ASIA - RESA Web Basics Training - V1.0

RESA Web 3.1.2.
10
Basics
VERSION
: 1.0
LAST UPDATE : 21.06.2013
UPDATED BY : JONATHAN BANKS
Res and Rev V1
RESA Web what is it and Why?
RESA Web what is it?
Accors new reservation tool
Fully web based
No TARS Fees
Powerful, reliable and user friendly
Used by 600+ agents in Accors call centers Worldwide
Interfaces with the Accor Customer Database
4 x Step Reservation process :

1. Client identification and reservation criteria
2. Rooms and Rate selection
3. Reservation Summary
4. Confirmation
Res and Rev V1
RESA
web
Why RESA Web?

RESA
web
Moving hotels to RESA Web is key to:
ACCORs target of 50 million members Database by the year 2015.
All future evolution for hotels will be based on RESA Web.
NO TARS fee for any Intra bookings made through RESA Web.
From a global point of view:

More bookings we take in RESA Web =
More information we gather about customers =
More we will know about their preferences =
Offering them with a more personalized service. (Customer Profile Card)
More reliable and accurate reports (one reservation channel)
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RESA Web : Performance Generator

RESA
web
More Value
Maximised Revenue
Simplified Inter Hotel bookings
(access to all hotels & all brands
offers)
More Gratitude
Direct identification of: A|Club
cardholders, travel agencies,
corporate accounts, contracted
rates & sales conditions associated.
Access to A|Club points information
Guest history: location and room
type
More Efficient
Management of travel agencies
commissions
New confirmation design sent
automatically by mail or phone
More Reliability
Secured the information

Collect denials
Sales report
Data always up-to-date
More simplicity
More Exhaustive
Facilitating sales
Guarantee to apply pricing policies
and strategies defined by the
Revenue Management
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Multi-rates management
Upsell management
Easy to train (E- Learnings)
A|Club enrolment features
How to Login to RESA Web

1
From a computer connected to the Accor network open Internet Explorer (version 7
or 8) and connect to:
https://resaweb.accor.net
OR
2
From a computer connected to the Accor network open TARS Web portal and click
on the RESA Web link:
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How to Login to RESA Web

Logon with the same TARS Login you use to connect to DATA Web.
Only HxxxW Hotel TARS profiles can connect to RESA Web
(H001W, H002W, H003W, H004W, H005W)
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How to navigate in RESA Web
The navigation tabs offer the following options:

NEW RESERVATION : Used exclusively to lookup the Customer Insight
RETRIEVE A FILE : Used to review any reservation made through TARS
ARRIVAL LIST : Allows to print an arrivals list of all TARS bookings for a specific day
NEWS : Displays news about the Accor Network (Hotel openings, promotions)
USER ADMIN : Used to modify your password
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How to identify a Customer?

To search for a Customer is done from the NEW RESERVATION tab.
Multiple options exist to search for a Customer
By ID Guest : Le Club Accor Hotel or Advantage Plus number
By E-mail address
By First & Last Name / City and Country : this is the longest option to search and
no results will be displayed if over 50 matches are found
Clicking on the magnifying glass
allows to validate, clicking on the Rubbish Bin
allows to delete an entry. The Enter key
also can be used to validate.
Enter the Loyalty Card

Number / E-mail or
Name
Once the guest is identified click on the Card Name to access the Customer Profile.
Guests that are not Le Club AH or Advantage Plus members will have No Card
instead of the card name.
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The Customer Insight Card

Once the Guest is identified click on the Card Name or No Card to open the Customer
Insight Card.
Profile, address
and subscriptions
Loyalty &
Subscription Card
information
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Hotel and Marketing

Preferences
Past and Future

stays at your Hotel
The Customer Insight Card - Details
Profile - Address
and subscriptions
Hotel Preferences
High Floor / Smoking /
Newspaper
Loyalty & Subscription

Card(s) details
Marketing Preferences
Culture / Sport / Favourite
Brands
Past and Future

stays at your Hotel
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Search for an existing Reservation?

To search for an existing reservation is done from the RETRIEVE A FILE tab.
Reservations can be searched by different criteria:
By File Number : This is the TARS confirmation number. It is always formed as
XXX-XXXX such as H4S-069O. The File Number is listed in the TARS
reservation email confirmation.
By Reservation Number : Each TARS reservation can contain up to 7 rooms.
Each room will have a dedicated Reservation Number such as 1309010503 but
all rooms will share one File Number.
The first 6 digits of the Reservation Number indicate the check-in date in YYMMDD format.
The Reservation Number 1309010503 is for a booking arriving 01 September 2013.
Additional Search Options include. All of these Additional Search Options you must
select a period of maximum 14 days based on the Arrival Date or Reservation Date:
By Guest Name
By Cancellation Name
By Client Code : Le Club AH / Advantage Plus card number
By CRO and User : search bookings made by a specific Call Center Agent
By CF Number : confirmation numbers used on GDS
By RL Number : Record Locator used on GDS
By External References : confirmation numbers from OLTAs connected to TARS
such as Expedia or Booking.com
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1. Select a Search
1. Select a Search
Criteria
Criteria
2. Enter the Information
2. Enter the Information
3. Click on Search
3. Click on Search
4. Select a Reservation
4. Select a Reservation
5. Click on Load File or View

5. Click on Load File or View
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Click on the Letter to

Click confirmation
on the Lettertoto
re-send
re-send
to
the confirmation
Hotel
the Hotel
Transfer Method can be:

Transfer
Method can be:
Hotel Interface
Hotel Email
Interface
Hotel
HotelEmail
Email
Guest
Guest Email
Send a TARS
Sendto
a TARS
Confirmation
the Guest
Confirmation to the Guest
Cancel a Reservation
Cancel a Reservation
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How to send a Guest Confirmation?
2. Select Language
2. Select Language
3. Enter the Guest Email
3. Enter the Guest Email
1. Click on Send Confirmation

1. Click on Send Confirmation
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4. Click on Send
4. Click on Send
How to Cancel a Reservation?
1. Click on Cancel
1. Click on Cancel
2.
2. Select
Select aa
Hotel
Hotel or
or
Client
Client
cancellation
cancellation
reason
reason
3. Enter the name of the caller
3. Enter the name of the caller
4. Click on Submit
4. Click on Submit
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If needed Send a
Cancellation Confirmation
or click on Close
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After the Cancellation there

After
the Cancellation
there
are
added
entries against
arethe
added
entries against
Reservation
the Reservation
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The Load File option
Up to 7 Rooms
Up to 7 Rooms
Cancelled
Cancelled
Modified
Modified
Do
Do not
not proceed
proceed to
to make
make any
any amendments
amendments to
to the
the reservation
reservation here.
here.
Always
Always exit
exit using
using the
the Abandon
Abandon option
option at
at the
the bottom
bottom of
of the
the page.
page.
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The Arrival List
1. Enter Arrival Date

1. Enter Arrival Date
2. Click Search
2. Click Search
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Guests arriving on that

Guests
arriving
on that
date
will be
displayed
date will be displayed
The Arrival List - navigation
Following
Page
Last Page
Following
Page of Lines
Number
Last Page
Export
data
to Excel
Number
of Lines
displayed
Filter
data
Export
data
to Excel
displayed
Print data
Filter
data
Print data
Loyalty &
LoyaltyCards
&
Subscription
Subscription Cards
Number of Rooms
Number of Rooms
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News
My news : provides
information within the
scope of the user
All news : provides

general news within the
Accor group
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User Admin
Logout
Logout
RESA Web Version
RESA Web Version
Change your
Change your
Logout
Password
Logout
Password
Confirmation Failure Log :

Confirmation
Failure Log :
shows
errors in transmitting
shows
errors in transmitting
Guest
confirmation
from TARS
Guest confirmation from TARS
Res and Rev V1
Contact
TARS Line
+33 (0)1 61 61 61 71
Tarsline@accor.com
24-hours a day
7-days a week
Res and Rev V1

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RESA Web 3.1.2.

RESA Web what is it and Why?

RESA Web what is it?

Accors new reservation tool

Fully web based

Powerful, reliable and user friendly

Used by 600+ agents in Accors call centers Worldwide

Interfaces with the Accor Customer Database

4 x Step Reservation process :

Res and Rev V1

Why RESA Web?

ACCORs target of 50 million members Database by the year 2015.

All future evolution for hotels will be based on RESA Web.

From a global point of view:

More reliable and accurate reports (one reservation channel)

Res and Rev V1

RESA Web : Performance Generator

Secured the information

Res and Rev V1

How to Login to RESA Web

Res and Rev V1

How to Login to RESA Web

Res and Rev V1

How to navigate in RESA Web

The navigation tabs offer the following options:

Res and Rev V1

How to identify a Customer?

Enter the Loyalty Card

Res and Rev V1

The Customer Insight Card

Res and Rev V1

Hotel and Marketing

Past and Future

The Customer Insight Card - Details

Loyalty & Subscription

Past and Future

Res and Rev V1

Search for an existing Reservation?

Search for an existing Reservation?

5. Click on Load File or View

Res and Rev V1

Search for an existing Reservation?

Click on the Letter to

Transfer Method can be:

Res and Rev V1

How to send a Guest Confirmation?

1. Click on Send Confirmation

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How to Cancel a Reservation?

How to Cancel a Reservation?

Res and Rev V1

How to Cancel a Reservation?

After the Cancellation there

Res and Rev V1

The Load File option

The Arrival List

1. Enter Arrival Date

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Guests arriving on that