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    Skills For Care Presentation Web Version Standard 3

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    pitr134
    The document discusses the duty of care in health and social care. It covers understanding duty of care and how it contributes to safe practice. Key aspects include identifying areas of concern, reporting them, supporting independence while protecting safety, dealing with dilemmas that may arise, and ensuring capacity and best interests are considered. The duty of care also includes properly handling comments, complaints, incidents, errors and near misses. Legislation and policies must be followed for recording and investigating such situations. Managing conflict and challenging behavior is also part of duty of care.

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    Skills For Care Presentation Web Version Standard 3

    Uploaded by

    pitr134
    259 views16 pages
    The document discusses the duty of care in health and social care. It covers understanding duty of care and how it contributes to safe practice. Key aspects include identifying areas of concern, reporting them, supporting independence while protecting safety, dealing with dilemmas that may arise, and ensuring capacity and best interests are considered. The duty of care also includes properly handling comments, complaints, incidents, errors and near misses. Legislation and policies must be followed for recording and investigating such situations. Managing conflict and challenging behavior is also part of duty of care.

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    Skills for care

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    Skills for Care Presentation Web Version Standard 3

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    The document discusses the duty of care in health and social care. It covers understanding duty of care and how it contributes to safe practice. Key aspects include identifying areas of concern, reporting them, supporting independence while protecting safety, dealing with dilemmas that may arise, and ensuring capacity and best interests are considered. The duty of care also includes properly handling comments, complaints, incidents, errors and near misses. Legislation and policies must be followed for recording and investigating such situations. Managing conflict and challenging behavior is also part of duty of care.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    259 views16 pages

    Skills For Care Presentation Web Version Standard 3

    Uploaded by

    pitr134
    The document discusses the duty of care in health and social care. It covers understanding duty of care and how it contributes to safe practice. Key aspects include identifying areas of concern, reporting them, supporting independence while protecting safety, dealing with dilemmas that may arise, and ensuring capacity and best interests are considered. The duty of care also includes properly handling comments, complaints, incidents, errors and near misses. Legislation and policies must be followed for recording and investigating such situations. Managing conflict and challenging behavior is also part of duty of care.

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    You are on page 1of 16
    At a glance
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    The key takeaways are that duty of care involves promoting wellbeing and safety from harm for individuals receiving care or support. Workers must have knowledge and skills to identify concerns, report issues, and support independence while balancing rights and safety.

    A duty of care is the duty to promote wellbeing and keep people safe from harm, abuse and injury. Workers have a duty of care to all those receiving support and must act to identify and address any issues that could impact wellbeing or safety.

    When an incident occurs, workers should record only factual information about what happened, including date, location and people involved. Relevant legislation and the organization's policies should be followed to properly handle and report the incident.

    The CARE CERTIFICATE

    Duty of Care
    Standard
    1

    Learning outcomes
    3.1 Understand how duty of care contributes to
    safe practice
    3.2 Understand the support available for addressing
    dilemmas that may arise about duty of care
    3.3 Deal with Comments and complaints
    3.4 Deal with Incidents, errors and near misses
    3.5 Deal with confrontation and difficult situations.

    Standard
    2

    What is a duty of care?


    You have a duty of care to all
    those receiving care and
    support in your workplace
    A Duty of Care is the duty
    to promote wellbeing and
    make sure that people are
    kept safe from harm, abuse
    and injury

    Wellbeing
    Wellbeing could be defined as the positive way in which a person feels and thinks
    of themselves.
    3

    What do I need to do?


    Workers must have the knowledge and skills to act on their
    duty of care. Workers must be able to:
    Identify areas of concern
    Report concerns in agreed ways
    Your manager will be able to advise you of what to do if you
    are unsure.

    Supporting independence
    Workers must:
    Respect and protect
    individuals rights
    Promote individuals
    independence
    Enable the person to make
    an informed choice.

    Dilemmas
    There may be a conflict
    between protecting a persons
    rights and independence and
    their safety and wellbeing. This
    can lead to dilemmas.
    It may be necessary to
    balance:
    Their right to make choices
    The need to protect
    individuals from harm.

    Mental capacity
    Some individuals may not have the
    ability to:
    Understand their choices
    Make an informed decision
    Understand what could happen
    If decisions have to be made for an
    individual who lacks capacity, the
    decision made must be in their best
    interests.

    Comments and complaints


    The Duty of Care includes a duty to support individuals
    to make comments or complaints about their care.

    Legislation and guidance relating to comments and complaints


    includes:
    The Local Authority Social Services and NHS Complaints
    (England) Regulations 2009
    The NHS Constitution in 2011
    Your organisations agreed ways of working.
    8

    Supporting individuals to
    make a complaint
    Provide a private and quiet space for comments or complaints
    to be made
    Inform the individual of the confidentiality policy
    Listen to the individual, making sure that you do not judge
    Explain the complaints procedure and whom their comments
    or complaints should be forwarded to
    Inform your manager so that they are aware of the situation
    9

    Incidents, errors and near misses


    Mistakes must be dealt with appropriately so that similar
    things do not happen again.
    Mistakes can be:
    Adverse events

    Errors

    Near misses

    Action or lack of action


    that leads to
    unexpected,
    unintended and
    preventable harm

    Not doing something


    as it should have been
    done, for example
    through bad planning
    or being forgetful

    Situations where an
    action could have
    harmed the individual
    but, either by chance
    or purpose, was
    prevented

    Incidents
    Specific negative events. In health and social care serious incidents are
    described as events which need investigation as they caused severe harm or
    damage to either the person receiving care or the organisation.
    10

    Legislation
    When incidents happen, legislation sets
    out how to handle incidents. Relevant
    legislation includes:
    The Health and Safety at Work etc.
    Act 1974
    The Management of Health and Safety
    Regulations 1999
    The Reporting of Injuries, Diseases and
    Dangerous Occurrences Regulations
    2013 (RIDDOR)
    The Control of Substances Hazardous
    to Health Regulations 2002 (COSHH)
    The Provisions and Use of Work
    Equipment Regulations 1998 (PUWER).
    11

    Conflict in the workplace


    Conflict or challenging behaviour
    often happens as a result of distress
    or because needs are not being met.
    Reasons could be:
    Biological
    Social
    Environmental
    Psychological.

    12

    Managing conflict
    Acting on early signs of frustration and aggression can stop
    conflict developing into violence. Always treat the individual
    with respect and dignity. If possible and safe:
    Take them to a quiet place
    Ask questions and listen carefully
    Take their feelings seriously
    Try to agree a way forward.

    13

    Knowledge check
    A meal that has peanuts in it is served to an individual with a
    known peanut allergy. The mistake is spotted and swapped.
    What type of mistake is this?
    Click to reveal answer

    Adverse event
    Near miss
    Error
    Incident
    14

    Knowledge check
    Which of the following most accurately defines what is meant
    by Duty of Care?
    Restricting the rights of the individual
    to make sure that they are safe.
    The duty to put people into care when
    their family is not able to take care
    of them.
    The duty to promote wellbeing and
    keep people safe from harm, abuse
    and injury.
    Stopping people making decisions that
    you disagree with or that may be risky.
    15

    Click to reveal answer

    Knowledge check
    Which of the following statements about recording an
    incident is true?
    Click to reveal answer

    You should record factual information


    and not include opinions or allocate
    blame
    You should record what you think
    happened as well as the date and location
    To maintain confidentiality you should
    not include the names of people involved
    You only need to record an incident if
    the emergency services were called
    16

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