ITM7-Group2 PepsiAmericas
ITM7-Group2 PepsiAmericas
ITM7-Group2 PepsiAmericas
What is ERP
Enterprise resource planning integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make enterprise wide decisions by viewing enterprise wide information on all business operations
1. How have core ERP components helped PepsiAmericas improve its business?
Provide more accurate and timely deliveries of products. Convert disparate sales systems to a single, integrated internet application solution.
2. How have extended ERP components helped PepsiAmericas improve its business?
Supply chain management automate its inventory accounting.( Reduce product inventory close time by one to two days.) Customer relationship management: Deliver a 360-degree view of entire customer base; Improve customer distribution and profit potential. E-business: Complete integration between front-office and back-office system. (tell-sell method)
The benefits. that PepsiAmericas can receive from an ERP system include integrated financial information, integrated customer order information, standardized manufacturing processes, reduced inventory, and standardized human resource information. All of these will help decrease costs, which increase revenues. The line between ERP, SCM, and CRM will continue to blur as ERP vendor broaden the functionality of their product suites and redefine the packaging of their products. Internet: Organization integrate data and process Interface: Customizable employee browser Wireless technology: Handheld devices achieve anywhere-anytime paradigm.
3. Explain how future ERP systems will help PepsiAmericas increase revenues
4. Assess the impact on PepsiAmericas business if it failed to implement the CRM component of PeopleSofts ERP system
Without a CRM strategy, PepsiAmericas would be unable to determine who its best customers are and what products they are purchasing. With the new ERP system, the company can determine such things as additional sales opportunities. For example, if the customer ordered certain products in the past and there is a promotion going on for a similar product, the agents can offer that to the customers. Decrease Retailer loyalty and retention and an organizations profitability.
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