Current Issues 1

INTELLIGENCE
Sarah G. Abcede
INTELLIGENCE
 Capacity for learning, reasoning, understanding,
and similar forms of mental activity; aptitude in
grasping truths, relationships, facts, meanings, etc.
 Manifestation of a high mental capacity.
 the faculty of understanding.

 Abstract thought,
understanding,
communication, reasoning,
learning, learning from past
experiences, planning, and
problem solving.
WHAT IS EMOTIONAL INTELLIGENCE?
 Emotional Intelligence is a general term used for our level of
competence in our personal and interpersonal skills. In work
environments research reveals that that mastery of these personal and
interpersonal skills is the single most important determinant of our
performance success. It is also a major determinant in how we feel,
think and act. Emotional Intelligence will determine how well you
know and manage yourself, how well you handle what happens to you
and how well you interact and handle others.
 Emotional intelligence includes a brad array of sub-skills including how

we monitor our own and others feelings and emotions, how we
discriminate and assess and how we use this knowledge to guide our
thinking and actions. It includes assertiveness, impulse control,
adaptability, motivation and optimism.
IN HIS BEST SELLING BOOK EMOTIONAL INTELLIGENCE(BANTUM, 1995) GOLEMAN
HIGHLIGHTS FIVE DOMAINS OF EQ - SELF AWARENESS, SELF REGULATION, SELF
MOTIVATION, EMPATHY AND ABILITY TO MANAGE RELATIONSHIPS.
1) Emotional Self-Awareness - Know what you are feeling and

what your emotional state is, and then using that information
to help you make effective decisions for better outcomes for
yourself and others.
2) Emotional Self-Regulation - Possessing the ability to manage

your emotional state and control ones interpretations of
external events. The ability to choose how you feel and to be
able to alter stress states.
3) Emotional Self-Motivation - The ability to use your emotions

to create self action. Ones ability to work though resistance, to
commit and to persist. Using your emotions to be positive,
optimistic and confident.
4. Empathy - The ability to listen effectively and
accurately enough to put yourself in the other
person's shoes. The ability to have perspective. You
may not necessarily agree with them, but can
understand the situation from their point of view in
order to improve communication, problem-solving,
and trust.
5. Managing Relationships - The ability to cooperate,

consider and show care for others, appreciate
difference and create win-win outcomes.
Emotional intelligence is an awareness
of your actions and feelings – and
how they affect those around you. It
also means that you value others,
listen to their wants and needs, and
are able to empathize or identify with
them on many different levels.
“Emotional intelligence is the ability to
sense, understand and effectively
apply the power and acumen of
emotions as a source for connection,
collaboration, influence and
inspiration.”
If your emotional abilities aren’t in
hand, if you don’t
have self-awareness, if you are not
able to manage your
distressing emotions, if you can’t
have empathy and have
effective relationships, then no
matter how smart you are,
you are not going to get very far.
—Daniel Goleman
DID YOU KNOW?
 Emotional Intelligence is a learnt skill.
 Research shows that emotional
competencies are controlled by a different
part of the brain to technical and cognitive
skills.
 Emotional Intelligence has been proven to
be twice as important as IQ for job
performance.
 The importance of emotional intelligence
increases as one climbs the career ladder.
 Teams with high emotional intelligence as well as skill
are faster, more productive and more innovative.
 EQ allows teams to think more clearly under pressure,

are calmer and less stress as they spend less energy on
internal emotional turmoil.
 Leaders with high emotional intelligence have been

rated the best bosses that talented people want to
work for.
 Emotional intelligent work environments have less

turnover, adapt to change quicker and are more
innovative.
 Emotional Intelligent organizations have less customer

complaints and increased customer trust and loyalty.
CURRENT ISSUES ON
EMOTIONAL
INTELLIGENCE
WHY TODAY’S
WORKPLACE NEEDS
EMOTIONAL
INTELLIGENCE MORE
THAN EVER!?
Their insights and experiences are our primary
lifeline to what is happening – at every level
– in today’s workplace. And too often, what
we are hearing – isn’t pretty.
Overworked, overburdened, stressed,
exhausted, cynical, pessimistic,
untrusting, disengaged, resentful,
frustrated, fearful and angry are common
descriptions too many people have given us
of their work experience since the ’08
economic downturn. Not that things were
rosy before – but pre–recession “good times”
tended to obscure the picture and skew
reports.
Since we began integrating Emotional
Intelligence (EI) into our organizational
consulting in the late ‘90’s, we’ve
watched it slowly grow to become a more
accepted “best practice” in many
business settings. Many leaders and HR
professionals have come to understand
and inform their organizations that all
intelligence is not cognitive.
INTRAPERSONAL SKILLS SET
 Self- Awareness - Our success and accomplishments in the
workplace rely on our ability to be aware of ourselves and our
impact on our environment.
– conscious thought, feeling and action – we often operate
reactively, in auto-pilot mode. Unless we have a strong
awareness of our intrapersonal process – we tend to look
everywhere except inside for motivation, problem-solving and to
meet our needs.
Self-Management - This critical competency addresses how we

manage our internal processes. Everyone gets emotionally
triggered, especially in the workplace. The question is how solid
are our skills to honestly and clearly identify what we feel – and
then to make a choice about how we are going to handle those
feelings.
Without strong self-management skills
we’re often looking for something or
someone else as the cause and remedy for
our experience.
Poor self-management skills drain
personal and organizational resources.
Managers spend as much as a third of
their time managing conflicts and dealing
(often indirectly) with employees who
lack skill in these competencies.
 Social Intelligence – We’d single out two areas that we
believe are the cornerstones of this competency – the ability
to respond to others empathically – and the ability to
develop trust in relationships. Both of these are worthy of
multiple posts in themselves!
Trust, in serious short supply these days, is the glue that


binds relationships. Can we really be effective in our work
without it? We certainly don’t think so.
Trust is a personal and idiosyncratic experience. It stems from
our values, beliefs and the experiences that have been
shaped by them. The more that we know and understand
about how trust works for us – and for others – the better.
Without that knowledge, we largely act from past experience
(not always an accurate barometer) or from unchecked
assumptions and expectations.
CAN EMOTIONAL INTELLIGENCE BE LEARNED?
A common question relates to whether people are

born with high EQ or whether it can be learned.
The truth is that some will be more naturally gifted
than others but the good
news are that emotional intelligence skills can be
learned. (This must be so because emotional
intelligence is shown to increase
with age.) However, for this to happen, people must
be personally motivated, practice extensively what
they learn, receive feedback, and reinforce their
new skills.
Nothing great was ever achieved without enthusiasm.—

Ralph Waldo Emerson
SCIENCE NEWS
EMOTIONAL INTELLIGENCE PREDICTS
JOB PERFORMANCE
ScienceDaily (Oct. 27, 2010) — Emotional

intelligence is a strong predictor of job
performance, according to a new study
conducted at Virginia Commonwealth
University that helps settle the ongoing
debate in a much-disputed area of research.
"The Relation Between Emotional Intelligence
and Job Performance: A Meta-Analysis,"
which has been published online by the
Journal of Organizational Behavior and will
appear in a future issue of the journal, builds
upon years of existing studies in the area of
emotional intelligence, which is a measure of
someone's ability to understand the emotions
of themselves and others. The resulting
analysis indicates that high emotional
intelligence does have a relationship to strong
job performance -- in short, emotionally
intelligent people make better workers.
5 REASONS WHY YOUR EI DETERMINES
SUCCESS IN YOUR LIVES.
1. Overall impact on Success
2. Delayed Gratification
3. Our relationships with others
4. Impact on our Health
5. The connection between poor EQ and

rising crime
HOW WE DEVELOP EMOTIONAL
INTELLIGENCE?
 We need to know our emotions. We need to develop self –
awareness.
 Learn how to manage your emotions.
 Learn to motivate our selves. Learn to emotional self control

– to delay gratification.
 The need to develop empathy. We need to attuned to what

others want or need.
 We need to develop emotional intelligence so we are capable

of healthy relationships.
Thank You so
Much!!!

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INTELLIGENCE

 Manifestation of a high mental capacity.

 the faculty of understanding.

 Emotional intelligence includes a brad array of sub-skills including how

1) Emotional Self-Awareness - Know what you are feeling and

2) Emotional Self-Regulation - Possessing the ability to manage

3) Emotional Self-Motivation - The ability to use your emotions

5. Managing Relationships - The ability to cooperate,

 EQ allows teams to think more clearly under pressure,

 Leaders with high emotional intelligence have been

 Emotional intelligent work environments have less

 Emotional Intelligent organizations have less customer

Self-Management - This critical competency addresses how we

Trust, in serious short supply these days, is the glue that

A common question relates to whether people are

Nothing great was ever achieved without enthusiasm.—

ScienceDaily (Oct. 27, 2010) — Emotional

1. Overall impact on Success

3. Our relationships with others

4. Impact on our Health

5. The connection between poor EQ and

 Learn how to manage your emotions.

 Learn to motivate our selves. Learn to emotional self control

 The need to develop empathy. We need to attuned to what

 We need to develop emotional intelligence so we are capable

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