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Professional Behavior

Professional behavior in the healthcare field involves exhibiting respect, responsibility, maturity, and strong communication skills. It is important for building patient trust and confidence by conforming to technical and ethical standards. Key aspects of professional behavior include arriving on time, maintaining confidentiality, being sensitive to patient needs, and avoiding personal issues at work. Overall, professionalism demonstrates a commitment to patients, ethics, competence, and continual self-improvement.

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Ahmed Osama
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111 views

Professional Behavior

Professional behavior in the healthcare field involves exhibiting respect, responsibility, maturity, and strong communication skills. It is important for building patient trust and confidence by conforming to technical and ethical standards. Key aspects of professional behavior include arriving on time, maintaining confidentiality, being sensitive to patient needs, and avoiding personal issues at work. Overall, professionalism demonstrates a commitment to patients, ethics, competence, and continual self-improvement.

Uploaded by

Ahmed Osama
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Professional Behavior

Professional behavior is a form of etiquette in the workplace that


is linked primarily to respectful and courteous conduct.
OR
exhibiting a courteous, conscientious, and generally businesslike
manner in the workplace. It is characterized by or conforms to the
technical or ethical standards of a certain profession.
Why is Professional behavior important
• Patients expect medical personnel to be professional.
• Patients place their trust and confidence in those they deem to be
professional.
• Attitudes are conservative in the medical field, mandating
professionalism.
Professional behavior values to specific
behaviors
1- Responsibility
• Follows through on tasks
•  Arrives on time
• Accepts blame for failure
2- Maturity
• Doesn't make inappropriate demands
• Is not abusive and critical in times of stress
• Listens well
3- Communication skills
•  Is not hostile, derogatory, sarcastic
• Is not loud or disruptive
• Maintains patient confidentiality
•  Is patient
4- Respect
• Is sensitive to physical/emotional needs
• Is not biased/discriminatory
Examples of Professional Behavior

• Arrive on time and avoid being absent from work


• Put the patients first
• Do not allow personal problems to interfere with work
• Project a professional appearance
• Discuss problems with supervisors before they escalate and become out of
control
Fundamental principles of professionalism in
healthcare.
• • Demonstrate respect, compassion, and integrity; a responsiveness to the needs of
patients and society that supersedes self-interest; accountability to patients, society,
and the profession; and a commitment to excellence and on-going professional
development
• • Demonstrate a commitment to ethical principles pertaining to provision or
withholding of clinical care, confidentiality of patient information, informed consent,
and business practices
• • Demonstrate sensitivity and responsiveness to patients' culture, age, gender, and
disabilities
Professional Responsibilities in healthcare
• Commitment to professional competence
• Commitment to honesty with patients
• Commitment to patient confidentiality
• Commitment to maintaining appropriate relations with patients
• Commitment to improving quality of care
• Commitment to improving access to care
• Commitment to a just distribution of finite resources
• Commitment to scientific knowledge
• Commitment to maintaining trust by managing conflicts of interest
• Commitment to professional responsibilities

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