INTUIT Ok
INTUIT Ok
INTUIT Ok
1021810041
The company was
founded in 1983 by a
former Procter &
Gamble employee, Scott Intuit launched its first In 1992, Intuit
Cook, and product, Quicken, in launched QuickBooks
a Stanford University 1984
programmer, Tom Proulx,
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Backgroun
d
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07 Background
07 In 2007, Scott Cook wanted the company to focus even more intently
on innovation
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08 This research helps Intuit understand exactly how customers use and
feel about their products and keep abreast of technology, consumer
needs, and competition.
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consumers are interviewed over the phone and often asked to view
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new design concepts over the Internet.
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1984 1992 2010
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MARKETING STRATEGIES
Marketing Research
Intuit researchers visit the individual’s home or office to observe exactly how products
are used, what works well, what frustrates users, and how products can be improved
upon
Lab Study invites consumers to one of Intuit’s research labs to test and experiment
with Intuit’s new products and ideas
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Demand for Intuit’s
Problem Solved younger consumers
get frustrated using products is seasonal,
an and its
Intuit tax software marketing efforts are
program because typically
they couldn’t take concentrated around
From 1995 to 1997, pictures of their tax tax
Intuit’s stock tumbled forms and complete preparation time—
72 percent their taxes via November through
their mobile device April
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Thank You