Introduction to e-Commerce

Part - I

Introduction to e-Commerce
Content Outline

In this session you will learn about: Meaning of e-Commerce Types of e-Commerce Uses of e-Commerce Advantages of e-Commerce Difference between e-Commerce and e-Business

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Introduction to e-Commerce
Objectives

At the end of this session you will be able to: Explain e-Commerce Differentiate among B2C, B2B, C2C, and G2C electronic commerce Justify uses of e-Commerce from Seller point of view and from Consumer point of view Differentiate between e-Commerce and e-Business

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Introduction to e-Commerce
Do you know??
e-Commerce and its underlying technology have been around for about 40 years The Boston Computer Exchange was the first known examples of e-Commerce (1982) In 2009 Americans spent $155.2 billion dollars in Online transactions US e-Commerce and Online Retail sales projected to reach $197 billion in 2011, an increase of 12 percent over 2010
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Introduction to e-Commerce
Do you know??

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Meaning of e-Commerce

Introduction to e-Commerce
Meaning of e-Commerce

Click on the image to view a video on e-Commerce

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Introduction to e-Commerce
Meaning of e-Commerce
Some of the definitions of e-Commerce often heard and found in publications and the media are: Electronic Commerce (EC) is where business transactions take place via telecommunications networks, especially the Internet. Electronic Commerce describes the buying and selling of products, services, and information via computer networks including the Internet.

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Introduction to e-Commerce
Meaning of e-Commerce
Some of the definitions of e-Commerce often heard and found in publications and the media are: Electronic Commerce (e-Commerce) is the process of buying, selling, or exchanging products, services, and information via computer networks

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Introduction to e-Commerce
Meaning of e-Commerce

Electronic Commerce (e-Commerce) is the process of buying, selling, or exchanging products, services, and information via computer networks
Other terms used for e-Commerce Online Retail Selling e-tailing Virtual Stores Cyber Store
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Introduction to e-Commerce
Meaning of e-Commerce

Covers a range of different types of businesses,

Consumer retail
Auction

Business

Music/Videos

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Introduction to e-Commerce
Meaning of e-Commerce

Examples:
Selling physical goods using websites e.g.- cards, magazines, shoes, electronic items Reserving a hotel room over the internet Buying a railway ticket over the internet Withdrawing funds from an Automatic Teller Machine (ATM)

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Introduction to e-Commerce
How e-Commerce works?

Have you ever purchased something online?

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Introduction to e-Commerce
Place it in the correct order!

Objective: List steps of online shopping in the correct sequence

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Introduction to e-Commerce
Place it in the correct order!
View list of products Billing info Check options, size, etc. Give shipping address Make a temporary list of item to be purchased
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View pictures to check how it looks Process Payment Check shipping cost Check prices

Record order

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Introduction to e-Commerce
Place it in the correct order!

View list of products

Billing info Make a temporary list of item to be purchased Check shipping cost Give shipping address Record order

View pictures to check how it looks

Process payment
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Introduction to e-Commerce
Place it in the correct order!

View list of products Check options, size, colour etc. Make a temporary list of item to be purchased

Billing info Check shipping cost Give shipping address Record order Process payment

View pictures to check how it looks

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Introduction to e-Commerce
Place it in the correct order!

View list of products Check options, size, colour etc. Check prices Make a temporary list of item to be purchased

Billing info Check shipping cost Give shipping address Record order Process payment
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View pictures to check how it looks

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Introduction to e-Commerce
How e-Commerce works?
a

Catalogue
Customer
b

Catalogue List of Products Descriptions Prices Options, size, etc. Pictures Shopping Cart A temporary list of item to be purchased

Shopping Cart
c d

2 3

Checkout
Payment Collection
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Checkout Billing Info Shipping Address Shipping Cost Record Order Process Payment
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Types of e-Commerce

Introduction to e-Commerce
Types of e-Commerce

Business-to-Business (B2B) e-Commerce Business-to-Consumer (B2C) e-Commerce Business-to-Government (B2G) e-Commerce Consumer-to-Consumer (C2C) e-Commerce Mobile Commerce (m-Commerce)

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Introduction to e-Commerce

Types of e-Commerce

e-Commerce between companies About 80% of e-commerce is of this type Examples: - TradeINdia.com - India-Mart.com - Alibaba.com
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Introduction to e-Commerce

Types of e-Commerce

e-Commerce between Companies and Consumers Involves gathering information, purchasing physical goods, etc. The second largest and the earliest form of e-Commerce
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Introduction to e-Commerce

Types of e-Commerce

Examples: - Amazon.com - Sony.com - Dell.com

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Introduction to e-Commerce

Types of e-Commerce

Generally defined as commerce between companies and the public sector Refers to the use of the internet for public procurement, licensing procedures, and other governmentrelated operations.
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Introduction to e-Commerce

Types of e-Commerce

Examples: - e-Procurement Services - www.Gcn.com - www.signalmag.com

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Introduction to e-Commerce

Types of e-Commerce

Refers to commerce between two individuals or two consumers

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Introduction to e-Commerce

Types of e-Commerce

One consumer contacts a business in search for a its customer. In short, it is commerce between two consumers. Most of the auction websites like eBay, matrimonial websites like shaadi.com work on this methodology.
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Introduction to e-Commerce

Types of e-Commerce

Examples: - www.eBay.com - www.napster.com

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Introduction to e-Commerce

Types of e-Commerce

Mobile-Commerce is buying and selling of goods and services. Services such as mobile banking, stock trading and booking of airline and railway tickets are common examples. It has become a major source for revenue generation for many organizations today.
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Introduction to e-Commerce

Types of e-Commerce

Applications of m-Commerce - Mobile Ticketing - Information Services - Mobile Banking

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Uses of e-Commerce

Introduction to e-Commerce

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Introduction to e-Commerce
Uses of e-Commerce

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Introduction to e-Commerce
Uses of e-Commerce

Government

Consumer

Gain market share and attract venture capitalists

Gain access to world markets

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Introduction to e-Commerce
Uses of e-Commerce

Entrepreneurs

Consumer

E-Procurement- Trade electronically with all suppliers E-Governance services - Payment of bills, taxes, passport visa etc. Secured online records
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Introduction to e-Commerce
Uses of e-Commerce

Entrepreneurs

Government

Broadened choices

Readily available and accessible information

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Advantages of e-Commerce

Introduction to e-Commerce
Advantages of e-Commerce
Advantages of e-Commerce from seller point of view: Selling 24/7 Reaches the global market Reduces burden of infrastructure

Increases opportunities
Increase the sales Quick Business
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Introduction to e-Commerce
Advantages of e-Commerce
Advantages of e-Commerce from customers point of view: Buying 24/7 Receiving discounts Security of business transactions

Efficient time management

Difference between e-Commerce and e-Business

Introduction to e-Commerce
Compare and Contrast
Objective: Differentiate between e-Commerce and e-Business Time: 10 mins - Group Discussion 5 mins - Discuss in class Type: Group, Paper-pen

Learners Activity: Within the same groups formed earlier, differentiate between e-Commerce and e-Business Write down how are they different Share your points in the class

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Introduction to e-Commerce
Difference Between e-Commerce and e-Business

e-Commerce

e-Business Buying and selling of goods and services, interactions with business partners, customers and vendors Within a firm, involving information systems under the firms control.

Buying and selling of goods and services over the internet

Between and among organizations and individuals

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Introduction to e-Commerce
Difference Between e-Commerce and e-Business

e-Commerce Outward processes that integrates customers, suppliers and external partners together.

e-Business Internal processes such as production, inventory management, product development, risk management, finance. Example: Dell Website, Sony Website

Example: IndiaPlaza, Amazon, Book my Show

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Introduction to e-Commerce
Difference Between e-Commerce and e-Business

Internal Processes

External Processes

With Establishment

Between Establishment

Between Partners in Value Chain

Business to Business

Business to Government

Business to Consumer

e-Business e-Commerce

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Introduction to e-Commerce
Summary

e-Commerce refers to a wide range of online business activities for products and services e-Commerce only covers business transactions such as buying and selling of goods and services over the internet e-Business is broader in scope and e-Commerce is just an aspect or a subset of it. There are different types of e-Commerce
Business-to-Business (B2B) e-Commerce Business-to-Consumer (B2C) e-Commerce Business-to-Government (B2G) e-Commerce Consumer-to-Consumer (C2C) e-Commerce Mobile Commerce (m-Commerce)
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Introduction to e-Commerce

Thank You!!

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