INTELLIGENT

AUTOMATION

1
 NEW WAVE OF
PRODUCTIVITY IS
HERE
1970 1990 2000 2010 2017

Shared Services Offshoring Platforms Analytics Automation

2
McKinsey: 51% of tasks in common
occupations are automatable using
current level of technology

CONFIDENTIAL 3
Key segments - BFSI, Healthcare,
Telco, Retail are most affected

CONFIDENTIAL 4
Sebastian Thurn
“We no longer program
by prescribing rules,
but by giving examples.

We let the computer

learn.”
- Sebastian Thurn

Inventor of autonomous car

Board member of Credit Suisse
Traditional Programming

Data
Computer Output
Program

Machine Learning

Data
Computer Program
Output
 Intelligent Automation
Head work
i.e. extracting information
from unstructured sources

Hand work Machine

i.e. entering data from one
application into another
Learning
“aka”
Robotic Cognitive
Process
Automation
“aka” RPA

CONFIDENTIAL 7
TRANSITION OF WORK FROM HUMAN TO
SOFTWARE ROBOTS IN WORKFUSION
6 levels of automation
Fully manual People People People People train,
process attending to prepare inputs, manage explain, and
desktops send batches exceptions assist bots
to automation

Robotic, Self-managed,
Robotic and cognitive, self-healing
cognitive bots chatbots do bots both
Robotic Robotic batch running 100% most of the make and
desktop assist automation unattended work check

0 1 2 3 4 5
Manual Attended Batch Unattended Intelligent Full

9
Enemies of digital operations
come in force

Core Apps Subjective Conversational Work

Landscape Decisions Processes Orchestration

10
<
ROBOTIC
BOTS
Use apps like people do Before
Work 24x7 Heavy app integration work
Scale to enterprise-wide “$5m + 5 years” initiatives

#rpa After
#robotics 9-12 week iterations
#desktopautomation 20-30% improvement
<
COGNITIVE
BOTS
Handle exceptions Before
Handle unstructured data Writing rules + templates
Improve quality Managing exception queues

#machinelearning After
#ml Continuous learning from data
#ai +10-30% improvement
<
CHATBOTS
Deflect calls/emails
Before
Complete tasks Triaging inquires / sending updates
Improve experience Massive email / chat / call volume

After
#virtualcustomeragent Touchless transactions
#vca 25% volume deflection
SMART
AUTOMATION

Workflow Analytics

OCR Robotics

Exceptions ML
 Automation
Cloud

Chatbots

Smart Process
Automation

RPA
Express
Gartner IA Mapping

http://www.gartner.com//it/content/3461400/3461417/november_3_rpa_hype_reality_fkaramouzis.pdf?userId=86574280
CONFIDENTIAL 16
Gartner Vendor Map

http://www.gartner.com//it/content/3461400/3461417/november_3_rpa_hype_reality_fkaramouzis.pdf?userId=86574280
CONFIDENTIAL 17
 WorkFusion Overview
COMPANY
MIT CSAILab roots
Founded in 2011
HQ in New York on Wall St.
200 employees globally

FINANCIALS
$75M of VC funding
COMMERCE & TECH
Georgian Partners/Nokia/MDV/Greycroft/iNovia
LIFE SCIENCE & INSURANCE

AWARDS
2016 CODiE Best Big Data Solution
Top 10 American Banker’s FinTech

BANKING & FINANCIAL SERVICES

CONFIDENTIAL 18
Eurobonds
Eurobonds used to be “too
complex” to automate
USD-denominated bonds of foreign
issuers
GG021 – Instrument Basic Data

GG111 - Issue conditions

GG112 - Repayment Conditions

GG114 - Interest/Income Schedule

GG115 - Capital Structure

GG121 - Tax and Reporting

GG124 - Redemption structured products

GG125 – Deliverability/Safe custody

GG143 – Underlying Information

30-40 fields extracted per term
sheet manually

60 minutes
per document

48 minutes
of manual labor
40% of cost can be saved using
cognitive automation
75% automated

9 minutes
per document (from 48)

$400k saved
in BPO spend

98% precision
It is more common than it seems

Settlement Bill of Hospital Credit Proof of Mortgage

instructions Lading bill Letter Employment Deed

23
TRADE FINANCE
24
50% of $18 trillion of trade is
financed by banks

Open Documentary Letter of Cash-in-

account collection credit advance

More secure for Exporter

More secure for Importer

25
 …at the same time
Regulated: Foreign Trade Policy /
DGFT, FEMA, banking (KYC), taxation
Highly unstructured: invoices, bills,
declarations, certificates, letters
High-volume: 1000s of transactions/day
Time-sensitive: same day processing
Complex: FX, delayed collections,
loans, inter-bank, cross-border
Cross-system: multiple core systems

26
Trade finance: import payments
Cognitive Robotics
Cognitive Automation of data entry and matching RPA across 5-10 applications

Do scrutiny Earmark
Perform
(KYC, funds,
payment
compliance) check FX
Receive Enter data
documents into trade
at branch system
Check Verify
Check rates
scrutiny payment

90 20

Headcount: 110 >

FTE
91 FTE
49
47 Automation rate: 57%
17%
55%
27
Business Case
$7m savings Current State
Total FTE
Target State
Workforce Total Annual
Process FTE FTE Cost
over 3 years Cost Automation
Reduction FTE Savings
Trade Finance 77 $37,000 $2,849,000 54% 41% $1,153,845

6 months KYC
Reconciliation
170
188
$35,000
$22,000
$5,950,000
$4,136,000
45%
35%
34%
26%
$2,008,125
$1,085,700

payback Total 435 $12,935,000

42% 32% $4,247,670

Investment Return
Services Software Impact
Year 1 $.75M $.8M (50% Benefit Year 1) $ 2.1M

Year 2 $.3M $.8M (100% Benefit Year 2) $ 4.2M

Year 3 $.2M $.8M (100% Benefit Year 3) $ 4.2M

-2M -1M 0 1M 2M 3M 4M

• Reducing time and effort will create FTE capacity that can be realized as hard savings to the P&L
• Workforce Reduction = 75% * Automation Percentage (based on partial FTE utilization and other factors)
• FTE compensation figures are annual cost estimate averages (USD) and include direct and indirect compensation, operational costs
including hard and soft provisioning, hiring and training

CONFIDENTIAL 28
FINANCE &
ACCOUNTING
CONFIDENTIAL 29
 Accounts Payable: Invoice
compliance
Low coverage: 10% checked only
Highly unstructured: invoices
High-volume: 1000s of transactions/day
Time-sensitive: same day processing
Global: 80 countries

CONFIDENTIAL 30
 Procure-To-Pay: Invoice
Compliance Processing Case Study
Low coverage: 10% checked only
Process Highly unstructured: Invoices from 3rd party vendors in pdf or tiff format
Overview High-volume: 1000s of transactions/month, same date
Global: 80 countries

Straight-through Processing %
Phase 1: RPA
Intelligent Testing how much can be RPA on 6 fields

Automation accomplished with RPA

Solution Phase 2: RPA+Cognitive 6 fields with Machine Learning
Machine Learning-based Full 10 fields with Machine
Learning
compliance based on 3000 40% 50% 60% 70% 80%
transactions

80% work reduction with both RPA and Cognitive applied

Outcome 93% quality (increase of >20% from Manual Process)
10x decrease in cycle time from 6-8 minutes to 30s, decreased SLA breach by 70%

67 FTE @ $60k loaded cost = $4MM savings

10x improvement from
automation
Robotics +
Manual Robotics
Cognitive
100%
manual

2x less work
50% automation = 10x!
5x less work
80% automation
3 min
per invoice
2x faster
Same speed
1.5 min per invoice

32
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 FnA Business case
Automtation savings,
Footprint Automation , % FTE, after automation $k/y
FTE FTE, % Cost, $k/y 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Min Max Min Max
GL and reporting 160 20% 25.0 30% 50% 80 112 $ 1,200 $ 2,000
AR & cash management 160 20% 20.0 30% 50% 80 112 $ 960 $ 1,600
AP & expense reporting 120 15% 20.0 30% X X X 50% 60 84 $ 720 $ 1,200
FP&A 120 15% 45.0 10% X X 20% 96 108 $ 540 $ 1,080
Payroll 40 5% 20.0 40% X X X 60% 16 24 $ 320 $ 480
Treasury 40 5% 20.0 10% X X 20% 32 36 $ 80 $ 160
Internal audit 40 5% 35.0 10% X X 20% 32 36 $ 140 $ 280
Fixed assets 40 5% 20.0 10% X X 20% 32 36 $ 80 $ 160
Tax 40 5% 20.0 10% X X 20% 32 36 $ 80 $ 160
Other 40 5% 20.0 20% X X X 40% 24 32 $ 160 $ 320
800 100% 25.50 484 616 $ 4,280 $ 7,440

CONFIDENTIAL 33
Retail Measurement
 Retail measurement

Volumetric Distribution Calculated

Price Facts
facts facts Facts
• Purchases • Spread • Competitive • Share moves
• Stock • Efficiency • Elasticity • Brand moves
• Volume • Out of stock • Share effects • Supply
• Value
Retail measurement is
complicated
Brand Ingredients
Preservative Cheese Type
Presence Claim
Food Allergy Claim
Crust Type
Artificial Color Flavor
Claims Presence Claim
Pizza Topping Claim Strategic Ingredient
Meat Topping Presence Claims
Vegetable Type
Oil Presence Claim
Calories
Nutrition Facts
Nutritional
Health Claim
Servings

Environmental Product Storage

Claim UPC as Stated
Size
Brand Owner
Characteristic Value Characteristic Value
MODULE PIZZA - FROZEN BRANDED COMPONENT OR FLAVOR
COMMODITY GROUP PIZZA ENDORSEMENT
COMPETITIVE CATEGORY OGRDS PIZZA-FROZEN  
LICENSED TRADEMARK
COMMON CONSUMER NAME PIZZA
DIGIORNO PIZZERIA! (NESTLE FROZEN FOOD SECONDARY SIZE  
BRAND
COMPANY)
NAKED PRODUCT SIZE CLAIM
BRAND OWNER NESTLE FROZEN FOOD CO
BASE SIZE 18.8 OUNCE PACKAGE ENVIRONMENTAL CLAIM PLEASE RECYCLE THIS CARTON
PRODUCT SIZE 18.8 OUNCE PACKAGE FEATURE TRADEMARK
TRIAL SIZE NOT STATED
PACKAGE MANUFACTURING PROCESS
TOTAL SIZE 18.8 OUNCE
PACK TYPE SINGLE PACK PACKAGE TOP OPENING
PACKAGE GENERAL SHAPE WRAP IN BOX CALCIUM PRESENCE CLAIM
PACKAGE MATERIAL SUBSTANCE PLASTIC CLAIM [MULTI-VALUE]
PACKAGE PRESENTATION OPTION NONPEGABLE EGG TOPPING
FORM SQUARE
BONUS FREE VALUE STATEMENT NOT STATED FIBER PRESENCE CLAIM
BONUS PACK 0 PERCENT FOOD ALLERGY STATEMENT [MULTI-VALUE]
MANUFACTURER SUGGESTED PRICE NOT STATED FRUIT TYPE
MANUFACTURER SUGGESTED PRICE CLAIM NOT STATED GLYCEMIC INDEX CLAIM
PREPRICED NOT STATED
LACTOSE PRESENCE CLAIM
PRICE REDUCTION NOT STATED
CALORIE CLAIM NOT STATED MINERAL PRESENCE CLAIM
CARBOHYDRATE PRESENCE CLAIM NOT STATED MSG PRESENCE CLAIM
CHEESE TYPE PART SKIM MOZZARELLA NUT TYPE
CHOLESTEROL PRESENCE CLAIM NOT STATED
OCCASION
CRUST TYPE THIN AND CRISPY
FAT PRESENCE CLAIM NOT STATED OIL PRESENCE CLAIM EXTRA VIRGIN OLIVE OIL
GENETIC MODIFICATION CLAIM NOT STATED ORIGIN
IMPORTED OR DOMESTIC NOT STATED PRESERVATIVE PRESENCE CLAIM PRESERVATIVE FREE CRUST
MANUFACTURING PROCESS NOT STATED PROTEIN PRESENCE CLAIM
[MULTI-VALUE] PREMIUM PEPPERONI, ITALIAN
MEAT TOPPING SAFE HANDLING INSTRUCTIONS
SAUSAGE
MEAT TOPPING COUNT 2 COUNT SAUCE TYPE
NUTRITIONAL HEALTH CLAIM NUTRITIONAL COMPASS FLAVORFUL SAUCE MADE VINE
STRATEGIC INGREDIENT PRESENCE CLAIM
ORGANIC CLAIM NOT STATED RPND TMT HRB
PIZZA TOPPING CLAIM SUPREME SPECIALE SWEETENER PRESENCE CLAIM
PREPARATION METHOD [MULTI-VALUE] TARGET GROUP
PRODUCT STORAGE AS STATED KEEP FROZEN
SAFE HANDLING INSTRUCTIONS PRESENCE NOT STATED VITAMIN PRESENCE CLAIM
SALT PRESENCE CLAIM NOT STATED WHEAT PRESENCE CLAIM
SEAFOOD TYPE NOT STATED PRODUCT CLAIM
SLICE COUNT NOT STATED ARTIFICIAL COLOR FLAVOR PRESENCE CLAIM NO ARTIFICIAL FLAVORS
SODIUM PRESENCE CLAIM NOT STATED
USDA ORGANIC SEAL NOT STATED
[MULTI-VALUE] RED PEPPERS, GREEN PEPPERS,
VEGETABLE TYPE
CARMELIZED ONIONS
CALORIES FROM SATURATED FAT NOT STATED
CALORIES PER SERVING SIZE 310 CALORIE
CHOLESTEROL 30 MILLIGRAM
DIETARY FIBER 2 GRAM
FAT CALORIE PER SERVING SIZE 130 CALORIE
PROTEIN GRAM 13 GRAM
SATURATED FAT GRAM 6 GRAM
SERVING PER CONTAINER 4 SERVING
SERVING SIZE HOUSEHOLD 0.25 PIZZA Characteristic Value
SERVING SIZE METRIC 133 GRAM
INSOLUBLE FIBER NOT STATED
SODIUM 750 MILLIGRAM
SUGAR ALCOHOL NOT STATED LACTOSE NOT STATED
SUGAR GRAM 4 GRAM MONOUNSATURATED FAT GRAM NOT STATED
TOTAL CARBOHYDRATE GRAM 32 GRAM POLYUNSATURATED FAT GRAM NOT STATED
TOTAL FAT GRAM 14 GRAM
TRANS FAT GRAM 0 GRAM POTASSIUM NOT STATED
$25m in Coding costs globally

Retailer
Data
Local Dataset Global Dataset
Images
Reports
Vendor
Data

Manual coding
80% work elimination via
cognitive automation

Retailer
Data
Local Dataset Global Dataset
Images
Reports
Vendor
Data

98.5% 70%
accuracy Cognitive coding automated
HR Shared Services On Boarding
End-to-end new hire onboarding from digital acceptance of Approval to Offer to Business Day 1: Process was highly manual and unstructured with
multiple hand-offs, taking up to 6 weeks to on board a new employee or contractor.

Overview of the
Highly manual: Once approval to offer is sent out, the ingestion for acceptance was provided in an email,
Process which waited for action by the hiring manager
Time-intensive: On boarding of Contractors could take 6 weeks or more, New Hire FTE, 4+ weeks
Dense Process: Business Level entitlements provided as requested, ad hoc
Global: 80 countries

Intelligent Phase 1: RPA

Automation RPA
Solution
Automation applied to the
front-end-process;
digitization of handoff’s

Phase 2: ML Machine Learning

Machine Learning applied to
40% 50% 60% 70% 80%
Business Job ID to automate
entitlements
Automation Percentage

 Average of 48% Automation with RPA on front-end process, 78% with ML training of business job
Business Value function identification and matching
Outcome
 94% Quality

11 FTE savings ($36,000 Fully Loaded, $396,000 Savings)

ROI of 40% after start up costs
Insurance Claims: Claim Sanctions Processing Case Study
Global sanctions process involves name matching for individuals, organization, or vessel names to identify potential match or false positive for
Sanctions

Highly Manual: Each sanction search is highly manual and repetitive with heavy copy and pasting from one system to another
Overview of the for Level 1 clearance
Process
Highly structured: System to system data extraction and input with like for like fields
Time-Consuming: Each record takes approximately 6-10 minutes to complete Level 1 clearance
Time-sensitive: Same Day Processing

Smart Process Phase 1: RPA

Automation RPA Rules Configuration
Solution
Apply RPA for rules-based
data extraction/data entry

Phase 2: RPA + Exception

Handling Additional Automation w/
Machine Learning Tasks Machine Learning Tasks
applied to Exceptions 40% 50% 60% 70% 80%

Automation Percentage

Average of 60% Automation with RPA, 79% Automation with Machine Learning tasks added; 97% Quality, Decreased
Business Value cycle time from 6-10 minutes to 90 seconds
Outcome Replicatable process and configuration for processes accessing similar source system

14 FTE savings @ $71,600 fully loaded cost per FTE ($1MM)

Insurance Claims: Statement of Value Processing Case Study
Statement of Value (SOV) information is identified and extracted in multi-table, multi-tabbed excel files by machines and checked by analysts before
conversion to specified web formats.

Highly Manual: Each field needs to be mapped manually by a team of 100 offshore analysts
Overview of the Highly unstructured: Rules based efforts to map and extract fields based on scripts were unsuccessful
Process
Time-Consuming: Each record takes approximately 15-20 minutes to map; there are approximately 40-50k accounts to
process per year

Smart Process Phase 1: SPA

Automation SPA Out of the Box
Solution
Existing machine learning extraction models applied to
human tasks

Phase 2: SPA Retooling + Post-Processing

Post processing enhancements, machine learning SPA Retooling + Post-Processing
model retooled and larger training data sets used to
improve automation coverage 40% 50% 60% 70% 80% 90%

Automation Percentage

78% average field level Automation with out of the box SPA, 86% average field level automation model retooling and
Business Value post-processing; 95% Quality
Outcome Replicatable process and configuration for processes accessing similar source system

25 FTE savings @ $62,400 fully loaded cost per FTE ($1.5MM)

Global insurer saves underwriter time by classifying emails
with over 95% accuracy
Problem
 In the Personal Lines underwriting service center, 20%
of all emails delivered to underwriters are not intended
to be delivered to them
 Management of misdirected emails results in
productivity loss of approximately $625,000/year
 An intelligent learning based email routing system
designed to accurately route emails to appropriate user
groups is needed

Solution
 WorkFusion’s Virtual Data Scientist was leveraged to
Impact be able to dynamically determine the best combination
of Machine Learning algorithms to classify emails
95% 20% $625k automatically, correctly identifying the proper category
for 95.4% of emails
ACCURACY PRODUCTIVITY SAVINGS (est.)
of email increase (est.) from from recovery of  As part of a Smart Process Automation workflow, this
classifications auto-classification lost productivity process cam be embedded within the email system to
automatically route emails to the proper destination
Benefits of automation go beyond
reduced cost and improved speed
Quality

Improved Speed
service
Scale

Automation
Reduced Cost Automation arbitrage
Benefits
Governance

Security
Better ability to
manage Business Continuity

Better people practices

CONFIDENTIAL 44
 Task-level Machine Learning

Task Data Matching Ranking & Approval & Inquiry

Extraction Scoring Review

Algorithms CRF, HMM, RF, SVM, NN, DT, RankSVM, SVM, RF, RL, NN, CRF, NN, DT
SVM, NN Boosting MCMC Boosting

# to Train 500+ 1000+ 1000+ 1000+ 5000+

Automation 30-50% STP 70% STP 30% STP 80% STP 20% STP
80% less effort 98% accuracy 60% less effort 95% accuracy 75% less effort

Algorithms Algo implementations

DT = Decision Tree Liblinear (http://www.csie.ntu.edu.tw/~cjlin/liblinear/)
RF = Random Forest LibSvm (http://www.csie.ntu.edu.tw/~cjlin/libsvm/)
NN = Neural Networks  Vowpal_Wabbit (http://hunch.net/~vw/)
CONFIDENTIAL CRF = Conditional Random Field CRF++ (https://taku910.github.io/crfpp/) 45
HMM = Hidden Markov Model CRFSuite (http://www.chokkan.org/software/crfsuite/)
MCMC = Markov Chain Monte Carlo Spearmint (https://github.com/JasperSnoek/spearmint)
Intelligent Automation
Process Heatmaps
Opportunities for Automation

CONFIDENTIAL 46
 Shared Services process map
L2
Business

Third Party
Analytics Business Control & Sourcing & Operations Payments Purchasing
Leadership PMO Systems Compliance
Office Governance Procurement Support Operations Operations

L3 Spend reporting and

analysis
Administrative
Support
Audit Readiness and
Management
Business
Stakeholder
Strategy &
Functional
Global Process
Ownership
Invoice Processing
and Compliance
Buying Desk
Change Management
Project Execution
Operational
Readiness and
Aggregate Data and
Report on a 3rd Party
Processes Relationship Mgmt Leadership Support
across
Functions
Contract Global Process Solution Integrator Gather & Interpret
Deal Support & CFO Marketing Content Control Gap and
Administration / Help Desk Payment Processing Administration
Savings Validation and Design Issue Management Management Design Processes Data
Management

Operations, Sourcing Information Security, Solution Integrator

User and employee Deal Reviews and Quality Control and T&E Processing and Reengineering and
and Risk analytics, COB and Fraud PO Buyer Implementation & Monitor 3rd Parties
communications Approvals Assurance Compliance Project Management
reporting & metrics Management Config.

In Country Sourcing Provide Policy,

Strategic Analytics Functional / Org Risk Assessments, Service Delivery Vendor Record Project Tracking and Stakeholder &
and Stakeholder POFA Process, Risk
Development Strategy Country Reviews Management Maintenance Reporting Project Management
Engagement Guidance

Workforce Planning, Monthly Op Review, Training Content

Strategic Systems Review, Analyze &
Budgetary Control & Regular/Ad-hoc Sourcing Execution Development &
Planning & Roadmap Assess Data
Internal Scorecards reporting Maintenance

Supplier Information
Talent Management Sharing and
Management

Supplier Onboarding
and Risk Mgmt
SPA benefits

Less More
FnA Automation Heatmap
Treasury /
Accounts Billings & Financial
Payable Collections Accounting Reporting FP&A Common

Level 2 Capital Planning & Management Strategy, Policies, and

Procedures
Journal Entry Processing Accounting Policy Budgeting Reporting

Major
Process Cash Management Billing Management Audit Support Consolidation Accounting Forecasting Tax

Group
Equity / Debt Cash Management Deferred Acquisition Purchase Accounting Planning Master Data Maintenance

Ratings Agency Relations Cash / Billing Receipts Ledger Maintenance SEC / GAAP Reporting Financial Analysis and Review

Banking Relations Cash Application Ledger Close Accounting Statutory Reporting

Bank Reconciliations Collections Management Reconciliation Regulatory Filings

Payment Processing Dunning Expense Accounting

Invoice Processing Reconciliations

T&E Processing Payments & Refund Processing Less More

Automation
benefits
CONFIDENTIAL 48
Insurance Automation
L1
Business

Product Development Sales & Distribution Customer Acquisition & Policy Administration Billing & Collections Claims
Underwriting

L2 Market research, Segmentation

and Profitability analysis
Channel Integration Case Submission & Setup
Policy Changes /
Endorsements / Strategy, Policies, and
Procedures
First Notice of Loss
(FNOL)
Processes Cancellations
across
Functions
Scheduled Activity / Billing Management / Claims Coverage /
Product design Access Methods Case Implementation
Renewals Issuance Investigation

Product Definition and Distribution Strategy & Clearance Policy Storage & Retrieval Cash Management Claims Assessment
Development Support

Book Roll/ Transfer (data Claims Handling /

Impact Analysis & Modeling Service Capabilities Rating / UW Decision Cash / Billing Receipts
migration/entry) Adjudication

Distribution Performance General Policy Cash Application Claims Booking

Filing Management Quote / Bind
Management Administration

Brand Health & Equity Contract Investment Claims Payment

Product Maintenance Premium Booking Collections Management
Management Management

Deployment & Monitoring Customer & Market Insight Policy Issuance and Escalation (Dunning) Claims Recovery
Contract Analysis
Fulfillment

Customer Experience Claims Reporting

Enrollment Retention Reconciliations
Management

Claims Fraud & Abuse /

Enterprise Marketing Payments & Refund
Litigation / Arbitration /
Management Processing
Sanctions
 Banking Automation
Consumer/Retail Private/Institution Enterprise Operations
L1 Retail/Business Lending/
Cards Research Trading
Corporate
Shared Services
Enterprise Supply
Global Functions
Business Banking Mortgage Finance Chain

L2 Origination Origination Origination Research Advisory Trade Finance Advisory Finance & Risk
Operations
Sourcing
Financial Planning
& Analysis
Business
Loan Application HR Shared Payment Operations
KYC, AML Fulfillment Analytics Trade Execution Issuance Legal
Processing Services (A/P & A/R)

Account Underwriting and Research General Services &

Authorization Debt Finance Complex Finance Procurement HR
Maintenance QC Production Travel

Investments and Documentation & Investment/ Wealth Resource & Control &
Chargeback Custody & Clearing Risk/Audit
Brokerage Funding Valuation Maturity Management Location Strategy Governance

Account Mergers & Service Usage

Cash Management Settlement Account Servicing Risk & Compliance Operations Support IT/Infrastructure
Maintenance Acquisition Tracking

Query Handling and Business Service Purchasing

Default Servicing Arbitrage Broker/Dealer CTO
investigations Provisioning Operations

Loan Closure and Trading Risk

Lien Release Management

L3 Marketing Analytics Confirmations Reconciliations

Processes Fraud Analytics Cash Management & Payments Validations
across
Functions Risk Analytics Inventory Management Processing
Marketing Analytics Data Management Data Management
Fraud Analytics Clearing & Settlement Analytics
Risk Analytics Revenue Accounting & Control Reporting
Collateral Management Adjustments
Trade Lifecycle Management Migrations
INTELLIGENT AUTOMATION
IS HERE
#softwarerobots

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