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    Communication Skills

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    Communication involves sending and receiving messages through various channels and can be impacted by noise. The most common ways of communicating are speaking, writing, listening, and using body language. Effective communication skills are important for careers and relationships. Barriers like assumptions, emotions, and distractions can interfere with clear communication. Developing skills like listening, clarity, and integrity can help people become better communicators.

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    Communication Skills

    Uploaded by

    s_87045489
    296 views30 pages
    Communication involves sending and receiving messages through various channels and can be impacted by noise. The most common ways of communicating are speaking, writing, listening, and using body language. Effective communication skills are important for careers and relationships. Barriers like assumptions, emotions, and distractions can interfere with clear communication. Developing skills like listening, clarity, and integrity can help people become better communicators.

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    Communication involves sending and receiving messages through various channels and can be impacted by noise. The most common ways of communicating are speaking, writing, listening, and using body language. Effective communication skills are important for careers and relationships. Barriers like assumptions, emotions, and distractions can interfere with clear communication. Developing skills like listening, clarity, and integrity can help people become better communicators.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    296 views30 pages

    Communication Skills

    Uploaded by

    s_87045489
    Communication involves sending and receiving messages through various channels and can be impacted by noise. The most common ways of communicating are speaking, writing, listening, and using body language. Effective communication skills are important for careers and relationships. Barriers like assumptions, emotions, and distractions can interfere with clear communication. Developing skills like listening, clarity, and integrity can help people become better communicators.

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    Communication is a series of

    Touch
    Writing
    9% Speaking
    30%
    Reading
    16%

    Listening
    45%
    Communication Process

    Feedback

    receiver sender
    Use of
    channel to
    transmit
    SENDER RECEIVER
    the
    message

    Noise
    Communication code scheme
    Communication Skills

     Communication skills is the ability to use language


    (receptive) and express (expressive) information.

     Effective communication skills are a critical element in


    your career and personal lives.
    What are the most common ways
    we communicate?

    ma ges
    i su al I
    rd V
    Wo
    en
    Spok

    Bod
    y Lan
    Written Word gua
    ge
    Communication Goals
    To change behavior

    To get action
    To ensure understanding

    To persuade

    To get and give information


    Barriers to communication
    • Noise
    • Inappropriate medium
    • Assumptions/Misconceptions
    • Emotions
    • Language differences
    • Poor listening skills
    • Distractions
     Verbal Messages - the words we choose
     Paraverbal Messages - how we say the
    words
     Nonverbal Messages - our body language

    These Three Components Are Used To


     Send Clear, Concise Messages
     Receive and Correctly Understand Messages
    Sent to Us
    SENDING MESSAGES

     Are brief, succinct, and organized


     Are free of jargon
     Do not create resistance in the listener
    Nonverbal messages are the primary way that we communicate emotions

    Facial Expression

    Postures and Gestures


    (P)OSTURES & GESTURES
    How do you use hand gestures? Stance?
    (E)YE CONTACT
    How’s your “Lighthouse”?
    (O)RIENTATION
    How do you position yourself?
    (P)RESENTATION
    How do you deliver your message?
    (L)OOKS
    Are your looks, appearance, dress important?
    (E)PRESSIONS OF EMOTION
    Are you using facial expressions to express emotion?
     Paraverbal communication refers to the
    messages that we transmit through the tone,
    pitch, and pacing of our voices.
     Listening
     Requires concentration and energy
     Involves a psychological connection with the speaker
     Includes a desire and willingness to try and see things from another's perspective
     Requires that we suspend judgment and evaluation
    Key Listening Skills

     Nonverbal
     Giving full physical attention to the speaker;
     Being aware of the speaker's nonverbal messages;

     Verbal
     Paying attention to the words and feelings that are being expressed
    What makes a good communicator?

    Clarity Adequacy

    Integrity Timing
    How do you develop your communication skills?
    Explore the related skills
    ESSENTIALS OF COMMUNICATION
    Dos
     Always think ahead about what you are going to say.
     Use simple words and phrases that are understood by every body.
     Increase your knowledge on all subjects you are required to speak.
     Speak clearly and audibly.
     In case of an interruption, always do a little recap of what has been already
    said.
     Always pay undivided attention to the speaker while listening.
     While listening, always make notes of important points.
     Always ask for clarification if you have failed to grasp other’s point of view..
    ESSENTIALS OF COMMUNICATION
    DON’Ts
     Do not instantly react and mutter something in anger.
     Do not use technical terms & terminologies not understood by majority of
    people.
     Do not speak too fast or too slow.
     Do not speak in inaudible surroundings, as you won’t be heard.
     While listening do not glance here and there as it might distract the speaker.
     Do not interrupt the speaker.
     Do not jump to the conclusion that you have understood every thing.
    How to Improve Existing Level of
    COMMUNICATION?
     Improve language.
     Improve pronunciation.
     Work on voice modulation.
     Work on body language.
     Read more
     Listen more
     Avoid reading or watching or listening unwanted
    literature, gossip, media presentation etc.
     Think and speak.
     Do not speak too fast.
     Look presentable and confident.
    Improving Body Language - Tips
     Keep appropriate distance
     Touch only when appropriate
     Take care of your appearance
     Be aware - people may give false cues
     Maintain eye contact
     Smile genuinely
    Success for YOU…

    …in the new global and diverse workplace requires


    excellent communication skills!
    Questions

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