"Xerox and Fuji Xerox" - Case Study
"Xerox and Fuji Xerox" - Case Study
"Xerox and Fuji Xerox" - Case Study
Study
What role did FX play in Xerox's
global strategy?
• R&D partnership.
• TQC initiator.
• A manufacturing and marketing unit for the Asian market.
• Transfer of production facilities to Fuji Xerox.
• Competitor watchdog.
• "It's small, but it's a Xerox".
Change in role after 1990
• Established Xerox International Partners to sell low-end printers in
North America and Europe.
• R&D partner for Xerox Corporation.
• Expansion of Fuji Xerox to Asia-Pacific market.
• Acquired China/Hong Kong Operations from Xerox Corporation
in 2000.
• 75% share held by Fuji Photo and 25% share by Xerox.
Performance measures
• Low end copiers – FX was the source to Xerox and Rank Xerox
• Fx grew at a faster rate than Xerox
• Net earnings of Xerox grew from 5% to 22% ( 1981 -1988)
• Sales contribution by FX – Grew from $32 million to $620 million (1980 – 1988)
• 10 Series developed by FX helped Xerox win back market share
• The leadership through Quality program enabled in achieving goals
Increased Market research and competitive benchmarking
JIT manufacturing to decrease cost
Faster product development
Development of state of art technology
A devotion to quality in all areas
Key Success Factors in the alliance
• The trust built up between the companies.