Operation Management Haizer Capacity

Learning Objectives
When you complete this supplement

you should be able to:
S7.5 Determine the expected monetary
value of a capacity decision
S7.6 Compute net present value
Copyright © 2017 Pearson Education, Inc. S7 - 1

Capacity
► The throughput, or the number of units
a facility can hold, receive, store, or
produce in a period of time
► Determines
fixed costs
► Determines if
demand will
be satisfied
► Three time horizons
Planning Over a Time Horizon
Figure S7.1
Options for Adjusting Capacity
Time Horizon
Long-range Design new production processes
planning Add (or sell existing)
long-lead-time equipment
*
Acquire or sell facilities
Acquire competitors
Intermediate-
range Subcontract Build or use inventory
planning Add or sell equipment More or improved training
(aggregate Add or reduce shifts Add or reduce personnel
planning)
Schedule jobs
Short-range
planning
(scheduling)
* Schedule personnel
Allocate machinery
Modify capacity Use capacity

* Difficult to adjust capacity as limited options exist
Design and Effective Capacity
► Design capacity is the maximum
theoretical output of a system
► Normally expressed as a rate
► Effective capacity is the capacity a firm
expects to achieve given current
operating constraints
► Often lower than design capacity

TABLE S7.1 Capacity Measurements
MEASURE DEFINITION EXAMPLE
Design capacity Ideal conditions exist Machines at Frito-Lay are designed to
during the time that produce 1,000 bags of chips/hr., and the plant
the system is operates 16 hrs./day.
available Design Capacity = 1,000 bags/hr. × 16 hrs.
= 16,000 bags/day

Effective capacity Design capacity Frito-Lay loses 3 hours of output per day
minus lost output (= 0.5 hrs./day on preventive maintenance,
because of planned 1 hr./day on employee breaks, and 1.5
resource hrs./day setting up machines for different
unavailability (e.g., products).
preventive Effective Capacity = 16,000 bags/day
maintenance, – (1,000 bags/hr.)
machine (3 hrs./day)
setups/changeovers, = 16,000 bags/day
changes in product – 3,000 bags/day
mix, scheduled = 13,000 bags/day
breaks)

Actual output Effective capacity On average, machines at Frito-Lay are not
minus lost output running 1 hr./day due to late parts and
during unplanned machine breakdowns.
resource idleness Actual Output = 13,000 bags/day
(e.g., absenteeism, – (1,000 bags/hr.)
machine breakdowns, (1 hr./day)
unavailable parts, = 13,000 bags/day
quality problems) – 1,000 bags/day
= 12,000 bags/day

Utilization and Efficiency
Utilization is the percent of design
capacity actually achieved
Utilization = Actual output/Design capacity
Efficiency is the percent of effective

capacity actually achieved
Efficiency = Actual output/Effective capacity

9
▶ Pengukuran kapasitas :
(1). Utilitas : % kapasitas desain yang
sesunguhnya telah dicapai.
Output
Utilitas  (%)
Kapasitas desain
(2). Efisiensi : % kapasitas efektif yang

sesungguhnya telah dicapai
Output
Efisiensi  (%)
Kapasitas Efektif

Design
Bakery Example Capacity
Actual production last week = 148,000 rolls
Effective capacity = 175,000 rolls
Design capacity = 1,200 rolls per hour
Bakery operates 7 days/week, 3 - 8 hour shifts
Design capacity = (7 x 3 x 8) x (1,200) = 201,600 rolls

Bakery Example Utilization

Utilization = 148,000/201,600 = 73.4%

Bakery Example Efficiency

Utilization = 148,000/201,600 = 73.4%
Efficiency = 148,000/175,000 = 84.6%

Design
Design capacity = 201,600 rolls per line
Efficiency = 84.6%
Expected output of new line = 130,000 rolls
Design capacity = 201,600 x 2 = 403,200 rolls

Effective
Efficiency = 84.6%

Effective capacity = 175,000 x 2 = 350,000 rolls

Actual
Bakery Example Output
Efficiency = 84.6%

Actual output = 148,000 + 130,000 = 278,000 rolls

Utilization
Bakery Example Efficiency
Efficiency = 84.6%

Actual output = 148,000 + 130,000 = 278,000 rolls
Utilization = 278,000/403,200 = 68.95%
Efficiency = 278,000/350,000 = 79.43%

Capacity and Strategy
► Capacity decisions impact all 10

decisions of operations management
as well as other functional areas of
the organization
► Capacity decisions must be integrated
into the organization’s mission and
strategy

1. Perancangan produk dan jasa
Perancangan barang dan jasa menetapkan sebagian besar proses
transformasi yang akan dilakukan. Keputusan biaya, kualitas dan
sumberdaya manusia bergantung pada keputusan perancangan.
2. Pengelolaan kualitas
Ekspektasi pelanggan terhadap kualitas harus ditetapkan, peraturan
dan prosedur dibakukan untuk mengidentifikasi serta mencapai standar
kualitas tersebut.
3. Perancangan proses dan kapasitas

Keputusan proses yang diambil membuat manajemen mengambil
komitmen dalam hal teknologi, kualitas, penggunaan sumber daya
manusia dan pemeliharaan yang spesifik. Komitmen pengeluaran dan
modal ini akan menentukan struktur biaya dasar suatu perusahaan.
4. Strategi lokasi
Keputusan lokasi organisasi manufaktur dan jasa menentukan
kesuksesan perusahaan.

5. Strategi tata letak
Aliran bahan baku, kapasitas yang dibutuhkan, tingkat karyawan,
keputusan teknologi dan kebutuhan persediaan mempengaruhi tata
letak.
6. Sumber daya manusia dan rancangan pekerjaan
Manusia merupakan bagian yang integral dan mahal dari keseluruhan
rancang sistem. Karenanya, kualitas lingkungan kerja diberikan, bakat
dan keahlian yang dibutuhan, dan upah yang harus ditentukan dengan
jelas.
7. Manajemen rantai pasokan (supply chain management)
Keputusan ini menjelaskan apa yang harus dibuat dan apa yang harus
dibeli.
8. Persediaan, perencanaan, kebutuhan bahan baku, dan JIT (just
in time)
Keputusan persediaan dapat dioptimalkan hanya jika kepuasan
pelanggan, pemasok, perencanaan produksi dan sumberdaya manusia
dipertimbangkan.
9. Penjadwalan jangka menengah dan jangka pendek
Jadwal produksi yang dapat dikerjakan dan efisien harus
dikembangkan.
10. Perawatan (maintenance)
Keputusan harus dibuat pada tingkat kehandalan dan stabilitas yang
Copyright diinginkan.
© 2017 Pearson Education, Inc. S7 - 19
Capacity Considerations
1. Forecast demand accurately

2. Match technology increments and
sales volume
3. Find the optimum operating size
(volume)
4. Build for change

Economies and Diseconomies of
Scale
Figure S7.2
(sales per square foot)
Average unit cost
1,300 sq ft 8,000 sq ft
store 2,600 sq ft store
store
Economies Diseconomies
of scale of scale
1,300 2,600 8,000
Number of square feet in store
Managing Demand/mengelola
permintaan
► Demand exceeds capacity
► Curtail demand by raising prices, scheduling
longer lead times
► Long-term solution is to increase capacity
► Capacity exceeds demand
► Stimulate market
► Product changes
► Adjusting to seasonal demands
► Produce products with complementary
demand patterns
Complementary Demand
Figure S7.3
Patterns
Combining the
two demand
patterns reduces
the variation
4,000 –
Sales in units
Snowmobile
3,000 – motor sales
2,000 –
1,000 – Jet ski

engine
sales
JFMAMJJASONDJFMAMJJASONDJ
Time (months)

Tactics for Matching Capacity
to Demand
1. Making staffing changes
2. Adjusting equipment
► Purchasing additional machinery
► Selling or leasing out existing equipment
3. Improving processes to increase throughput
4. Redesigning products to facilitate more throughput
5. Adding process flexibility to meet changing product
preferences
6. Closing facilities

Service-Sector Demand
and Capacity Management
► Demand management
► Appointment, reservations, FCFS rule
► Capacity
management
► Full time,
temporary,
part-time
staff

Bottleneck Analysis and the
Theory of Constraints
► Each work area can have its own unique
capacity
► Capacity analysis determines the
throughput capacity of workstations in a
system
► A bottleneck is a limiting factor or constraint
► A bottleneck has the lowest effective capacity in a
system
► The time to produce a unit or a specified
batch size is the process time
Bottleneck Analysis and the
► The bottleneck time is the time of the
slowest workstation (the one that takes
the longest) in a production system
► The throughput time is the time it takes
a unit to go through production from start
to end, with no waiting Figure S7.4
A B C
2 min/unit 4 min/unit 3 min/unit

Capacity Analysis
► Two identical sandwich lines
► Lines have two workers and three operations
► All completed sandwiches are wrapped
First assembly line
Bread Fill Toaster

15 sec/sandwich 20 sec/sandwich 40 sec/sandwich
Wrap/
Order
Deliver
30 sec/sandwich
Bread Fill Toaster 37.5 sec/sandwich
15 sec/sandwich 20 sec/sandwich 40 sec/sandwich
Second assembly line

Capacity Bread
15 sec
Fill
20 sec
Toaster
40 sec
Order Wrap
Analysis 30 sec
Bread
15 sec
Fill
20 sec
Toaster
40 sec
37.5 sec
► The two lines are identical, so parallel

processing can occur
► At 40 seconds, the toaster has the longest
processing time and is the bottleneck for
each line
► At 40 seconds for two sandwiches, the
bottleneck time of the combined lines = 20
seconds
► At 37.5 seconds, wrapping and delivery is
the bottleneck for the entire operation
Capacity Bread
15 sec
Fill
20 sec
Toaster
40 sec
Order Wrap
Analysis 30 sec
Bread
15 sec
Fill
20 sec
Toaster
40 sec
37.5 sec
► Capacity per hour is 3,600 seconds/37.5

seconds/sandwich = 96 sandwiches per
hour
► Throughput time is 30 + 15 + 20 + 40 + 37.5
= 142.5 seconds

Capacity Analysis
► Standard process for cleaning teeth
► Cleaning and examining X-rays can happen
simultaneously
Hygienist
cleaning
Takes Develops 24 min/unit Check

Check in Dentist
X-ray X-ray out
2 min/unit 2 min/unit 4 min/unit X-ray 8 min/unit 6 min/unit

exam
5 min/unit

Capacity Check
in
Takes
X-ray
Develops
X-ray
Hygienist
cleaning
24 min/unit
Dentist
Check
out
Analysis 2 min/unit 2 min/unit 4 min/unit X-ray

exam
5 min/unit
8 min/unit 6 min/unit
► All possible paths must be compared

► Bottleneck is the hygienist at 24 minutes
► Hourly capacity is 60/24 = 2.5 patients
► X-ray exam path is 2 + 2 + 4 + 5 + 8 + 6 = 27
minutes
► Cleaning path is 2 + 2 + 4 + 24 + 8 + 6 = 46
minutes
► Longest path involves the hygienist cleaning
the teeth, patient should complete in 46
minutes
► Five-step process for recognizing and
managing limitations
Step 1: Identify the constraints
Step 2: Develop a plan for overcoming the constraints
Step 3: Focus resources on accomplishing Step 2
Step 4: Reduce the effects of constraints by offloading
work or expanding capability
Step 5: Once overcome, go back to Step 1 and find
new constraints

Bottleneck Management
1. Release work orders to the system at the
pace of set by the bottleneck’s capacity
► Drum, Buffer, Rope
2. Lost time at the bottleneck represents lost
capacity for the whole system
3. Increasing the capacity of a nonbottleneck
station is a mirage
4. Increasing the capacity of a bottleneck
increases the capacity of the whole system

Break-Even Analysis
► Technique for evaluating process and

equipment alternatives
► Objective is to find the point in dollars
and units at which cost equals
revenue
► Requires estimation of fixed costs,
variable costs, and revenue

Break-Even Analysis
► Fixed costs are costs that continue even
if no units are produced
► Depreciation, taxes, debt, mortgage
payments
► Variable costs are costs that vary with
the volume of units produced
► Labor, materials, portion of utilities
► Contribution is the difference between
selling price and variable cost

Break-Even Analysis
► Revenue function begins at the origin
and proceeds upward to the right,
increasing by the selling price of each
unit
► Where the revenue function crosses
the total cost line is the break-even
point

Break-Even Analysis
–
Total revenue line
900 –
800 –
Break-even point Total cost line
700 – Total cost = Total revenue
Cost in dollars
600 –
500 –
Variable cost
400 –
300 –
200 –
100 – Fixed cost

| | | | | | | | | | | |
0 100 200 300 400 500 600 700 800 900 1000 1100
Figure S7.5
Volume (units per period)
Break-Even Analysis
Assumptions
► Costs and revenue are linear
functions
► Generally not the case in the real
world
► We actually know these costs
► Very difficult to verify
► Time value of money is often
ignored
Break-Even Analysis
BEPx = break-even point x = number of units
in units produced
BEP$ = break-even point TR = total revenue = Px
in dollars F = fixed costs
P = price per unit V = variable cost per unit
(after all TC = total costs = F + Vx
discounts)
Break-even point occurs when
TR = TC F
or BEPx =
P–V
Px = F + Vx

Break-Even Analysis
BEPx = break-even point x = number of units
in units produced
BEP$ = break-even point TR = total revenue = Px
in dollars F = fixed costs
P = price per unit V = variable cost per unit
(after all TC = total costs = F + Vx
discounts)
F Profit = TR - TC
BEP$ = BEPx P = P
P–V = Px – (F + Vx)
F = Px – F – Vx
= (P – V)/P
= (P - V)x – F
F
=
1 – V/P
Break-Even Example
Fixed costs = $10,000 Material = $.75/unit
Direct labor = $1.50/unit Selling price = $4.00 per unit
F $10,000
BEP$ = =
1 – (V/P) 1 – [(1.50 + .75)/(4.00)]
$10,000
= = $22,857.14
.4375

Break-Even Example
Fixed costs = $10,000 Material = $.75/unit
Direct labor = $1.50/unit Selling price = $4.00 per unit
F $10,000
BEP$ = =
1 – (V/P) 1 – [(1.50 + .75)/(4.00)]
$10,000
= = $22,857.14
.4375
F $10,000
BEPx = = = 5,714
P–V 4.00 – (1.50 + .75)

Break-Even Example
50,000 –
Revenue
40,000 –
Break-even
point Total
30,000 –
Dollars
costs
20,000 –
Fixed costs
10,000 –
| | | | | |
0 2,000 4,000 6,000 8,000 10,000
Units

Break-Even Example
Multiproduct Case
Break-even F
point in dollars =
éæ V ö ù
(BEP$) åêêç1- Pi ÷ ´ Wi úú ( )
ëè i ø û
where V = variable cost per unit

P = price per unit
F = fixed costs
W = percent each product is of total dollar sales
expressed as a decimal
i = each product
Multiproduct Example
Fixed costs = $3,000 per month
ANNUAL FORECASTED
ITEM SALES UNITS PRICE COST
Sandwich 9,000 $5.00 $3.00
Drink 9,000 1.50 .50
Baked potato 7,000 2.00 1.00
1 2 3 4 5 6 7 8 9
ANNUAL ANNUAL WEIGHTED
FORECASTED SELLING VARIABLE FORECASTED % OF SALES CONTRIBUTION
ITEM (i) SALES UNITS PRICE (Pi) COST (Vi) (Vi/Pi) 1 - (Vi/Pi) SALES $ (Wi) (COL 6 X COL 8)
Sandwich 9,000 $5.00 $3.00 .60 .40 $45,000 .621 .248
Drinks 9,000 1.50 0.50 .33 .67 13,500 .186 .125

Baked 7,000
potato 2.00 1.00 .50 .50 14,000 .193 .097
$72,500 1.000 .470

MultiproductBEP
Example F
=
éæ ö $
Vi ù
Fixed costs = $3,000 per month åêêç1- P ÷ ´ Wi úú ( )
ëè i ø û
ANNUAL FORECASTED
ITEM SALES UNITS PRICE x 12
$3,000 COST
Sandwich 9,000 = $5.00 = $76,596
$3.00
.47
Drink 9,000 1.50 .50
Daily $76,596
Baked potato 7,000 2.00 1.00
sales = 312 days = $245.50
1 2 3 4 5 6 7 8 9
ANNUAL ANNUAL WEIGHTED
FORECASTED SELLING VARIABLE FORECASTED CONTRIBUTION
ITEM (i) SALES UNITS PRICE (P) COST (V) (V/P) 1 - (V/P) SALES $ % OF SALES (COL 5 X COL 7)
Sandwich 9,000 $5.00 $3.00 .60 .40 $45,000 .621 .248
Drinks 9,000 1.50 0.50 .33 .67 13,500 .186 .125

Baked 7,000
potato 2.00 1.00 .50 .50 14,000 .193 .097
$72,500 1.000 .470

Reducing Risk with
Figure S7.6 Incremental Changes
(a) Leading demand with (b) Leading demand with a
incremental expansion one-step expansion
New
New capacity
capacity
Demand
Demand
Expected Expected
demand demand
(c) Lagging demand with (d) Attempts to have an average

incremental expansion capacity with incremental
New expansion
capacity New
Demand
Expected Demand capacity Expected

demand demand

Reducing Risk with
Incremental Changes
(a) Leading demand with incremental
expansion
Figure S7.6
New
capacity
Demand
Expected
demand
1 2 3
Time (years)
Reducing Risk with
Incremental Changes
(b) Leading demand with a one-step
expansion
Figure S7.6
New
capacity
Demand
Expected
demand
1 2 3
Time (years)
Reducing Risk with
Incremental Changes
(c) Lagging demand with incremental
expansion
Figure S7.6
New
capacity
Expected
Demand
demand
1 2 3
Time (years)
Reducing Risk with
Incremental Changes
(d) Attempts to have an average capacity with
incremental expansion
Figure S7.6
New
capacity
Expected
Demand
demand
1 2 3
Time (years)
Applying Expected Monetary
Value (EMV) and Capacity
Decisions
► Determine states of nature
► Future demand
► Market favorability
► Assign probability values to states
of nature to determine expected
value

EMV Applied to Capacity
Decision
▶ Southern Hospital Supplies capacity
expansion
EMV (large plant) = (.4)($100,000) + (.6)(–$90,000)
= –$14,000
EMV (medium plant) = (.4)($60,000) + (.6)(–$10,000)
= +$18,000
EMV (small plant) = (.4)($40,000) + (.6)(–$5,000)
= +$13,000
EMV (do nothing) = $0

Strategy-Driven Investments
► Operations managers may have to

decide among various financial
options
► Analyzing capacity alternatives
should include capital investment,
variable cost, cash flows, and net
present value

Net Present Value (NPV)
In general:
F = P(1 + i)N
where F = future value
P = present value
i = interest rate
N = number of years
Solving for P:
F
P=
(1 + i)N
Net Present Value (NPV)
In general:
F = P(1 + i)N
where F = future value
P While
= present value this works fine, it
i is cumbersome for
= interest rate
N = number oflarger
years values of N
Solving for P:
F
P=
(1 + i)N
NPV Using Factors
F
P= N = FX
(1 + i)
where X = a factor from Table S7.2 defined
as = 1/(1 + i)N and F = future
value
TABLE S7.2 Present Value of $1

YEAR 6% 8% 10% 12% 14%
1 .943 .926 .909 .893 .877
2 .890 .857 .826 .797 .769
3 .840 .794 .751 .712 .675
4 .792 .735 .683 .636 .592
Portion of
5 .747 .681 .621 .567 .519 Table S7.2

Present Value of an Annuity
An annuity is an investment that
generates uniform equal payments
S = RX
where X = factor from Table S7.3
S = present value of a series of uniform
annual receipts
R = receipts that are received every year
of the life of the investment

TABLE S7.3 Present Value of and Annuity of $1

YEAR 6% 8% 10% 12% 14%
1 .943 .926 .909 .893 .877
2 1.833 1.783 1.736 1.690 1.647
3 2.673 2.577 2.487 2.402 2.322
4 3.465 3.312 3.170 3.037 2.914
5 4.212 3.993 3.791 3.605 3.433
Portion of
Table S7.3

▶ River Road Medical Clinic equipment investment
$7,000 in receipts per year for 5 years

Interest rate = 6%
From Table S7.3
X = 4.212
S = RX
S = $7,000(4.212) = $29,484

Limitations
1. Investments with the same NPV may have
different projected lives and salvage
values
2. Investments with the same NPV may have
different cash flows
3. Assumes we know future interest rates
4. Payments are not always made at the end
of a period

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Learning Objectives

When you complete this supplement

Copyright © 2017 Pearson Education, Inc. S7 - 1

Modify capacity Use capacity

Copyright © 2017 Pearson Education, Inc. S7 - 4

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Efficiency is the percent of effective

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(2). Efisiensi : % kapasitas efektif yang

Copyright © 2017 Pearson Education, Inc. S7 - 9

Design capacity = (7 x 3 x 8) x (1,200) = 201,600 rolls

Copyright © 2017 Pearson Education, Inc. S7 - 10

Actual production last week = 148,000 rolls

Design capacity = (7 x 3 x 8) x (1,200) = 201,600 rolls

Utilization = 148,000/201,600 = 73.4%

Copyright © 2017 Pearson Education, Inc. S7 - 11

Actual production last week = 148,000 rolls

Design capacity = (7 x 3 x 8) x (1,200) = 201,600 rolls

Utilization = 148,000/201,600 = 73.4%

Efficiency = 148,000/175,000 = 84.6%

Copyright © 2017 Pearson Education, Inc. S7 - 12

Design capacity = 201,600 x 2 = 403,200 rolls

Copyright © 2017 Pearson Education, Inc. S7 - 13

Design capacity = 201,600 x 2 = 403,200 rolls

Copyright © 2017 Pearson Education, Inc. S7 - 14

Design capacity = 201,600 x 2 = 403,200 rolls

Copyright © 2017 Pearson Education, Inc. S7 - 15

Design capacity = 201,600 x 2 = 403,200 rolls

Copyright © 2017 Pearson Education, Inc. S7 - 16

► Capacity decisions impact all 10

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3. Perancangan proses dan kapasitas

Copyright © 2017 Pearson Education, Inc. S7 - 18

1. Forecast demand accurately

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1,000 – Jet ski

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2 min/unit 4 min/unit 3 min/unit

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Bread Fill Toaster

15 sec/sandwich 20 sec/sandwich 40 sec/sandwich

Second assembly line

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► The two lines are identical, so parallel

► Capacity per hour is 3,600 seconds/37.5

Copyright © 2017 Pearson Education, Inc. S7 - 30

Takes Develops 24 min/unit Check

2 min/unit 2 min/unit 4 min/unit X-ray 8 min/unit 6 min/unit

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Analysis 2 min/unit 2 min/unit 4 min/unit X-ray

► All possible paths must be compared

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► Technique for evaluating process and

Copyright © 2017 Pearson Education, Inc. S7 - 35

Copyright © 2017 Pearson Education, Inc. S7 - 36