Operation Management
Operation Management
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Chapter Concepts
• Estimating the resources required for each activity
• Estimating the duration for each activity
• Establishing the estimated start time and required completion time for the overall project
• Calculating the earliest times at which each activity can start and finish, based on the project
estimated start time
• Calculating the latest times by which each activity must start and finish in order to complete
the project by its required completion time
• Determining the amount of positive or negative slack between the time each activity can
start or finish and the time it must start or finish
• Identifying the critical (longest) path of activities
• Performing the steps in the project control process
• Determining the effects of actual schedule performance on the project schedule
• Incorporating changes into the schedule
• Developing an updated project schedule
• Determining approaches to controlling the project schedule
• Implementing agile project management
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Learning Outcomes
• Estimate the resources • Prepare a project schedule
required for activities • Identify and explain the
• Estimate the duration for an critical path
activity • Discuss the project control
• Determine the earliest start process
and finish times for • Develop updated schedules
activities based on actual progress
• Determine the latest start and changes
and finish times for • Discuss and apply
activities approaches to control the
• Explain and determine total project schedule
slack • Explain agile project
management
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Project Integration Management
Project Management
Project Resource Management
Knowledge Areas from
PMBOK® Guide Project Schedule Management
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Estimate Activity Resources
• Resources include
• People, materials, equipment, facilities
• Influence on the duration
• Availability of the resources
• Types of resources
• Sufficient quantities of resources for the activity durations
• Potential conflicts with other projects may cause
• Involve person with expertise in resource estimate
• Estimates influence costs
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Estimate Activity Durations
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Estimate Activity Durations
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Establish Project Start and Finish Times
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Develop Project Schedule
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Earliest Start and Finish Times
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Earliest Start and Finish Times Calculation
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Identify Target Consumers”
• Start date = 0
• ES = Start date = 0
• Duration = 3
• EF = 0 + 3 = 3
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Develop Draft Questionnaire”
• ES = EF Task 1 = 3
• Duration = 10
• EF = 3 + 10 = 13
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Pilot-Test Questionnaire”
• ES = EF Task 2 = 13
• Duration = 20
• EF = 13 + 20 = 33
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Review Comments & Finalize Questionnaire”
• ES = EF Task 3 = 33
• Duration = 5
• EF = 33 + 5 = 38
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Prepare Mailing Labels,” “Print Questionnaire,” “Develop Data
Analysis Software,” and “Develop Software Test Data”
• ES = EF Task 4 = 38
• Task 5
• Duration = 2
• EF = 38 + 2 = 40
• Task 6
• Duration = 10
• EF = 38 + 10 = 48
• Task 7
• Duration = 12
• EF = 38 + 12 = 50
• Task 8
• Duration = 2
• EF = 38 + 2 = 40
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Mail Questionnaire & Get Responses”
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Test Software”
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Input Response Data”
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Analyze Results”
• ES = EF Task 11 = 120
• Duration = 8
• EF = 120 + 8 = 128
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Prepare Report”
• ES = EF Task 12 = 128
• Duration = 10
• EF = 128 + 10 = 138
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Latest Start and Finish Times
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Latest Start and Finish Times Calculation
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Prepare Report”
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Analyze Results”
• LF = LS Task 13 = 120
• Duration = 8
• LS = 120 - 8 = 112
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Input Response Data”
• LF = LS Task 12 = 112
• Duration = 7
• LS = 112 - 7 = 105
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Test Software” and “Mail Questionnaire & Get Responses”
• LF = LS Task 11 = 105
• Task 9
• Duration = 65
• LS = 105 - 65 = 40
• Task 10
• Duration = 5
• LS = 105 - 5 = 100
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Develop Data Analysis Software” and “Develop Software Test Data”
• LF = LS Task 10 = 100
• Task 7
• Duration = 12
• LS = 100 - 12 = 88
• Task 8
• Duration = 2
• LS = 100 - 2 = 98
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Prepare Mailing Labels” and "Print Questionnaire”
• LF = LS Task 9 = 40
• Task 5
• Duration = 2
• LS = 40 - 2 = 38
• Task 6
• Duration = 10
• LS = 40 - 10 = 30
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Review Comments & Finalize Questionnaire”
• LF = Earliest LS of Tasks
5, 6, 7, and 8 = 30
• LF = LS Task 6 = 30
• Duration = 5
• LS = 30 - 5 = 25
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Pilot-Test Questionnaire”
• LF = LS Task 4 = 25
• Duration = 20
• LS = 25 - 20 = 5
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Develop Draft Questionnaire”
• LF = LS Task 3 = 5
• Duration = 10
• LS = 5 - 10 = -5
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
“Identify Target Consumers”
• LF = LS Task 2 = -5
• Duration = 3
• LS = -5 - 3 = -8
• Start date = 0
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Total Slack
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Critical Path
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Critical Path Through a Project
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Change in Slack for Critical Path
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Free Slack
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Total Slack Compared to Free Slack
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Bar Chart Format
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Project Control
Process
• Meetings occur
regularly
• Gather data on
actual performance
• Record changes
• Monitor progress
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Effects of Actual Schedule Performance
• Part (a) Total slack = +5
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Update Project Schedule
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Control Schedule
Schedule Control Steps Actions
1. Analyze the schedule for • Repeat steps if not acceptable
needed corrective action results
2. Decide specific corrective • Apply efforts to paths with
actions to be taken negative slack
3. Revise the plan to • Near-term activities
incorporate corrective • Long estimated durations
actions • Change may shift critical path
4. Recalculate the schedule • Trade-off of costs and scope
to evaluate the effects of
the planned corrective
actions
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Scheduling
for Information Systems Development
• Common problems
• Failure to identify all user requirements
• Failure to identify user requirements properly
• Continuing growth of project scope
• Underestimating learning curves for new software packages
• Incompatible hardware
• Logical design flaws
• Poor selection of software
• Failure to select the best design strategy
• Data incompatibility issues
• Failure to perform all phases of the SDLC
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
IS Example: Activities, Predecessors,
Durations
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
IS Example: ES and EF Times
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
IS Example: LS and LF Times
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
IS Example:
Schedule Table
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
IS Example: Critical Path
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
IS Example: Updated Network Diagram
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
IS Example:
Updated
Schedule Table
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Project Management Information Systems
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Agile Project Management
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Critical Success Factors
• The person who will be responsible for performing the activity should estimate the duration
for that activity. This generates commitment from the person.
• The estimated duration for an activity must be based on the types and quantities of
resources required to perform the activity.
• Activity estimated durations should be aggressive yet realistic.
• Activities should not be longer in estimated duration than the time intervals at which the
actual progress will be reviewed and compared to planned progress.
• Project management involves a proactive approach to controlling a project to ensure that
the project objective is accomplished even when things do not go according to plan.
• Once the project starts, it is important to monitor progress to ensure that everything is going
according to plan.
• The key to effective project control is measuring actual progress and comparing it to
planned progress on a timely and regular basis and taking any needed corrective action
immediately.
• The key to effective schedule control is to address any paths with negative or deteriorating
slack values aggressively as soon as they are identified. A concentrated effort to accelerate
project progress must be applied to these paths.
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Critical Success Factors (continued)
• The amount of negative slack should determine the priority for applying these concentrated
efforts.
• When attempting to reduce the duration of a path of activities that has negative slack, focus
on activities that are near term and on activities that have long estimated durations.
• Addressing schedule problems early will minimize the negative impact on scope and budget.
• If a project falls too far behind, getting it back on schedule becomes more difficult, and
usually requires spending more money or reducing the scope or quality.
• If corrective actions are necessary, decisions must be made regarding a trade-off of scope,
time, and cost.
• A regular reporting period should be established for comparing actual progress to planned
progress.
• The shorter the reporting period, the better the chances of identifying problems early and
taking corrective actions.
• During each reporting period, data on actual performance and information on changes to
the project scope, schedule, and budget need to be collected in a timely manner and used to
calculate an updated schedule and budget.
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Summary
• The scheduling function depends on the planning function.
• The estimated types and quantities of resources required for an activity, together
with the availability of those resources, will influence the estimated duration for
how long it will take to perform the activity.
• The estimated duration for each activity must be the total elapsed time—the time
for the work to be done plus any associated waiting time.
• The estimate should be aggressive yet realistic.
• It may be easier to estimate the durations for near-term activities, but as the
project progresses, the project team can progressively elaborate the estimated the
durations as more information becomes known to allow for more accurate
estimated durations.
• A project schedule provides a timetable for each activity and shows the earliest
start (ES) and earliest finish (EF) times and the latest start (LS) and latest finish (LF)
times for each activity.
• The total slack for a particular path of activities through the network is common to
and shared among all activities on that path.
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.
Summary (continued)
• The critical path is the longest (most time-consuming) path of activities in the
network diagram.
• The key to effective project control is measuring actual progress and comparing it
to planned progress on a timely and regular basis and taking any needed
corrective action immediately.
• Actual progress—whether faster or slower than planned—will have an effect on
the schedule of the remaining, incomplete activities of the project.
• Any type of change—whether initiated by the customer, the contractor, the project
manager, a team member, or an unanticipated event—will require a modification
to the plan in terms of scope, schedule, and/or budget.
• Schedule control involves four steps: analyzing the schedule to determine which
areas may need corrective action, deciding what specific corrective actions should
be taken, revising the plan to incorporate the chosen corrective actions, and
recalculating the schedule to evaluate the effects of the planned corrective
actions.
• One of the most important factors in effective scheduling is estimating activity
durations that are as realistic as possible.
© 2018 Cengage®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a
license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for
classroom use.