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    Professional Etiquette

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    Nitika Puniani Sahni
    This document discusses various topics related to professional etiquette including how etiquette benefits individuals, what etiquette is, critical etiquette topics like etiquette basics, professional appearance, office etiquette, dining etiquette, and networking. It provides details on proper greetings, dress, phone and email etiquette, meeting etiquette, dining etiquette including place settings and manners, and tips for networking.

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    Professional Etiquette

    Uploaded by

    Nitika Puniani Sahni
    76 views25 pages
    This document discusses various topics related to professional etiquette including how etiquette benefits individuals, what etiquette is, critical etiquette topics like etiquette basics, professional appearance, office etiquette, dining etiquette, and networking. It provides details on proper greetings, dress, phone and email etiquette, meeting etiquette, dining etiquette including place settings and manners, and tips for networking.

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    This document discusses various topics related to professional etiquette including how etiquette benefits individuals, what etiquette is, critical etiquette topics like etiquette basics, professional appearance, office etiquette, dining etiquette, and networking. It provides details on proper greetings, dress, phone and email etiquette, meeting etiquette, dining etiquette including place settings and manners, and tips for networking.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    76 views25 pages

    Professional Etiquette

    Uploaded by

    Nitika Puniani Sahni
    This document discusses various topics related to professional etiquette including how etiquette benefits individuals, what etiquette is, critical etiquette topics like etiquette basics, professional appearance, office etiquette, dining etiquette, and networking. It provides details on proper greetings, dress, phone and email etiquette, meeting etiquette, dining etiquette including place settings and manners, and tips for networking.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 25

    Professional Etiquette

    Click to edit Master subtitle style

    How Does Etiquette Benefit You?

    Differentiates you from others in a competitive job market Enables you to be confident in a variety of settings with a variety of people Honors commitment to excellence and quality Modifies distracting behaviors and develops admired conduct

    What is Etiquette??
    Websters II New College Dictionary defines Etiquette as: The forms and practices prescribed by social convention or by authority.

    Critical Etiquette Topics to Consider


    Etiquette Basics Professional Appearance Office Etiquette Dining and Table Manners Networking

    Etiquette Basics
    Creating a positive image

    Behavior:

    Exhibit a positive attitude and pleasant demeanor Use a firm handshake Maintain good eye contact Appropriate introductions introduce someone by their title and last name (Ms. Mrs. Mr. Dr. Smith), unless otherwise specified Rise when you are introducing someone or you are being introduced Nonverbal communication is important Show common respect and consideration for others

    Professional Appearance

    Grooming is fundamental

    Hair clean and styled appropriately Clean nails, skin and teeth

    Many professionals wear make-up (depends on field)


    Check fragrance and clothing care

    Professional Appearance

    Wardrobe

    clean well maintained dress shoes (generally closed-toe shoe) -For men: suit, dress shirt, tie (well maintained dress shoes)

    -For women: skirted/pant suit, blouse or dress shirt,

    Professional Business Wardrobe

    -Appropriate for women/men: Trench coat, umbrella

    Outerwear

    Professional Work Attire

    Professional Appearance

    Business Casual Wardrobe

    For women: dress pants, shirt, blouse, well maintained dress or casual shoe (no tennis shoes, flip flops, etc.) For men: slacks/khaki pants, polo shirt, or other collared dress shirt, well maintained dress or casual shoes (no tennis shoes, flip flops, etc.)

    **NOTHING SLOPPY**

    Casual Work Attire

    Office Etiquette

    Telephone

    Use appropriate tone of voice Maintain a positive attitude Remove slang terms and use good listening skills Take complete phone messages (name, date, time, reason for calling, where they can be reached) Cell phone TURN IT OFF

    Office Etiquette

    Email

    Make subject line specific Address emails Reply to a question- copy question into your email and then provide your response Follow standard writing guidelines - business letter format as a professional courtesy Keep it short and concise Include your name and contact information REMEMBER NOTHING is confidential when sent electronically

    Office Etiquette

    Cubical

    Keep in mind that others work around you Professional business calls only Use your inside voice when on the phone or speaking with a co-worker Remember cubical conversations and calls can be heard by others (use discretion and good judgment as there is no free air space)

    Office Etiquette

    Attending a meeting

    Listen carefully Come prepared Be concise and articulate when speaking Show respect

    Office Etiquette

    Get to know the work culture

    Unique sets of norms (breaks, lunch, meetings, workplace politics, etc.) Find out what the organization values, philosophy of conducting business, work ethic, etc. How and when do effective people communicate in the organization?

    Office Etiquette

    What is expected of you? Dont talk too often about College Days the faster you shed your student identity, the more easily you will begin to work in the new setting. Find out about the informal chain of command

    Office Etiquette

    Making a positive impression

    Recognize that what you do early on will be magnified Remember your manners Be ready to learn, adapt and change Exercise professional maturity by showing good judgment and build good relationships

    Office Etiquette

    Show a healthy respect for colleagues experience and expertise Exhibit a positive attitude and know what your role will be on the team How can I best assist? Leave your personal life at the front door Inquire about the proper way to respond to coworkers, supervisors, clients ( Business letter

    The Importance of Dining Appropriately


    Shirley Wiley, owner of Etiquette and Company, California, reports that roughly 80% of second interviews involve a business meal.
    *Texas Health Resources, Placement Manuals August 2004

    Professional Dining Basics

    American Style Dining

    Arrive on time Wait to sit until host/hostess indicated the seating arrangement Put napkin in lap before drinking or eating Order easy to eat food

    Professional Dining Basics

    Wait until everyone has been served before you begin to eat Bring food to your mouth NOT your head to your plate

    Salt/Pepper pass together Generally pass food to the right Rest utensils on plate while talking Do not talk with your mouth full Do not chew with your mouth open

    Individual Place Setting

    Professional Dining Basics

    Proper posture is important Table manners please!!

    (No gum, no elbows on the table)

    Please and Thank You Turn your cell phone off Be responsible for keeping up and positively contributing to the conversation Small Talk is appropriate topics such as :

    What is Not Appropriate?


    No swearing No loud or obnoxious behavior No crude comments or topics Subjects to avoid: health, gossip, love life, politics, religion, race and inappropriate stories or jokes

    Networking

    BREAK OUT OF YOUR COMFORT ZONE


    Mingle Mingle Mingle Mingle Mingle

    Dont travel with your friends Make direct eye contact, smile and speak Contribute positively to the conversation with your thoughts and open ended questions Dont monopolize someones time

    (This is not a time to gain free advice.)

    If appropriate, collect business card(s) Politely excuse yourself and move on to another individual

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