Scribd
Upload
70 views18 pages

Business Correspondence: Based On A. Littlejohn: Company To Company, Fourth Edition, Cambridge University Press

The document provides guidelines for writing business letters and emails. It covers the key components of a letter such as letter layout, date format, salutation, subject heading, letter parts including the beginning, main body and close. It also discusses style considerations like being formal but natural, avoiding contractions, and being polite, clear, accurate and concise. For emails, it notes expressions like cc, bcc, attach, guidelines like opening and closing emails, not writing in caps, and using paragraphs. Assessment of letters includes checking the layout, beginnings/endings, paragraphing, language used and content.

Uploaded by

Vira Lledo
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
70 views18 pages

Business Correspondence: Based On A. Littlejohn: Company To Company, Fourth Edition, Cambridge University Press

The document provides guidelines for writing business letters and emails. It covers the key components of a letter such as letter layout, date format, salutation, subject heading, letter parts including the beginning, main body and close. It also discusses style considerations like being formal but natural, avoiding contractions, and being polite, clear, accurate and concise. For emails, it notes expressions like cc, bcc, attach, guidelines like opening and closing emails, not writing in caps, and using paragraphs. Assessment of letters includes checking the layout, beginnings/endings, paragraphing, language used and content.

Uploaded by

Vira Lledo
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 18

BUSINESS CORRESPONDENCE

Based on A. Littlejohn: Company to Company, Fourth Edition, Cambridge University Press, 2005

LETTER LAYOUT

(extra sheet: Letter of Application, T.Trappe: New Insights intoBusiness)

LETTER (E-MAIL) WRITING CHECKLIST Sender's address (letterhead?) Recipient's (addressees) name and address Date Salutation: e.g. Dear ... Subject line (heading) Opening: e.g. I am writing to ..., Thank you for your letter ... Main part (Body of the letter/e-mail) Close: e.g. I look forward to ... Ending: e.g. Yours sincerely / Yours faithfully, ... Signature Name in printed letters: John Smith Job title (position): IT Department Manager

DATE *CC: ex. 4.3 (p.39)


CRO 06. 12. 2009. UK 16 December 2009 US June 12, 2009 Say: the sixteenth of December two thousand and nine December the sixteenth two thousand and nine Prepositions: With reference to your letter ......... 6 December 2004; The order was received a) ...........6 Dec 2008; b) ........ December; c) ....... 2008; d) .... .the first week of December;

DATE
CRO 06. 12. 2009. UK 16 December 2009 US June 12, 2009 Say: the sixteenth of December two thousand and nine December the sixteenth two thousand and nine

Prepositions: With reference to your letter of 6 December 2008;


The order was received ... on 6 Dec 2008; ...in December; in 2008; in the first week of December; *Ex: C to C p.39 (4.3)

SALUTATION: Dear...?
to a company to a man if you do not know his name to a woman if you do not know her name to a married or unmarried man to a married or unmarried woman to a married woman to an unmarried woman to a friend or someone you know well

SALUTATION (cont.)
Dear Dear Dear Dear Dear Dear Dear Dear Ms Smith John Madam Sir or Madam Sir Miss Smith Mrs Smith Mr Smith

SALUTATION (cont.)
1. 2. 3. 4. 5. 6. 7. 8. Dear Dear Dear Dear Dear Dear Dear Dear Sir or Madam Sir Madam Mr Smith Ms Smith Mrs Smith Miss Smith John 1. 2. 3. 4. 5. 6. 7. 8. to a company to a man if you do not know his name to a woman if you do not know her name to a married or unmarried man to a married or unmarried woman to a married woman to an unmarried woman to a friend or someone you know well

US: Dear Ms Smith: UK: Dear Ms Smith

NO! Dear Mr John

Salutation and closing


Dear Sir or Madam /Yours faithfully Dear Ms Jackson /Yours sincerely Dear Mark/Best wishes (Best regards) Dear Ms Gonzalez, Dear David, Dear Mrs Wilson, Dear Sir or Madam *CC: ex. 1.3 (p.9)

SUBJECT HEADING
CC: ex.1.4, p.9-10, ex.3.2, p.28

key word(s) e-mail letters


Dear Mr Kane Order ref.no.2345 I am writing to enquire about ... Dear Mr Kane Re: Late Delivery I am writing to complain about ...

PARTS OF A LETTER
beginning (opening) main message (more paragraphs possible) ending (close)

Beginning

CC: ex.2.5, p.20

We are writing in connection with... We are writing to enquire about ... Thank you for your letter of February 20 concerning Further to our telephone discussion , we would like to inform you that ... With reference to your enquiry about

Ending

CC:ex. 2.7, p.21

I look forward to receiving your reply. I look forward to hearing fom you soon. We look forward to seeing you soon. Please feel free to contact us if necessary. + CLOSE

BLOCK STYLE
punctuation? no indentation paragraphing and line spacing

PARAGRAPHING EX.

I am writing to complain about a management motivation training course organised by your company that I attended on March 30th of this year. The main reason that I was not satisfied with the course is that the presenter was totally unprofessional. In the first place, he was fifteen minutes late and didnt even apologise. Secondly, he was obviously unprepared and was unable to organise his graphics. On top of everything, he finished half an hour early and didnt take any questions. I had spent a significant amount of money on this course and expected to gain some useful insight and tips on motivating my team. The only thing that I learned was how not to give a presentation. As a minimum, I expect a refund from your company to compensate me for the money and time I have wasted. If this is not forthcoming, I will take the matter up with the Professional Management Seminars Organisation. Source: courtesy of Mr Stephen Hindlaugh

PARAGRAPHING EX.
(CC: ex.a-b, p.32.33)
I am writing to complain about a management motivation training course organised by your company that I attended on March 30th of this year. The main reason that I was not satisfied with the course is that the presenter was totally unprofessional. In the first place, he was fifteen minutes late and didnt even apologise. Secondly, he was obviously unprepared and was unable to organise his graphics. On top of everything, he finished half an hour early and didnt take any questions. I had spent a significant amount of money on this course and expected to gain some useful insight and tips on motivating my team. The only thing that I learned was how not to give a presentation. As a minimum, I expect a refund from your company to compensate me for the money and time I have wasted. If this is not forthcoming, I will take the matter up with the Professional Management Seminars Organisation.

STYLE
formal but natural avoid contracted forms (Im I am) polite, clear, accurate, concise
CC: ex.1.5,1.6, 1.7, p.10-11)

E-MAIL

CC:ex. a-c, p.22-23

expressions: cc, bcc, attach, forward,... attachments: Please find attached the report. (I attach the report.)
Open and close your e-mails Do not write in capital letters Do not send the original message back to the sender (sometimes ok?) Use paragraphs easy to read!

Assessment (in testing)


layout (address, date, salutation, ...) beginning/ending (and close) paragraphing (no indentation)
appropriate language (words, expressions, prepositions, ...) content

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy