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    Business / IT Strategies For Development: This Part By: Mohamed Ahmed Gomaa. ID: 20153445

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    This document summarizes the key topics in Chapter 11 on business and IT strategies for development. It discusses implementation, implementing information technology, the impact and scope of IT implementation, challenges of developing intranet portals and ERP systems, end user resistance and how to address it, and obstacles to knowledge management systems. The biggest challenge reported by companies is end user resistance to knowledge sharing.

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    Business / IT Strategies For Development: This Part By: Mohamed Ahmed Gomaa. ID: 20153445

    Uploaded by

    Hasim
    32 views8 pages
    This document summarizes the key topics in Chapter 11 on business and IT strategies for development. It discusses implementation, implementing information technology, the impact and scope of IT implementation, challenges of developing intranet portals and ERP systems, end user resistance and how to address it, and obstacles to knowledge management systems. The biggest challenge reported by companies is end user resistance to knowledge sharing.

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    This document summarizes the key topics in Chapter 11 on business and IT strategies for development. It discusses implementation, implementing information technology, the impact and scope of IT implementation, challenges of developing intranet portals and ERP systems, end user resistance and how to address it, and obstacles to knowledge management systems. The biggest challenge reported by companies is end user resistance to knowledge sharing.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    32 views8 pages

    Business / IT Strategies For Development: This Part By: Mohamed Ahmed Gomaa. ID: 20153445

    Uploaded by

    Hasim
    This document summarizes the key topics in Chapter 11 on business and IT strategies for development. It discusses implementation, implementing information technology, the impact and scope of IT implementation, challenges of developing intranet portals and ERP systems, end user resistance and how to address it, and obstacles to knowledge management systems. The biggest challenge reported by companies is end user resistance to knowledge sharing.

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    You are on page 1of 8

    Chapter 11

    Business / IT Strategies for Development


    This part by : Mohamed Ahmed Gomaa.
    ID: 20153445.
    CONTENTS:
    1- Implementation.
    2- Implementing Information Technology.
    3-Impact and Scope of Implementing IT.
    4- challenges of developing and implementing intranet enterprise portals
    and enterprise resource planning systems .
    5-End User Resistance and Involvement.
    6-Keys to Solving End User Resistance.
    7-Obstacles to KM Systems.
    Implementation
     Many companies plan changes very well , yet Few manage to convert a plan into action.
     This is true even if senior management consistently identifies e-business as an
    area of great opportunity and one in which the company needs stronger capabilities.
     Implementation is just doing what you planned do and can be thought of as a process that is being
    applied affect on outcome.
     You can view implementation as a process that carries out the plans for changes in business IT
    strategies and applications that were developed in the planning process.
    Implementing Information Technology
     Many businesses have undergone multiple major reorganization since the early 1980s .
     Business process reengineering
     Installation and upgrades of an ERP system
     Upgrading legacy systems to be Y2K compliant
     Creating shared service center
     Sales force automation
     Contract manufacturing
     The introduction of euro currency
     Implementation of new e business strategies and applications is only the latest catalyst
    for major organizational changes enabled by information technology.
    Impact and Scope of Implementing IT
    The impact and the levels and scope of business change introduced by
    implementations of information technology.
    The 10 greatest challenges of developing and implementing intranet enterprise
    portals and enterprise resource planning systems reported by 100 companies.
    End User Resistance and Involvement

     Any way of doing things generates some resistance from the


    people affected For example, the implementation of new work support
    technologies can generate employees' fear and resistance to change.
     CRM projects have a history of failure
     Up to 75 percent of CRM projects fail to
    meet their objectives
     This is often due to sales force automation problems and unaddressed
    cultural issues
     Sales staffs are often resistant to, or fearful
    of, using CRM systems
    Keys to Solving End User Resistance

     Keys to solving end user resistance problems


    1. Education and training
    2. End-user involvement in organizational
    changes and system development
    3. Requiring involvement and commitment of
    top management and all stakeholders
     Systems that inconvenience or frustrate users cannot be effective, no matter how
    technically elegant or efficient
    Obstacles to KM Systems
    Obstacles to knowledge management systems
    Note that end-user resistance to knowledge sharing is the biggest obstacle.

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