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M. Ammar Masood (I170002) Saad Yasir (I170836)

The document discusses key aspects of good governance and operations management for an organization. It emphasizes establishing trust in leadership, engaging employees, continuously improving processes, and ensuring quality customer service. Regular monitoring and analysis of performance is important, as is open communication between workers and management. The goal is to empower employees and provide high quality products and services to customers.

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Bilal Ali
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38 views

M. Ammar Masood (I170002) Saad Yasir (I170836)

The document discusses key aspects of good governance and operations management for an organization. It emphasizes establishing trust in leadership, engaging employees, continuously improving processes, and ensuring quality customer service. Regular monitoring and analysis of performance is important, as is open communication between workers and management. The goal is to empower employees and provide high quality products and services to customers.

Uploaded by

Bilal Ali
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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by

M. Ammar Masood(i170002)
Saad Yasir(i170836)
 Good governance
 Trust in leadership
 Employees Engagement
 Strong Supplier and Customer Relationship
 Utilization of Resources
 Balanced System of Measurement
 Continuous Improvement
 Financial Results
 Policies and procedure
 Short/long term goals
 Initiative enhancement
 Open and transparent environment
 Town Hall
 Work and fun gatherings
 Learning activities and sessions
 Telenor Digital Festival
 Subsidiary of Telenor Parent Company
 Specially trained customer handling
 Design and document key processes
 Monitor and control processes
 Corrective actions
 Prevent recurrence of problems
 Analyze processes on a regular basis
 Use external data to compare performance
 communications between workers and
management.
 the ideas for change should come from the
workers
 Complaints by the Customers
 Human Resources
◦ Experienced Employees
◦ Performance Management
◦ Interaction with Employees
 Physical Resources
◦ Tangible items
◦ Evaluation per day/week
◦ Raw Materials
 Level of service/product quality:
◦ service errors
◦ conformance to product specifications
◦ product defects
◦ customer satisfaction
 Performance of products and services
◦ sales
◦ refunds
◦ warranty claims
◦ repairs
◦ replacements
 Global Share Company
 No Services to External Customers
 Give the power to your people.
 Good Governance
 Quality Services
 Customer Satisfaction

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