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Sofi’ah Wanda Novillilah

1021810041
The company was
founded in 1983 by a
former Procter &
Gamble employee, Scott Intuit launched its first In 1992, Intuit
Cook, and product, Quicken, in launched QuickBooks
a Stanford University 1984
programmer, Tom Proulx,
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01 02
02 03
03
Backgroun
d
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05 06
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By 1995, the firm From 1995 to 1997, In 2000 Intuit started


held a 70 percent market Intuit’s stock tumbled 72 doing consumer research
share, and Microsoft percent
tried
to purchase it for $2
billion

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07 Background
07 In 2007, Scott Cook wanted the company to focus even more intently
on innovation

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08 This research helps Intuit understand exactly how customers use and
feel about their products and keep abreast of technology, consumer
needs, and competition.
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consumers are interviewed over the phone and often asked to view
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new design concepts over the Internet.

10 10 SnapTax Launched in 2010

11 Its purchase of Mint.com, Intuit also acquired Demandforce


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1984 1992 2010

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MARKETING STRATEGIES
Marketing Research

Intuit researchers visit the individual’s home or office to observe exactly how products
are used, what works well, what frustrates users, and how products can be improved
upon

Lab Study invites consumers to one of Intuit’s research labs to test and experiment
with Intuit’s new products and ideas

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Demand for Intuit’s
Problem Solved younger consumers
get frustrated using products is seasonal,
an and its
Intuit tax software marketing efforts are
program because typically
they couldn’t take concentrated around
From 1995 to 1997, pictures of their tax tax
Intuit’s stock tumbled forms and complete preparation time—
72 percent their taxes via November through
their mobile device April

the company was forced to SnapTax Launched in During that


refocus its strategic efforts. 2010 time, Intuit develops
It turned to the growing promotions with original
power of the Internet, equipment
online manufacturers (OEMs) and
banking capabilities, and major retailers via direct
valuable insight from mail,
extensive Web marketing, print,
consumer research to radio, and television
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develop new products
Why are consumer research and desugn thinking so critical to
01 Intuit’s success ?

CASE • Design thinking is an unconventional way of problem solving


that incorporates extensive consumer observation and
research with trial and error and ongoing product
prototyping
• helps Intuit understand exactly how customers use and feel
03 about their products and keep abreast of technology,
consumer needs, and competition

02 What are the challenges Intuit faces in the near future ?

• In 2009, Intuit won a rare fight against Microsoft.


• At this area, economi will increas at global scale and
technology is one of the subjec that influence, Intuit
competitor to create software like Intuit
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03 How important are Intuit’s products for mobile devices ?


As far we know, it really important because mobile device system
now more smarter and sophisticated, trough mobile device
01 everything it’s more simplier because there has Cloud, so the
intuit user doesn’t necessary to open their laptop to countinue
their financial statement

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Thank You

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