 261

A field is an item that appears in a menu list.

A field is a record in a table.

Answer: C

Explanation:

Question: 262
What are examples of UI Actions relating to forms? (Choose three.)

Form Columns
Form View
Form

Form Links

Answer: CDE

Explanation:

C. Form Buttons

D. Form Context Menu

E. Form Links

Question: 263
Here is an example of the criteria set for a knowledge base:
• Companies: ACME North America
• Departments: HR
• Groups: ACME Managers
• Match All: Yes

In this example, what users would have access to this knowledge base?

A. Members of the ACME Manager group, who are also members of HR Department and part of ACME North
America
B. Employees of ACME North America, who are members of HR Department or the ACME Managers group
C. Users which are members of either ACME North America, or HR Department, or ACME Managers group
D. Members of the ACME Managers group, and HR department, regardless of geography

Answer: A
Explanation:

Members of the ACME Manager group, who are also members of HR Department and part of ACME North
America.

Question: 264

Data
Data Element
Data

Answer: A

Explanation:

Question: 265
A customer has asked for the following updates to a form:

What type of rule(s) would you use to implement this requirement?

Form Constraint
UI Design

UI Policy

Answer: D
 Explanation:

Question: 266
What setting allows users to view a Knowledge Base article even if they are not logged in?

The Public setting

The View All setting
The ESS role
The Allow All role

Answer: A

Explanation:

Correct answer is A:The Public setting.

Question: 267
When adding a related list to a form, you choose the related list from the list collector. What is an example of a

HR Case->Parent

Outage->Task number
Release Phase==Parent

Answer: BCD

Explanation:

B. HR Case->Parent

C. Catalog Task->Parent

D. Outage->Task number

Question: 268
How is the ServiceNow platform set up so that Administrators can easily configure their instances to send an email

Administrators can update the email notification named "System Upgraded" in the System Logs module by

Administrators can update the email notification named "System Upgraded" in the Notifications module by

Administrators can write a Client Script to send out an email to the Administrator when an Update is
 D. Administrators can write a Business Rule to send out an email to the Administrator when an Update is
complete.

Answer: B

Explanation:

Administrators can update the email notification named "System Upgraded" in the Notifications module by
adding the appropriate User to receive it.

Question: 269 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

eCommerce service. What ServiceNow products could support this requirement? (Choose three.)

Configuration Management (CMDB)

Service Mapping

Answer: BCD

Explanation:

B. Discovery

C. Configuration Management (CMDB)

D. Service Mapping

Question: 270
For your implementation, the following tables are extended from each other:
Incident table is extended from Task table.
Super Incident table is extended from Incident table.

Super Incident table is a Parent table

Incident table is a Child table
Super Incident table is a Base table
Incident table is a Base table
Task table is a Child table
Incident table is a Parent table
Super Incident table is a Child table
Task table is a Parent table

Answer: BGHFI

Explanation:
 I. Task table is a Base table

Question: 271
What capability allows users to create dashboards with widgets to visualize data over time in order to identify

Answer: B

Explanation:

https://docs.servicenow.com/bundle/utah-now-intelligence/page/use/performance-analytics/concept/pa-

Question: 272
Which type of ServiceNow script runs on the web browser?

Database

Answer: C

Explanation:

https://docs.servicenow.com/bundle/utah-application-development/page/script/client-scripts/concept/client-
Question: 273
When selecting the Target table for an import, which tables can you select? (Choose three.)

Tables outside of ServiceNow

Tables within the global scope
Related tables, using Dot Walk
Tables which allow write access to other applications
Tables within the existing application scope

Answer: BDE

Explanation:

B.Tables within the global scope.

D.Tables which allow write access to other applications.

E.Tables within the existing application scope.

Question: 274 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

On Access Control Definitions, what are ways you can set the permissions on a Table? (Choose three.)

A.Conditional Expressions

C.CRUD
D.Script that sets the answer variable to true or false

Answer: ABD

Explanation:

A. Conditional Expressions.

B. Roles.

D.Script that sets the answer variable to true or false.

Question: 275 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

What tool is used to import data from various data sources, and map that data into ServiceNow tables?

Transform Set
Data Pack

Answer: D

Explanation:
Question: 276
When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where

Answer: D

Explanation:

A data policy is applied at the Server. Consider trying to create an Incident using REST API. The server

Question: 277
On what part of the ServiceNow instance, would you find the option to Impersonate User?

User Menu

Answer: A
Explanation:

Question: 278
How would you describe the relationship between the Incident and Task table?

Incident table has a one to many relationship with the Task table
Incident table is extended from Task table
Incident table is related to the Task table via the INC number
Incident table has a many to many relationship with the Task table
Incident table is a database view of the Task table

Answer: A

Explanation:

The correct answer is A. In ServiceNow, the relationship between the Incident and Task tables is established
as a one-to-many relationship. This means that for each incident in the Incident table, there can be multiple
Question: 279
Which flow components allow you to specify when a flow should be run?

D.Trigger and Condition

E.Scope and Trigger Condition

Answer: D
Explanation:

Question: 280 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Which feature helps to automatically allocate a critical, high-priority, service request to the appropriate

Answer: A

Explanation:

Question: 281
The Report Designer contains different sections for configuring your report. Which section is used to specify the

Answer: E

Explanation:
Question: 282

You are editing a new incident record and would like the "Save" button to be located on the Form header. Which

Answer: A

Explanation:

Question: 283
Which features ensures data consistency while importing data using import sets and web services?

UI Policy
Data
Business Rule

CSDM

Answer: B
Explanation:

Correct answer is B:Data Policy.

Question: 284

An existing subflow
 C. An execution data pill
D. A trigger

Answer: D

Explanation:

Question: 285
What is the name of the string that displays filter criteria?

Answer: A

Explanation:

Question: 286 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Answer: E
Explanation:

Question: 287 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Self Service Management

Information Portal Management

 E. Knowledge-Centered Management

Answer: B

Explanation:

Question: 288
A colleague wants to rearrange the columns on their My Work List. Once the user has navigated to the list, where

Click Personalize List

Answer: D

Explanation:

Click Personalize List.

Question: 289
You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might

On Search, select State, type not Resolved, press enter

On State column title, right-click, select Filter Out > Resolved
On the list of records, locate and right-click on the Resolved value, select Filter Out
On the list of records, locate and right-click on the Resolved value, select Exclude
Click Funnel icon, click AND, Select Resolved, is Not, State, click Run

Answer: E

Explanation:

Question: 290
Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role, and
the user_criteria_admin role, plus has permissions to create Items and Services?

Catalog Admin [catalog_admin]

Catalog Author [sn_catalog_write]
 Answer: B
Explanation:

Question: 291
What component of the ServiceNow infrastructure defines every table and field in the system?

C.Table Class Manager

Answer: D

Explanation:

Question: 292
Which data consistency settings can be achieved using UI Policy? (Choose three.)

Setting fields to accept the data in an expected format

Setting fields to accept the data with ‘n’ number of characters

Settings fields read-only

Answer: CDE

Explanation:

Question: 293
A customer wants to use a client script to validate things on a form in order to make sure the submission makes

A.onSubmit()
B.onSubmission()
C.onUpdate()
 D.onLoad()

Answer: A

Explanation:

Question: 294 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

An order from the Service Catalog has been placed. Two records in the Platform are created as a result. Which two
records are associated with this newly ordered item? (Choose two.)

A.A record of sc_req_item table

B.A record of sc_task
C.An incident record
D.A change record
E. A problem record

Answer: AB
Explanation:

A.A record of sc_req_item table.

B.A record of sc_task.

Question: 295
What action will allow you to personalize layouts of columns in a list?

Answer: B
 Explanation:

Question: 296
An order for new office equipment has been placed through the Service Catalog. How would you view the lists of

All > Tables and Columns > Tasks

In the Navigation Filter, type “requests.list" and press the Enter key

All > Service Catalog > Open Records > Items

Answer: D

Explanation:

All > Service Catalog > Open Records > Items.

Question: 297 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

Which path would you take to access the table configuration page from a form?

The Form Context menu > View > Show Table

The Form Context menu > View > Table

Answer: D
Explanation:

Question: 298
Which admin role is required to make changes to High Security Settings?

Answer: D

Explanation:

Question: 299
What is the most common role that has access to almost all platform features, functions, and data?

Super User [sn_super_user]

Security Admin [securty_admin]
System Administrator [admin]
Base Admin [base_admin]

Answer: C

Explanation:

System Administrator [admin].

Question: 300
When moving multiple update sets at one time, what might you do to facilitate the move?

A. Preview
 B. Batch
C. List
D. Map

Answer: B

Explanation:

Question: 301
What do you click when you have made modifications to your report, and you want to see the results without

Run

Answer: C

Explanation:

Correct answer is C: Run.

Question: 302
Which framework can automatically populate values for the Priority and Category fields based on the Short

Predictive Intelligence

CSDM

UI Policy

Answer: B

Explanation:

Question: 303
Which testing framework is used to test ServiceNow Applications?

A. Test Driven Framework (TDF)

 B. Junit
C. Selenium
D. Automated Test Framework (ATF)

Answer: D

Explanation:

Automated Test Framework (ATF).

Question: 304
Which allows the creation of a task-based record from Service Catalog?

UI Builder
Record Producers

Answer: D

Explanation:

Correct answer is D:Record Producers.

Question: 305
What module do you use to access the reports that are available to you?

Reports > Homepage

Reports > Overview

Answer: C

Explanation:

Reports > View / Run.

Question: 306
Security rules are defined to restrict the permissions of users from viewing and interacting with data. What are

CRUD Rules
 D. Scripted User Rules

Answer: B

Explanation:

Question: 307

Create User Account

Add User Account to itil group
Add User Account to Network group
Add User Account to ACL

Answer: ACE
Explanation:

C. Create User Account.

Question: 308
The customer has asked that you change the default layout of the Task list. They would like these columns, in this

Task Type

Short Description

After navigating to the list, where would you click, to meet this requirement?

Answer: D
 Explanation:

Question: 309
Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

Answer: B

Explanation:

Question: 310

More Options (...)

C.Pages
D.Paperclip

Answer: B
Explanation:

Correct answer is B:More Options (...).

https://docs.servicenow.com/bundle/utah-platform-user-interface/page/administer/workspace/task/use-
more-form-options.html

Question: 311
What is the definition of a group?

A.A collection of subject matter experts

C.An escalation pod

D.A collection of users
E.A collection of tasks
 Answer: D
Explanation:

Correct answer is D:A collection of users.

Reference:

administration/page/administer/roles/concept/c_UserAdministration.html

Question: 312
Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and

B.CI Class Map

C.Dependency View
D.Business Service Map

Answer: C

Explanation:

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/business-service-

Question: 313

C.Triangle

Answer: D

Explanation:

Correct answer is D:Pencil.

Question: 314
Which tool is used to define relationships between fields in an import set table and a target table?
 D.Transform Schema

Answer: C
Explanation:

https://docs.servicenow.com/bundle/utah-employee-service-management/page/product/human-
resources/reference/transform-maps-navex.html

Question: 315

Download both as PDF and XML files

They cannot be moved via update set
The Platform will automatically add them to the update set
Manually add them to the update set

Answer: D

Explanation:

https://docs.servicenow.com/bundle/utah-platform-user-interface/page/administer/homepage-
administration/task/t_AddAHomepageToAnUpdateSetAndApp.html

Question: 316
Which allows the creation of a task-based record from Service Catalog?

E.Flow Designer

Answer: A

Explanation:
 https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-
management/concept/c_RecordProducer.html

Question: 317
On the knowledge base record, which tab would you use to define which users are able to write articles to the

Can
Cannot
Can Read
Can
Can

Answer: A

Explanation:

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-

Question: 318
Which type of scripts run in the browser?

UI Policies
Script Include Scripts
Access Control Scripts
Business Rule Scripts

Answer: A

Explanation:

Correct answer is A:UI Policies.

Question: 319
What enables you to trace the connection from an infrastructure item, like a Server, to the Services that are
 D.Transform Map

Answer: B

Explanation:

Question: 320
What section on a task record is used to see the most recent updates made to a record?

Answer: C

Explanation:

Question: 321
While using the CMDB, what do you call the component that needs to be managed in order to deliver services?

A.Configuration Item

C.Catalog Items
D.Data Plow
E.Service

Answer: A

Explanation:

Question: 322
What is the first step in the process to import spreadsheet data into ServiceNow?

Select Import Set

Run Data Scrubber
Define Data Source
 D.Create import Set
E.Set Coalesce

Answer: C

Explanation:

Question: 323
What are the steps for importing data using an import set?

Create Import Set; Create transform map; Transform data; Clean up import table
Create a Transform Map, Load Data, Transform Data, Run Transform Map Script
Identify source; Import transform map; Run transformer; Verify import
Select source file; Run AutoMap; Transform data; Clean up target table

Answer: A

Explanation:

Create Import Set; Create transform map; Transform data; Clean up import table.

Question: 324 SERVICENOW-CSA: ACTUAL EXAM Q&A | CLEARCATNET

If users would like to locate and assign a task to themselves in the Platform, what action could they perform from
the list view to make the assignment? (Choose two.)

A.Select the record using the check box, then select the Person icon
B.Select the record using the check box then select the Assign To Me UI action on the List Header
C.Double click on the Assigned to value, type the name of the user, and select the green check
D.Right click on the Task number and select the Assign to me option in the menu
E.Select the Task number, and select the Assign to me UI action on the form

Answer: CD
Explanation:

C.Double click on the Assigned to value, type the name of the user, and select the green check.

D.Right click on the Task number and select the Assign to me option in the menu.

Question: 325
What module enables an administrator to define destinations for imported data on any ServiceNow table?
 D.Transform Map

Answer: D

Explanation:

Question: 326
What instance resource allows you to access guided tours, information about actions, and instructions on how to

D.Help Panel (question mark icon)

Answer: D

Explanation:

Question: 327

Select Data Source

Load Data
Create Transform Map

Answer: D

Explanation:

Question: 328
On a form header, what icon would you click to access Template features?

D.More options (...)

 Answer: D
Explanation:

Question: 329
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that

D.incident.None

Answer: D
Explanation:

Question: 330
Which action enables personalization in a form for the admin role, only?

Navigate to Context Menu > Configure > Table and add the role ‘Admin’ in the ‘Available User’ list box.
Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.

Answer: D
Explanation:

Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.

Question: 331

Answer: C

Explanation:
 Correct answer is C:Activity formatter.

Question: 332

Adjust your Transform maps, after the data is loaded into the target table.
Use extremely large Import Sets, instead of multiple large Import Sets.
Create a new Import set table for each new data load.
Plan time before your import to remove obsolete or inaccurate data.
Monitor data quality and clean imported data, using the Data Scrub Workspace.

Answer: D
Explanation:

Plan time before your import to remove obsolete or inaccurate data.

Question: 333
If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script

A.A server script

B.A client script
C.A fix script
D.A business rule

Answer: A

Explanation:

Question: 334
What are the benefits of building flows using Flow Designer? (Choose three.)

Provides IDE for complicated scripting

Provides built-in libraries /API for complex coding

Provides natural-language descriptions of flow logic

Supports No-Code application development
Supports easy integration with 3rd party systems

Answer: DEF

Explanation:
 Provides natural-language descriptions of flow logic

Supports No-Code application development

Supports easy integration with 3rd party systems

Question: 335
Which tables are children of the Task table and come with the base system? (Choose three.)

C.Dictionary

F.Change Request

Answer: BEF
Explanation:

B.Problem.

E.Incident.

F.Change Request.

Question: 336
Which set of steps is used to import spreadsheet data into a ServiceNow table?

Select Data Source, Schedule Transform

Load Data, Create Transform Map, Run Transform
Define Data Source, Select Transform Map, Run Transform
Select Import Set, Select Transform Map, Run Transform

Answer: B
Explanation:

Load Data, Create Transform Map, Run Transform.

Question: 337

"Customer Table”. Which ACL rule would grant access to all rows and all fields to both the customer_table_admin

A.customer.none
 C.customer.field

Answer: A

Explanation:

Question: 338

A.User
B.Issue
C.Incident
D.Project
E.Task

Answer: ACE
Explanation:

A.User.

C.Incident.

E.Task.

Question: 339
What are the different Notification methods that can be used to alert users when events that concern them have

C.Browser Pop ups

D.Messenger
E.SMS

Answer: BDE
Explanation:

administration/page/administer/notification/reference/notifications.html
Question: 340
After finishing your work on High Security Settings, what is a possible way to return to normal admin security
levels?

Select Global Update Set

End Impersonation
Select Normal role

Answer: B
Explanation:

Question: 341
Which feature can be used to give users the choice to easily populate the most-used fields for a specific table?

D.Reference type fields

Answer: C

Explanation:

Question: 342
Which module in the Service Catalog application is used to create a new catalog item?

Answer: B

Explanation:

Question: 343
Which displays the list of activities, or history, on a form?
 D.History Menu

Answer: A
Explanation:

Formatter is the correct answer.The history menu only shows the history of your activities on the platform, not
the form.

Question: 344
Where should an administrator navigate to add the "Save" button in the form header?

Context Menu > Form Design

Answer: C

Explanation:

Question: 345

A.Async
B.Load
C.Change
D.Display
E.After
F.Before
G.Submit

Answer: ADEF
Explanation:

A. Async.

D.Display
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