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BIS Module 3 Computer Based Reservation System

The document discusses computer-based reservation systems for hotels. It describes key components like central reservation systems, global distribution systems, and intermediary agencies that facilitate reservations. It also outlines the reservation process, including inquiry, availability checks, record creation, maintenance and reporting. New technologies like internet booking and dynamic pricing are changing the industry.

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Vineeth Kumar M
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104 views

BIS Module 3 Computer Based Reservation System

The document discusses computer-based reservation systems for hotels. It describes key components like central reservation systems, global distribution systems, and intermediary agencies that facilitate reservations. It also outlines the reservation process, including inquiry, availability checks, record creation, maintenance and reporting. New technologies like internet booking and dynamic pricing are changing the industry.

Uploaded by

Vineeth Kumar M
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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BIS Module 3

• Computer Based Reservation System


• Global distribution system
• Inter sells agencies
• Central reservation system (CRS).
• Affiliate and Non affiliate systems – Property level
reservation systems
• Reservation inquiry
• Determination of availability
• Creation of reservation record
• Maintenance or reservation records
• Generation of reports
• New developments
• Reservation through the Internet
BIS Module 3
Computer Based Reservation System

Customer life cycle


Master Data
- Enquiry Master Data • Room types
Transaction data • Room rates (wef)
- Results display Data dictionary
- Select rooms or data about Transaction data
Data • Day wise
- Block rooms reservation
- Receive payment (Currency, payment type) details
• Number of guests
- Allocate rooms
- Confirm reservation

Master data: Train list, dep and arrival time, Class types in a train
Transaction Data: Tickets booked, cancelled, ticket amount, from
and to on a ticket.
BIS Module 3
Computer Based Reservation System
• Displays room availability, make individual and group
reservations, track guest advance payments and travel
agent commissions
• Generate reports of Guest arrival, reservation forecast and
preregistration
Most common sources of reservation are:
• Central reservation system
• Global distribution system
• Intersell agencies
• Cluster reservation office
• Property direct reservation system
• Internet distribution system

Telephone, mail, Fax, Website


BIS Module 3
Central reservation system (CRS)
▫ Platform to book rooms in member hotels ( many times hotels
from same group, ex: Oberoi group)
▫ Select City, Hotel, Room
▫ Aims to maximize room booing by cross selling rooms

Two types of CRS


▫ Affiliate System – Same group hotels or chain
▫ Non-Affiliate System : Non-related hotels
BIS Module 3
Global distribution system.
• Hotel Reservation system is connected to GDS.
• A platform to book
• Hotel-Rooms
• Rental Car
• Cruise
• Airline
Telephone was the first channel.

SABRE, US in 1960’s by American airlines


BIS Module 3
Inter sells agencies
• There are many types of central reservation system that
provides contracts to handle more than one product line.
• An intersell agency is one of them.
• Intersell agencies manage reservation services for
▫ airline companies
▫ car rental companies
▫ hotel properties in a 'one call does it all' approach
Property Level Direct Reservation System

Many Hotels manage their booikg by their own website.


Approx. 40%-50%
BIS Module 3
• Reservation Module – Process flow diagram and DFD
▫ Reservation inquiry
▫ Determination of availability
▫ Creation of reservation record
▫ Maintenance of reservation records
▫ Generation of reports
▫ New developments
▫ Reservation through the Internet
BIS Module 3
Process flow Symbols
BIS Module 3

Reservation inquiry :
▫ Potential guests making enquiry for rooms.
▫ Through Telephone, website, email, etc…
▫ Group or individual, convention hall, table, etc..
▫ Record is created for an Enquiry
BIS Module 3

Determination of availability
▫ Accept the reservation request
▫ Find out available room
 If room available, indicate tariff
 Block room if suits guests requirements/budget
 If no suggest alternative room
 If no rooms are available, suggest alternate property/Cross selling

Challenges:
▫ Achieving 100% occupancy
▫ Overbooking considering expected cancellations
▫ Non-availability of all rooms in good condition
Open days, Special event days, season period, dynamic
pricing
BIS Module 3

Creation of reservation record


▫ Record of guests booking before they arrive
▫ Details of check-in, checkout, number of guests, ……….
▫ Data collection through form by guests or by front office

List the data elements collected by front office form


BIS Module 3

Creation of reservation record ( Copy)


▫ Record of guests booking before they arrive
▫ Details of check-in, checkout, number of guests, preference
for food, address, contact details, payment method, cab
request, corporate or individual, special rate, etc…
▫ Data collection through form by guests or by front office

Room reservation confirmation


▫ Agreement between two parties
▫ May or may not involve advance payment
▫ Prepares for cancellation charges, if required

List the data elements collected by front office form


BIS Module 3
Maintenance or reservation records
• Supports change
• Supports cancellation

Class assignment
Prepare process flow chart for complete reservation process and
cancellation process.
BIS Module 3
Generation of reports

• Reports help management to plan for future and take action on


customer complaints.
• Daily reservation report
• Daily occupancy report
• Commission agent report
• Turn away report – helps expansion plans
• Revenue forecast report
• Reports for different periods
• ..
• ..
BIS Module 3
New developments and Reservation through the
Internet (ICT)

▫ Dynamic and Differential pricing


▫ Yield management sw
▫ Airbnb
▫ Home stay
▫ Oyo hotels
Trends
Catering to millennials. ...
Tech explosion. ...
Influx of international visitors. ...
Increased emphasis on health and well-being. ...
Need for seamless technology. ...
Sustainability rules. ...
New roles for staff. ...robots
Destination promotion

https://www.smartmeetings.com/news/trends/74256/top-
10-trends-impacting-hospitality-industry
Thank You

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