BC Sem.2

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KES SHROFF COLLEGE

NA M E - LA X M I S H A R M A V I N O D
DI V- F
RO L L N O - 45
S UB J EC T- B U S I N ES S
C O M M U N I C AT I O N
TO P I C - I NT E RP ER S O N A L
C O M M U N I C AT I O N
Interpersonal communication

Interpersonal communication consists of verbal and nonverbal


communication . People often exchange information and feelings through
face-to-face communication. Most of us focus on words we listen to But
interpersonal communication is less about what’s said and more about how
it’s said. It’s not only your words but also the tone of your voice, facial
expressions, and body language that powerfully express your thoughts and
emotions. The level of one’s interpersonal communication skills is
measured through the effectiveness of transferring messages to others.
Four Types of interpersonal communication

 1. Verbal 
 Whenever you talk or even make an audible sound you’re creating verbal communication. Beyond the content
of what you’re saying and the context in which it’s being said, verbal communication also includes additional
auditory factors like intonation. This refers to how your voice rises and falls in tone as you speak and can shade
how the words are meant to be interpreted. 
 2. Listening 
 Chances are that some point in your life you’ve been accused of “hearing but not listening” to what someone
was saying to you. The distinction between the two concepts might have seemed nuanced at first until the
message became clear: hearing is involuntary and effortless whereas listening is focused and intentional.
Hearing is an automatic response that is the result of having working ears. Listening takes more effort. It’s
purposeful and requires concentration to understand what the speaker is sharing.
 3. Written Communication 
 When you convey a message via written symbols, you’re practicing written communication. From emails and
text messages to more formal memoranda and reports, written communication is the cornerstone of most
information sharing in business. 
 4. Non-Verbal Communication 
 Getting meaning across without using words either written or spoken is the essence of non-verbal
communication. This can be achieved through everything from facial expressions, to specific gestures (“jazz
hands,” anyone?) to body language and certain postures. 
IMPORTANCE OF INTERPERSONAL SKILLS

The role of interpersonal communication skills in professional life is to instill a more positive
culture and inspire others to join hands for common goals.
 Enhanced teamwork
 There’s no ‘I’ in the word ‘team’. Collaborative teamwork among coworkers is the foundation of
success for every organization. And clear communication always helps you and your team build
trust and inspire each other to achieve common goals. 
 Higher productivity
 A problem shared is a problem halved. You may break the ice with your team by discussing issues
and asking them for their suggestions to find viable solutions. Working together boosts trust and
productivity without any deliberate effort, which is crucial for achieving short-term as well as
long-term goals.
Conclusion

Interpersonal communication is fundamental in building good relationships at the


workplace which in turn contribute to increase in productivity. This will lead
to better salary of the workers hence improved living standards and the
welfare of the workers will be catered for in an appropriate manner. Therefore
the principles of interpersonal communication are inevitable. As a result,
proper methods should be designed in order to overcome the misconceptions
that may result from interpersonal interactions. In addition, the parties
involved in interpersonal communication should design ways to overcome the
barriers that hinder effective interpersonal communication. If this is managed
appropriately, then conflicts will be done away with making the world a better
place to live.

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