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Interpersonal Communication and Teamwork

This document discusses interpersonal communication and teamwork. It covers topics such as communication climate, positive relationships, conversation process, communication styles, giving and receiving feedback, conflict resolution, types of teams, conditions for effective teams, keys to effective meetings and participation, and technologies used by virtual teams. The overall focus is on developing successful interpersonal communication and effective team dynamics.

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Angela Dudley
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3K views30 pages

Interpersonal Communication and Teamwork

This document discusses interpersonal communication and teamwork. It covers topics such as communication climate, positive relationships, conversation process, communication styles, giving and receiving feedback, conflict resolution, types of teams, conditions for effective teams, keys to effective meetings and participation, and technologies used by virtual teams. The overall focus is on developing successful interpersonal communication and effective team dynamics.

Uploaded by

Angela Dudley
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT or read online on Scribd
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Chapter 13

Interpersonal
Communication
and Teamwork
Interpersonal Communication

The verbal and nonverbal


interactions that occur in both
one-on-one and small-group
settings
Communication Climate

• Represents the quality of


relationships that exist within an
organization
• Reflects workers’ perceptions of
whether the organization trusts,
values, and respects employees
• Determines success in business
Positive Relationships

• Are built over time


• Require ongoing maintenance
• Include trust and respect as key
elements
Conversation Process

• Greeting
• Introduction
• Exchange
• Summary
• Closing
Communication Styles

• Passive – gives priority to the


rights of others
• Aggressive – risks disregarding
the rights and feelings of others
• Assertive – respects the rights
and feelings of others and stands
up for the sender’s rights
Keys to Successful Face-to-
Face Conversations

• Carefully choose the location.


• Minimize interruptions.
• Speak effectively.
• Choose appropriate language.
More Keys to Successful Face-
to-Face Conversations
• Send clear, appropriate
nonverbal cues.
• Ask questions.
• Accommodate diversity.
• Listen with your ears and
eyes.
Questions

• Closed-ended question –
designed to produce a one- or
two-word answer
• Open-ended question – requires
a longer answer and promotes a
dialogue
Keys for Successful Telephone
Conversations

• Use equipment and system


properly.
• Be businesslike.
• Be considerate.
Keys for Successful Social
Business Conversations

• Practice basic social


conversation rules.
• Choose appropriate topics.
• Observe social business
etiquette.
Relationship Repair

• Apologize.
• Acknowledge playing a part in
the failure.
• Engage in positive actions.
• Let go of the problem.
Feedback

Communication to a person or
team of people regarding the
effect of their behavior on
another person, the organization,
the customer, or the team
Positive Feedback

• Is specific
• Is well timed; give as closely to
the event as possible
• Is sometimes overlooked
• Fosters more of the appreciated
action
Constructive Feedback
• Is not criticism
• Helps people understand where
they are in relation to
expectations
• Should be delivered without fear
of negative response
• Should be accepted with an open
mind
Giving Constructive Feedback

• Be sure you have the authority to


critique the receiver.
• Have clear expectations.
• Address one relevant concern at a time.
• Check your facts.
• Provide feedback privately and calmly,
preferably face-to-face.
• Be specific and helpful.
Giving Constructive Feedback
• Use the you-viewpoint.
• Ensure feedback in one area does
not cloud judgments of other areas.
• Accept partial responsibility, if
appropriate.
• Be aware of verbal and nonverbal
cues.
• Allow the receiver time to process
and respond.
Receiving Constructive
Feedback

• Accept the feedback.

• Seek more information.


Conflict
• Arises from differences in
– Personalities
– Goals or expectations
– Values or beliefs
– Circumstances
– Facts
• May be constructive or
destructive
Four Responses to Conflict

• Accommodate
• Compromise
• Overpower
• Collaborate
Techniques for Handling
Conflict

• Act promptly.
• Schedule a meeting.
• Use active listening.
• Communicate honestly.
Techniques for Handling
Conflict

• Focus on the problem, not the


person.
• Brainstorm solutions.
• Formalize the solution.
• Implement the solution and set a
date for follow-up.
Types of Teams

• Self-managed
• Process-improvement
• Cross-functional
• Virtual
Conditions for Effective Teams

• Communication must be open


and honest.
• The team must be cohesive.
• Growth should be fostered.
• Accomplishments must be
recognized.
Keys for Effective Small Group
Meeting Leadership
• Determine the purpose of the
group.
• Determine the purpose of each
meeting.
• Plan the meeting agenda.
• Select and prepare the meeting
facility.
Keys for Effective Small Group
Meeting Leadership

• Lead the group discussion.


• Encourage appropriate
participation.
• Be time conscious.
• Resolve group conflicts.
• Maintain appropriate records.
Meeting Minutes May Include:

• Committee or organization name


• Date, time, and location of meeting
• List of those who attended
• Reference to approval of last
meeting’s minutes
• Chronological record of the meeting
• Time of adjournment
• Signature of the secretary and/or
chairperson
Keys for Meeting Participation

• Prepare to participate.
• Participate appropriately.
• Listen effectively.
• Take thorough notes.
• Be courteous.
Virtual Teams and Technology

• E-mail and groupware


• Audio conferencing
• Videoconferencing
• Web-assisted technologies
• Electronic meetings
The Team Writing Process

• Plan

• Draft

• Finalize

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