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    Troubleshooting The OS: MD-100 Windows 10

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    Troubleshooting The OS: MD-100 Windows 10

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    CourageMarume
    51 views25 pages

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    MD-100T00-ENU-PowerPoint_M12

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    51 views25 pages

    Troubleshooting The OS: MD-100 Windows 10

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    CourageMarume

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    MD-100 Windows 10

    Module 12 :
    Troubleshooting the OS

    © Copyright Microsoft Corporation. All rights reserved.


    Troubleshooting Window Startup​

    Module
    Agenda
    Troubleshooting Operating System Service Issues​

    © Copyright Microsoft Corporation. All rights reserved.


    Lesson 1: Troubleshooting Windows Startup

    © Copyright Microsoft Corporation. All rights reserved.


    Lesson 1: Troubleshooting Windows Startup

    1 Windows 10 Startup Architecture 6 Overview of System Restore

    2 Overview of Device Recovery Procedures 7 Additional Recovery Tools in WindowsRE

    3 Windows RE 8 Windows 10 BCD Store

    4 Advanced Startup Options  9 Configuring the BCD Configuration Settings

    5 Using the Reset This PC Feature 10 Troubleshooting Windows Updates

    © Copyright Microsoft Corporation. All rights reserved.


    Windows Startup Architecture

    Native Windows core,


    Windows 10
    UEFI or Kernel,
    OS Loader
    BIOS Antimalware

    Third-party Windows
    drivers logon

    © Copyright Microsoft Corporation. All rights reserved.


    Overview of device recovery procedures

    Operating system is separate from Device-recovery features in Windows


    the data: 10:
    • You can recover, reinstall or upgrade it • Driver Roll Back
    without affecting data • System Protection and System Restore
    • Startup Recovery
    • Reset this PC
    • System Image Recovery
    • Command Prompt

    © Copyright Microsoft Corporation. All rights reserved.


    Windows Recovery Environment

    Tool Function

    Reset this PC Lets you choose to keep or remove your files and reinstalls Windows 10

    System Restore Returns your computer to an earlier state

    System Image Recovery A system image created earlier replaces everything on a computer

    Startup Repair Detects and repairs most common startup issues

    Resolves problems with a service or device driver, and runs diagnostic


    Command Prompt
    tools

    Go back to the previous build Preserves personal files, but changes to apps and settings are lost

    © Copyright Microsoft Corporation. All rights reserved.


    Advanced startup options

    Enable debugging Enable Safe Mode with Command Prompt

    Enable boot logging Disable driver signature enforcement

    Enable low-resolution video Disable early launch anti-malware protection

    Enable Safe Mode Disable automatic restart after failure

    Enable Safe Mode with Networking Launch recovery environment

    © Copyright Microsoft Corporation. All rights reserved.


    Using the Reset This PC Feature

    © Copyright Microsoft Corporation. All rights reserved.


    Overview of System Restore

    Create snapshots of computer You can use restore points to: Restore points are created If turned off, all restore points
    configuration: before system changes: are deleted
    Perform driver rollbacks
    Snapshots are called restore Automatic: app, driver, or
    Protect against accidental
    points Windows updates
    program deletion
    Restore points do not include Schedule: can be created based
    Restore Windows configurations
    user data on a schedule
    to earlier states
    Manual: on-demand, before
    applying restore point

    © Copyright Microsoft Corporation. All rights reserved.


    Additional Recovery Tools in Windows RE

    © Copyright Microsoft Corporation. All rights reserved.


    Windows BCD Store

    Database that stores information and configuration about the devices boots to an OS.

    © Copyright Microsoft Corporation. All rights reserved.


    Configuring the BCD Configuration Settings

    Modify with:
    • Startup and Recovery
    • MSConfig
    • BCDEdit
    • BootRec

    © Copyright Microsoft Corporation. All rights reserved.


    Troubleshooting Windows Updates
    Test Windows Updates first
    • Windows Insider
    • Semi-Annual Channel (Targeted)

    Uninstall updates

    Uninstall drivers

    System Restore

    © Copyright Microsoft Corporation. All rights reserved.


    Lesson 2: Troubleshooting OS Service Issues

    © Copyright Microsoft Corporation. All rights reserved.


    Lesson 2: Troubleshooting Operating System Service Issues

    Operating System Services

    Identifying Failed Services

    Disabling Services

    Recovering a BitLocker-Encrypted Drive

    Troubleshooting Locked Accounts

    How to Identify Sign-In Errors

    © Copyright Microsoft Corporation. All rights reserved.


    Operating system services

    Load and run in the background without Support application requests, for Can make calls to device drivers when a
    user intervention example, when an application needs to request is sent to a physical device
    open a file, it relies on a system service
    to retrieve that file from the disk

    © Copyright Microsoft Corporation. All rights reserved.


    Identifying failed services

    Windows 10 provides a number of ways of locating service-related problems:


    • Event Viewer
    • Log files
    • Stop codes
    • Action Center

    © Copyright Microsoft Corporation. All rights reserved.


    Disabling services

    Depending on the circumstances, you can disable a service in one of the following
    ways:
    • Safe mode
    • Command Prompt
    • System Configuration tool

    © Copyright Microsoft Corporation. All rights reserved.


    Recovering BitLocker-encrypted drives

    When a BitLocker-enabled computer The BitLocker recovery key:


    starts: • Is a 48-digit key that unlocks a system in
    • BitLocker checks the operating system for recovery mode
    conditions that indicate a security risk • Is unique to a particular BitLocker
    • If a condition is detected: encryption:
    ‒ BitLocker enters recovery mode and keeps the ‒ Can be stored in AD DS
    system drive locked ‒ If stored in AD DS, search for it by using either the
    ‒ The user must enter the correct recovery key to drive label or the computer’s account
    continue

    © Copyright Microsoft Corporation. All rights reserved.


    Troubleshooting Locked Accounts

    Common causes for repeated lockouts:


    • Cached credentials used by application
    • Service account passwords
    • Persistent drive mappings

    © Copyright Microsoft Corporation. All rights reserved.


    How to Identify Sign In Errors

    Verify sign in error or message

    Unlock account in Active Directory

    Review event logs

    © Copyright Microsoft Corporation. All rights reserved.


    Practice Labs

    Using Advanced Startup and Windows RE to Recovering Windows using Reset This PC
    recover from Boot Failures

    © Copyright Microsoft Corporation. All rights reserved.


    Module Review

    © Copyright Microsoft Corporation. All rights reserved.


    © Copyright Microsoft Corporation. All rights reserved.

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