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Problem Solving

Problem solving is the process of analyzing a situation to identify strategies for change, requiring creative thinking and the ability to identify problems. Decision making involves making choices using judgment, often by a single individual, while problem solving can involve groups or teams generating and evaluating alternatives. The steps in problem solving include identifying and defining the problem, selecting the best alternative, and developing an action plan for implementation.

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4 views

Problem Solving

Problem solving is the process of analyzing a situation to identify strategies for change, requiring creative thinking and the ability to identify problems. Decision making involves making choices using judgment, often by a single individual, while problem solving can involve groups or teams generating and evaluating alternatives. The steps in problem solving include identifying and defining the problem, selecting the best alternative, and developing an action plan for implementation.

Uploaded by

lwandlemojela777
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Problem solving

Meaning of problem solving

● It is the process of analysing a situation to identify strategies that can be used to •


change the situation. Problem solving requires creative thinking.
● Problem solving is a mental process that involves problem finding, which is the ability to
identify the problem.

1.2 Meaning of decision making

● Decision making is a choice made by using one's judgement.

1.3 Differences between problem solving and decision making

Decision making Problem solving


-It is often done by one person/a -Problems can be solved by a group/
member of senior management who team or an individual team member.
makes it authoritarian.
-Various alternatives are considered -Alternative solutions are generated/
before deciding on the best one. identified and critically evaluated.

1.4 Problem solving steps


● Identify the problem.
● Define the problem
● Select the most appropriate alternative.
● Develop an action plan.

1.5 Application/Discussion of problem solving steps

Identify the problem


● Acknowledge that there is a problem
● Identify the exact problem

Define the problem


● Name the problem by stating exactly what the problem is.
● Find different ways of defining the problem.

Implement the action plan


● Carry out the planned actions/solution.

Choose the best solution


● Set criteria for the best solution, in terms of aspects such as time involved
● Identify which solution will be used

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