Scribd Logo
Upload

Welcome to Scribd!

  • 467 views

    Effective Listening

    Uploaded by

    Shafira
    Listening is an active process that involves hearing, attending, interpreting, evaluating, remembering, and responding to messages. It has six distinct components and requires focused attention. Effective listening involves understanding both the words and meaning, as well as the feelings of the speaker. Active listening demonstrates understanding through skills like reflecting feelings, probing for more details, self-disclosure, checking perceptions, being quiet, and summarizing. Good listeners find areas of interest, judge content over delivery, avoid arguments, listen for ideas, take flexible notes, work hard at listening, resist distractions, exercise their mind, keep an open mind, and think actively during conversations.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Effective Listening

    Uploaded by

    Shafira
    467 views17 pages
    Listening is an active process that involves hearing, attending, interpreting, evaluating, remembering, and responding to messages. It has six distinct components and requires focused attention. Effective listening involves understanding both the words and meaning, as well as the feelings of the speaker. Active listening demonstrates understanding through skills like reflecting feelings, probing for more details, self-disclosure, checking perceptions, being quiet, and summarizing. Good listeners find areas of interest, judge content over delivery, avoid arguments, listen for ideas, take flexible notes, work hard at listening, resist distractions, exercise their mind, keep an open mind, and think actively during conversations.

    Original Description:

    1

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Listening is an active process that involves hearing, attending, interpreting, evaluating, remembering, and responding to messages. It has six distinct components and requires focused attention. Effective listening involves understanding both the words and meaning, as well as the feelings of the speaker. Active listening demonstrates understanding through skills like reflecting feelings, probing for more details, self-disclosure, checking perceptions, being quiet, and summarizing. Good listeners find areas of interest, judge content over delivery, avoid arguments, listen for ideas, take flexible notes, work hard at listening, resist distractions, exercise their mind, keep an open mind, and think actively during conversations.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    467 views17 pages

    Effective Listening

    Uploaded by

    Shafira
    Listening is an active process that involves hearing, attending, interpreting, evaluating, remembering, and responding to messages. It has six distinct components and requires focused attention. Effective listening involves understanding both the words and meaning, as well as the feelings of the speaker. Active listening demonstrates understanding through skills like reflecting feelings, probing for more details, self-disclosure, checking perceptions, being quiet, and summarizing. Good listeners find areas of interest, judge content over delivery, avoid arguments, listen for ideas, take flexible notes, work hard at listening, resist distractions, exercise their mind, keep an open mind, and think actively during conversations.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 17

    EFFECTIVE LISTENING

    SRI SUNDARI

    WHAT IS LISTENING?

    Absorption of the meanings of words and


    sentences by brain.
    An active process receive, construct &respond
    (Emmert, 1994)
    A trained skill.
    Hearing with purpose

    Listening is composed of six distinct components


    Hearing: The physiological process of receiving sound and/or other
    stimuli.
    Attending: The conscious and unconscious process of focusing attention
    on external stimuli.
    Interpreting: The process of decoding the symbols or behavior attended
    to.
    Evaluating: The process of deciding the value of the information to
    the receiver.
    Remembering: The process of placing the appropriate information into
    short-term or long-term storage.
    Responding: The process of giving feedback to the source and/or other
    receivers.

    EFFECTIVE AND ACTIVE


    LISTENING
    Effective listening is listening to the words
    of the speaker and the meaning of the
    words
    Active listening is a process in which the
    listener takes active responsibility to
    understand the content and feeling of what
    is being said and then checks with the
    speaker to see if he/she heard what the
    speaker intended to communicate

    ELEMENTS OF EFFECTIVE

    Content

    Feelings

    Process

    Clarification

    & ACTIVE LISTENING

    ACTIVE LISTENING SKILLS


    Check attitude and atmosphere
    Keep the channel open and avoid short
    circuits
    Listening requires response from the
    listener
    Keep the door open

    SKILLS FOR ACTIVE LISTENING

    SKILLS FOR ACTIVE LISTENING

    SKILLS FOR ACTIVE LISTENING


    REFLECTING
    FEELINGS

    Explanation:
    Reflecting feelings
    that have been
    heard or perceived
    through cues.

    Examples:
    Youre feeling ___.
    It makes you
    (feeling) that . . .

    SKILLS FOR ACTIVE LISTENING


    PROBING

    Examples:
    What happened
    after that?

    Explanation:

    Who was there?

    Questioning in a
    supportive way.
    Ask for more info or
    clarification

    What did they do?

    Open-ended

    How did that work?

    SKILLS FOR ACTIVE LISTENING


    SELF DISCLOSURE

    Examples:
    I had a similar
    experience . . .

    Explanation:
    Sharing relevant
    personal
    information

    Ive been through


    something like
    that . . .
    That happened to
    me once too . . .

    SKILLS FOR ACTIVE LISTENING


    CHECKING
    PERCEPTIONS

    Explanation:
    Finding out if
    interpretations are
    accurate.

    Examples:
    It seems to me like
    youre pretty ____.
    So, you were taking
    some risks when
    you . . .

    SKILLS FOR ACTIVE LISTENING


    BEING QUIET

    Examples:
    Count to yourself.

    Explanation:
    Giving the other
    time to think as well
    as to talk

    SKILLS FOR ACTIVE LISTENING


    SUMMARIZING

    Explanation:
    Bringing together in
    some way
    experiences and
    feelings.

    Examples:
    You told off the
    teacher and now
    youre scared . . .
    Youre feeling on
    top of the world
    because you got an
    A!

    METHODS TO TEST UNDERSTANDING


    Parroting
    Paraphrasing
    Clarifying

    TEN KEYS FOR EFFECTIVE LISTENING (LYMAN STEIL)


    Find areas of interest.
    The Poor Listener: Tunes out dry topics.
    The Good Listener: Seizes opportunities: "What's in it for
    me?"
    Judge content, not delivery.
    The Poor Listener: Tunes out if delivery is poor.
    The Good Listener: Judges content, skips over delivery
    errors.
    Hold your fire.
    The Poor Listener: Tends to enter into argument.
    The Good Listener: Doesn't judge until comprehension is
    complete.
    Listen for ideas.
    The Poor Listener: Listens for facts.
    The Good Listener: Listens for central theme.
    Be a flexible note taker.
    The Poor Listener: Is busy with form, misses content.
    The Good Listener: Adjusts to topic and organizational
    pattern.

    Work at listening.

    The Poor Listener: Shows no energy output, fakes attention


    The Good Listener: Works hard; exhibits alertness.

    Resist distractions.

    The Poor Listener: Is distracted easily.


    The Good Listener: Fights or avoids distractions; tolerates bad
    habits in others; knows how to
    concentrate.

    Exercise your mind.

    The Poor Listener: Resists difficult material; seeks light,


    recreational material.
    The Good Listener: Uses heavier material as exercise for the
    mind.

    Keep your mind open.

    The Poor Listener: Reacts to emotional words.


    The Good Listener: Interprets emotional words; does not get
    hung up on them.

    Thought is faster than speech; use it.

    The Poor Listener: Tends to daydream with slow speakers.


    The Good Listener: Challenges, anticipates, mentally
    summarizes, weights the evidence, listens
    between the lines to tone and voice.

    You might also like

    pFad - Phonifier reborn

    Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

    Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


    Alternative Proxies:

    Alternative Proxy

    pFad Proxy

    pFad v3 Proxy

    pFad v4 Proxy