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Knowledge Management

Knowledge MANAGEMENT is about storing and sharing the wisdom, understanding and expertise accumulated in an organization about its processes, techniques and operations. Knowledge MANAGEMENT is concerned with both stocks and flows of knowledge. It is the process of systematically and actively managing and leveraging the stores of knowledge in an organization.

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Zoya Khan
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103 views

Knowledge Management

Knowledge MANAGEMENT is about storing and sharing the wisdom, understanding and expertise accumulated in an organization about its processes, techniques and operations. Knowledge MANAGEMENT is concerned with both stocks and flows of knowledge. It is the process of systematically and actively managing and leveraging the stores of knowledge in an organization.

Uploaded by

Zoya Khan
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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KNOWLEDGE

MANAGEMENT
INTRODUCTION
1. knowledge management is about storing
and sharing the wisdom, understanding and
expertise accumulated in an organization
about its processes, techniques and
operations. It treats knowledge as a key
source.
2. For hundred of years owners of family
business have passed their commercial wisdom
to children, workers have exchanged their ideas
and know- how on the job with their colleagues
INTRODUCTION
3. Foundation of industrialized economies
have shifted from natural sources to
intellectual assets, executive have
compelled to examine the knowledge
underlying their business and its utilization.

TYPES OF KNOWLEDGE

 Knowledge about customers


 Knowledge about best practices / processes
 Knowledge about competencies and capabilities of their
company
INTRODUCTION
we will explore the term “Knowledge
Management” under the following headings

 Definition
 Concept of knowledge
 Types of knowledge
 Purpose and significance of knowledge
 Approaches to knowledge Management.
 Knowledge management issues
 The contribution of HR in Knowledge management
DEFINITION
 The process of systematically and actively
managing and leveraging the stores of
knowledge in an organization

 Knowledge management involves


transforming knowledge resources by
identifying relevant information and then
disseminating for learning

 
DEFINITION
 Knowledge management is concerned with both
stocks and flows of knowledge

DESCRIPTION

Stocks (includes “expertise and encoded” knowledge in


computer system)

Flows (represents the ways in which knowledge is


transferred from people to people and from people to a
knowledge database)

 
CONCEPT OF KNOWLEDGE

 Ryle in 1949 made the distinction between “KNOWING


HOW” and “KNOWING WHAT”
*knowing How is the ability of a person to perform a task.
*Knowing What is holding pieces of knowledge in one’s
mind.
Blacker notes that Knowledge is multidimensional and
complex being:
*Situated and Abstract * Distributed and Individual
* Physical and Mental * Developing and Static
* Verbal and Encoded
 
CONCEPT OF KNOWLEDGE
Categorization of knowledge by Backler are as
under:
 EMBEDDED in technologies, rules and
procedures
 ENCULTURED as collective understanding,
stories, values and beliefs Build relationships
 EMBODIED into the practical activity (know-
how)
 EMBRACED as conceptual understanding and
cognitive skills of key persons
CONCEPT OF KNOWLEDGE
Knowledge emerge from the collective experience of work
and shared between members of a particular group or
community. The distinction among the data, information
and knowledge is important in this regard:

 DATA consists of the basic facts (the building blocks of


information and knowledge)

 INFORMATION is data that have been processed in a way


which is meaningful to individuals

 KNOWLEDGE is information put to productive use, it is


often personal and intangible and may be elusive.
CONCEPT OF KNOWLEDGE
EXPLICIT AND TACIT KNOWLEDGE:

 Explicit knowledge can be codified,


recorded and available in database.
 Tacit knowledge exits in one’s mind. It is
difficult to articulate it in writing and usually
acquired it through personal experience.

“The main challenge in knowledge management is


conversion of tacit knowledge into explicit knowledge.”
SIGNIFICANCE OF KNOWLEDGE
MANAGEMENT
Purpose of knowledge management is to capture a
company’s collective expertise and distribute it
wherever it can be used for biggest payoff’
Capability to gather, lever and its utilization will
become a majors source of competitive advantage
in any business. A successful company is a
knowledge creating company

* CODIFICATION STRATEGY
* PERSONALIZATION STRATEGY
KNOWLEDGE MANAGEMENT SYSTEMS
 Creating an intranet
 Creating data warehouse
 Using decision support system
 Using groupware information technologies (e-mail,
discussions)
 Mapping sources of internal expertise (yellow pages)

Can be stored in databank, found in presentation,


reports, libraries, policy documents and manual.
Meeting, workshops, courses, classes, publications,
videos and taps are the traditions modes of
knowledge sharing.
KNOWLEDGE MANAGEMENT ISSUES
Following are the apprehensions in this regard

 Pace of change
 Relating management strategy to business
strategy
 Technology and people
 Cultural resistances
 Knowledge workers
 Will in transmissions of knowledge
 Bounded rationalities
 Level of acceptor
CONTRIBUTION OF HR TO KNOWLEDGE
MANAGEMENT
 Culture development
 Promote a climate of trust and commitment
 Organizational design and development
 resourcing
 Motivation
 Performance management
 Workshops and conferences etc
 Working with Information technology
 Promoting the cause
THANK
YOU
“Knowledge enlightened the path to heaven”

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