Scribd Logo
Upload

Welcome to Scribd!

  • 71 views

    Housekeeping

    Uploaded by

    Cheska mae Abena
    Housekeeping refers to the maintenance of cleanliness and orderliness in a hotel. It is one of the largest departments, responsible for cleaning guest rooms, public spaces, and back-of-house areas like laundry facilities. The housekeeping department aims to maintain standards of cleanliness to ensure guest satisfaction and repeat business for the hotel. It covers various areas of responsibility divided among sub-departments like room cleaning, laundry, minibars, and cleaning of public areas.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Housekeeping

    Uploaded by

    Cheska mae Abena
    71 views55 pages
    Housekeeping refers to the maintenance of cleanliness and orderliness in a hotel. It is one of the largest departments, responsible for cleaning guest rooms, public spaces, and back-of-house areas like laundry facilities. The housekeeping department aims to maintain standards of cleanliness to ensure guest satisfaction and repeat business for the hotel. It covers various areas of responsibility divided among sub-departments like room cleaning, laundry, minibars, and cleaning of public areas.

    Original Title

    Housekeeping.pptx

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Housekeeping refers to the maintenance of cleanliness and orderliness in a hotel. It is one of the largest departments, responsible for cleaning guest rooms, public spaces, and back-of-house areas like laundry facilities. The housekeeping department aims to maintain standards of cleanliness to ensure guest satisfaction and repeat business for the hotel. It covers various areas of responsibility divided among sub-departments like room cleaning, laundry, minibars, and cleaning of public areas.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    71 views55 pages

    Housekeeping

    Uploaded by

    Cheska mae Abena
    Housekeeping refers to the maintenance of cleanliness and orderliness in a hotel. It is one of the largest departments, responsible for cleaning guest rooms, public spaces, and back-of-house areas like laundry facilities. The housekeeping department aims to maintain standards of cleanliness to ensure guest satisfaction and repeat business for the hotel. It covers various areas of responsibility divided among sub-departments like room cleaning, laundry, minibars, and cleaning of public areas.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    You are on page 1of 55

    `

    WHAT IS HOUSEKEEPING?

    • “HOUSE” is referred to as the hotel.


    • “KEEPING” is for clean and orderly maintenance.
    HOUSEKEEPING DEPARTMENT
    • As a department in the hotel is tasked to maintain
    the cleanliness and orderliness according to set
    standards.
    • Is one of the largest departments in the hotel. It is
    considered the “heart” of the hotel operation. The
    department responsible for the maintenance, care
    and upkeep of all guest rooms and public spaces.
    TYPES OF HOUSEKEEPING
    A. DOMESTIC HOUSEKEEPING

    •Applies to housekeeping maintenance at


    home where the mother is usually the one
    in-charge in maintaining its orderliness.
    B. INSTITUTIONAL HOUSEKEEPING

    •Refers to housekeeping maintenance in


    commercial lodging establishments such as
    hotels, motels, resorts, etc.
    HOUSEKEEPING COVERS DIFFERENT
    AREAS OF RESPONSIBILITY:
    GUEST ROOMS
    HALLWAYS
    LOCKER ROOMS
    STAIRS/STAIRWAYS
    RESTROOMS
    PARKING AREAS
    POOLSIDE
    ELEVATORS
    OFFICES
    WINDOWS
    GARDEN
    RESTAURANTS, PUBLIC OR FUNCTION ROOMS
    HOUSEKEEEPING
    ORGANIZATIONAL CHART
    EXECUTIVE HOUSEKEEPER

    HOUSEKEEPING
    PUBLIC AREA MANAGER LAUNDRY MANAGER
    MANAGER
    (PUBLIC AREA) (LAUNDRY)
    (GUESTROOMS

    ROOM
    PUBLIC
    ATTENDANT
    AREA GARDE PEST MINI BAR
    (ROOMBOY/
    ATTEN NERS CONTROL RUNNER
    CHAMBERMAI
    DANT
    D

    LAUNDRY LINEN STEAM VALET


    ATTENDAN ATTENDA PRESSER/ RUNNER
    T NT IRONER S
    EXECUTIVE HOUSEKEEPER

    • Head of the housekeeping department and ensures


    that set standards and procedures are maintained
    and achieved at all time. He sits in the hotel’s
    executive committee and work with the other
    department heads and General Manager in achieving
    and realizing objectives of the property.
    SUPERVISOR

    • Translates the executive Housekeeper’s


    policies, procedures and standards into
    practice by communicating to them all the
    housekeeping
    ROOM ATTENDANT

    • Responsible for the cleaning and


    maintenance of guestrooms and bathrooms
    in accordance with set standards and
    procedures.
    PUBLIC AREA ATTENDANT

    • Maintains the general cleanliness of the


    hotel specifically the entire public areas like
    lobby, restaurants, banquet space etc. in
    accordance with the standards and
    instructions set by the hotel.
    LINEN AND LAUNDRY ATTENDANT

    • Responsible for sorting, counting and issuing


    newly laundered linens and uniforms and
    segregation of defective linens for repair or
    condemnation.
    SUB – DEPARTMENTS OF
    HOUSEKEEPING
    A. ROOM CLEANING / HOUSEKEEPING
    • A clean room will entice guests to return to the
    same property, thus ceating more revenue for
    the hotel.
    B. LAUNDRY DEPARTMENT

    • The Laundry Department services commercial


    laundry (uniforms, linens, towels, table napkins,
    table cloths, and others) and guest laundry
    (laundry of guest)
    C. MINIBAR DEPARTMENT
    • A minibar is a small, private snack and
    beverage bar often found inside guestrooms.
    Typically, a minibar comes in the form of a
    counter with “miniaturized” alcoholic, food
    items and a small refrigerator stocked with
    selected beverages. The purpose of the mini
    bar is for food and beverage to be
    immediately available to guests.
    D. PUBLIC AREAS

    • Public areas are the hotel facilities that the


    public can generally use. These include the
    lobby, public, sitting areas, public toilets and
    walkways.

    You might also like

    pFad - Phonifier reborn

    Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

    Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


    Alternative Proxies:

    Alternative Proxy

    pFad Proxy

    pFad v3 Proxy

    pFad v4 Proxy