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    Final Year Project Proposal 1

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    SAIMA SHAHZADI
    The document describes a proposed complaint management system that would allow users to submit complaints online through a secure web-based interface. It notes the issues with the current manual system, such as time wastage, loss of documents, and inefficiency. The proposed system aims to develop an online complaint management system that streamlines the complaint handling process, allows for reporting, and facilitates submitting complaints securely while saving time and resources over the existing manual process. Key features would include modules for public interfaces, complaint handling, user management, and disaster recovery.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Final Year Project Proposal 1

    Uploaded by

    SAIMA SHAHZADI
    48 views11 pages
    The document describes a proposed complaint management system that would allow users to submit complaints online through a secure web-based interface. It notes the issues with the current manual system, such as time wastage, loss of documents, and inefficiency. The proposed system aims to develop an online complaint management system that streamlines the complaint handling process, allows for reporting, and facilitates submitting complaints securely while saving time and resources over the existing manual process. Key features would include modules for public interfaces, complaint handling, user management, and disaster recovery.

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    The document describes a proposed complaint management system that would allow users to submit complaints online through a secure web-based interface. It notes the issues with the current manual system, such as time wastage, loss of documents, and inefficiency. The proposed system aims to develop an online complaint management system that streamlines the complaint handling process, allows for reporting, and facilitates submitting complaints securely while saving time and resources over the existing manual process. Key features would include modules for public interfaces, complaint handling, user management, and disaster recovery.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    48 views11 pages

    Final Year Project Proposal 1

    Uploaded by

    SAIMA SHAHZADI
    The document describes a proposed complaint management system that would allow users to submit complaints online through a secure web-based interface. It notes the issues with the current manual system, such as time wastage, loss of documents, and inefficiency. The proposed system aims to develop an online complaint management system that streamlines the complaint handling process, allows for reporting, and facilitates submitting complaints securely while saving time and resources over the existing manual process. Key features would include modules for public interfaces, complaint handling, user management, and disaster recovery.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 11

    COMPLAINT MANAGEMENT SYSTEM

    Student Saima Shehzadi


    ID 20101005-022
    Dep MSc-IT
    Supervisor Miss Sana
    INTRODUCTION

     Online way to register a complaint


     Web-based software system
     Process of handling ,managing and responding to complaints
     Protected from unauthorized access
     Secure
     Accurate
     Redundancy
    login

    Send
    feedback/appeal
    User Submit complaint

    View results
    COMPLAINT MANAGEMENT CYCLE

    Solution Define
    review problem

    Check Analyze
    outcomes problem

    Plan a
    solution
    EXISTING SYSTEM PROBLEM

     Current manual system


     Time wastage and long quarries.
     Partial or total loss of file or documents.
     Clumsy and inefficient
     Exposures of confidential matters.
     Inefficiency of some members of staff due to laziness in searching of the
    files.
    PROPOSED SYSTEM

     The proposed model aims to develop a Service oriented framework for


    e-Complaint web based that targets the incremental lifecycle.
     Online Complaint Management System provides an online way of
    solving the problems faced by the public by saving time and eradicate
    corruption , And The ability of providing many of the reports on the
    system , and add to Facilitate the process of submitting a complaint.
    WHY WE NEED THIS SYSTEM

     To make complaints easier to coordinate, monitor, track and resolve.


     To provide quick responds to students/faculty/user complains.
     Controlling redundancy in storing the same data multiple times.
     Accuracy, timeliness and comprehensiveness of the system output.
     Enhancement in the completion of work within the constraints of time.
     Prompt and specific retrieval of data.
     It reduces cost.
     Enhance security.
     Ensures Continuous Availability
     To provide a medium through which authorize personnel can attend to those
    complain from customers from any location. Simultaneously update changes
    made to any data, item in the entire database.
    TOOLS AND TECHNOLOGY

     HTML
     CSS
     JavaScript
     MySQL
    MODULES

     Public interface
     Complaint handling
     User management
     Disaster recovery
    EXISTING SYSTEM VS PROPOSED
    SYSTEM

    Existing Proposed
    Manual Automated
    Lack of security More secure
    Time consuming Time saving
    Non retrieval of data Data retrieval
    Inefficient Efficient
    Higher Cost Cost less/reduces cost
    Takes a lot of space Take less space
    Existing Proposed
    Being misplaced Not misplaced/track easily
    Hard to make changes Easy modification

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