Scribd Logo
Upload

Welcome to Scribd!

  • 39 views

    Pressy New Lecture

    Uploaded by

    Paris Shahriari
    The document proposes developing a multilingual chatbot for Kleenheat to automate customer acquisition and assist with queries, which will provide benefits like serving customers 24/7 and reducing the need for customer service representatives. It recommends using IBM Watson on Bluemix with Twilio to integrate the chatbot on websites and social platforms. A demo chatbot is presented to illustrate the proposed solution for processing customer orders for natural gas and LPG cylinders.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Pressy New Lecture

    Uploaded by

    Paris Shahriari
    39 views6 pages
    The document proposes developing a multilingual chatbot for Kleenheat to automate customer acquisition and assist with queries, which will provide benefits like serving customers 24/7 and reducing the need for customer service representatives. It recommends using IBM Watson on Bluemix with Twilio to integrate the chatbot on websites and social platforms. A demo chatbot is presented to illustrate the proposed solution for processing customer orders for natural gas and LPG cylinders.

    Original Description:

    new pres

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document proposes developing a multilingual chatbot for Kleenheat to automate customer acquisition and assist with queries, which will provide benefits like serving customers 24/7 and reducing the need for customer service representatives. It recommends using IBM Watson on Bluemix with Twilio to integrate the chatbot on websites and social platforms. A demo chatbot is presented to illustrate the proposed solution for processing customer orders for natural gas and LPG cylinders.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    39 views6 pages

    Pressy New Lecture

    Uploaded by

    Paris Shahriari
    The document proposes developing a multilingual chatbot for Kleenheat to automate customer acquisition and assist with queries, which will provide benefits like serving customers 24/7 and reducing the need for customer service representatives. It recommends using IBM Watson on Bluemix with Twilio to integrate the chatbot on websites and social platforms. A demo chatbot is presented to illustrate the proposed solution for processing customer orders for natural gas and LPG cylinders.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 6

    Chatbot

    by

    Members: Daniel Kearsley, Kaito Kamiyama, Lenny Tang, Mike


    Camara, Paris Shahriari, Rafael DaCosta, Yifeng Xu
    RPA and Its Advantages
    Repetitive & Rule-based processes
    RPA Competitive advantage, increased efficiency & effectiveness

    Kleenheats plan for process automation

    Theobjectivesare:
    A chatbot on their website and other social platforms to:
    Automating the customer acquisition process
    Assist customers with their general queries
    Be Multilingual

    Providesbenefitssuchas:
    Serve customers 24/7
    Provides another channel to acquisition (increase sales)
    Reduces need for customer service representatives
    Proposed Solution
    Watson: developed by IBM to apply advanced
    natural language processing.

    Bluemix: IBMs newest cloud offering that delivers


    enterprise level features and gives access to a wider
    range of cognitive technologies.

    Twilio: communication platform that facilitates the


    integration of our chatbot on different social
    platforms. (Text message)
    System Process Interactions
    Demo:
    Imonit!!

    https://food-coach.mybluemix.net/
    Conclusion

    We will be developing a chatbot to process customers ordering Natural


    gas and LPG Cylinders

    The technology which will be used are: IBM Watson, Bluemix and
    Twilio

    Implementing more features will depend on budget allocated

    You might also like

    pFad - Phonifier reborn

    Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

    Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


    Alternative Proxies:

    Alternative Proxy

    pFad Proxy

    pFad v3 Proxy

    pFad v4 Proxy