Unit-3 Techniques of TQM
Unit-3 Techniques of TQM
Techniques of TQM
Benchmarking
Benchmarking is a systematic method by
which organization can measure themselves
against the best industry practices.
Creative
Adaptation
Breakthrough
Performance
5
Reasons for Bench Marking
• To achieve Business & Competitive Objectives.
• Goals & Objectives Based on External
Environment.
• Cost Efficient.
• Continuous Improvement & New
Development.
Bench Marking Process
Phases S.no Steps
1 Earmark what is to be Bench Marked ?
Analysis
5 Project future performance levels
Phases S.no Steps
6 Communicate bench mark findings and
gain acceptance
Integration
7 Establish Functional Goals