Scribd
Upload
5 views2 pages

Formal Complaint Regarding Empty Parcel Received

This document is a formal complaint regarding an empty parcel received from Myntra for Order ID [Your Myntra Order ID]. The sender details their attempts to resolve the issue through customer service, which have been unsatisfactory, and requests a full refund or replacement within seven days. The letter warns of potential legal action if the matter is not resolved promptly.

Uploaded by

Ajay Kaundal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
5 views2 pages

Formal Complaint Regarding Empty Parcel Received

This document is a formal complaint regarding an empty parcel received from Myntra for Order ID [Your Myntra Order ID]. The sender details their attempts to resolve the issue through customer service, which have been unsatisfactory, and requests a full refund or replacement within seven days. The letter warns of potential legal action if the matter is not resolved promptly.

Uploaded by

Ajay Kaundal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

Subject: Formal Complaint Regarding Empty Parcel Received - Order ID [Your Myntra Order

ID]

[Your Name]

[Your Address]

[Your Phone Number]

[Your Email Address]

[Date]

Myntra Customer Service Department

[Myntra's Registered Office Address - You can usually find this on their website's "Contact Us"
or "Terms and Conditions" page. If not, use their general customer service address or head office
address.]

Registered AD / Speed Post

Dear Sir/Madam,

This letter serves as a formal complaint and a pre-litigation notice regarding an empty parcel I
received against my recent order, Order ID: [Your Myntra Order ID], placed on [Date of Order].
The expected item was [Name of Product You Ordered - e.g., "a branded dress," "a pair of
sneakers"], with an approximate value of ₹[Approximate Value of Item].

The parcel, bearing tracking number [Your Tracking Number], was delivered on [Date of
Delivery] at approximately [Time of Delivery, if known]. Upon opening the package, I
discovered it was completely empty, containing no product whatsoever.

Immediately upon discovering the discrepancy, I contacted Myntra's customer care on [Date of
First Contact] via [Method of Contact - e.g., phone, chat]. I was assigned a complaint/reference
number [If you received a complaint/reference number, put it here. If not, state "No reference
number was provided."]. Despite my repeated attempts to resolve this issue through your
customer service channels on [List dates of subsequent contacts, if any], I regret to inform you
that my concerns have not been taken seriously, and no satisfactory resolution has been offered. I
have been met with [Briefly describe the unhelpful response - e.g., "generic responses," "requests
for information already provided," "a lack of urgency," "my calls being disconnected"].

I have attached copies of the following for your reference:

* Myntra Order Confirmation for Order ID: [Your Myntra Order ID]

* Proof of Delivery (if available and shows tampering or weight discrepancy)


* Any communication records with Myntra customer care (screenshots of chat, email
correspondence)

* Photographs/video of the empty parcel and packaging (if you took them)

This situation constitutes a serious breach of consumer rights, as I have paid for a product that I
have not received. I expect Myntra to investigate this matter thoroughly and provide me with a
full refund or a replacement of the exact item ordered without further delay.

I request you to resolve this matter within seven (7) working days from the date of receipt of this
letter. Please confirm the steps being taken to address this issue and provide a timeline for its
resolution.

Please be advised that if I do not receive a satisfactory response and resolution within the
stipulated timeframe, I will be compelled to pursue all available legal remedies, including but not
limited to filing a consumer complaint with the appropriate consumer forum, seeking
compensation for damages, and initiating legal proceedings at your cost and risk.

I trust you will take this matter with the seriousness it deserves and act promptly to resolve it.

Sincerely,

[Your Full Name]

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy