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Salesforce Screening Questions

The individual has 4.4 years of experience in Salesforce Administration and holds multiple Salesforce certifications. They have worked in service-based and fintech industries, supporting business processes through ITSM tools, and are currently involved in a production support project focused on merchant onboarding. They are seeking a new role for career growth in areas like Salesforce implementation and automation, with an expected salary of 16.5 LPA.

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Ranjit Asabe
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6 views2 pages

Salesforce Screening Questions

The individual has 4.4 years of experience in Salesforce Administration and holds multiple Salesforce certifications. They have worked in service-based and fintech industries, supporting business processes through ITSM tools, and are currently involved in a production support project focused on merchant onboarding. They are seeking a new role for career growth in areas like Salesforce implementation and automation, with an expected salary of 16.5 LPA.

Uploaded by

Ranjit Asabe
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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How many years of experience do you have in Salesforce Administration?

Answer: 4.4 Years

What Salesforce certifications do you have?


Answer:
1. Salesforce Certified Administrator
2. Salesforce Certified Platform App Builder
3. Salesforce Certified Platform Developer I
4. Salesforce Certified Sales Cloud Consultant
5. Salesforce Certified Associate

What are the industries that you have worked with?


Answer:
Accenture - Service Based
Global Payments - Fintech company & Product Based

Do you have experience working in Business Process Outsourcing?


Answer:

While I haven't worked directly in a traditional BPO setup, I have extensive experience
supporting business processes through ITSM tools like ServiceNow, HP Service Manager
and Jira Service Management. I’ve worked closely with global teams—including BPO
vendors—to manage incidents, service requests, and change processes. My role involved
streamlining workflows, ensuring SLAs were met, and improving service delivery, which
aligns well with the goals of BPO operations

What’s your current project that you’re involved with and what is all about?
Answer:
I’m currently working as a Salesforce Administrator on a production support project. We
handle real-time issues faced by customers or end users during merchant onboarding, which
is a key part of the organization’s product workflow. Our responsibilities include resolving
user management issues, performing configuration changes, and addressing any
production-level problems that impact the onboarding process or related functionalities

Reason for leaving your current company?


Answer:
I’ve had a great experience at Global Payments, especially working on production support
and user access issues related to merchant onboarding. However, I’m now looking for a role
where I can grow beyond support into more challenging areas like Salesforce
implementation, automation, or product enhancements. I want to upskill, take on more
ownership, and contribute to impactful, long-term solutions. This move is purely for career
growth and learning opportunities

Current Salary: Around 11 LPA

Expected Salary: That should be around 16.5 LPA


Are you amenable to work in US Time zone (8am-5pm US EST) - Yes offcourse

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