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Communication and Its Process

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MERINELLE GOMEZ
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55 views

Communication and Its Process

Uploaded by

MERINELLE GOMEZ
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Communication and its Process

Communication

Communication - the evoking of a shared or common


meaning in another person
Interpersonal Communication - communication
between two or more people
Communicator - the person originating the message
Receiver - the person receiving a message
Perceptual Screen - a window through which we
interact with people that influences the quality,
accuracy, and clarity of the communication
Communication

Message - the thoughts and feelings that the


communicator is attempting to elicit in the
receiver
Feedback Loop - the pathway that
completes two-way communication
Language - the words, their pronunciation,
and the methods of combining them used
& understood by a group of people
Communication

Data - uninterpreted and unanalyzed facts


Information - data that have been interpreted,
analyzed, & and have meaning to some user
Richness - the ability of a medium or channel
to elicit or evoke meaning in the receiver
Basic Interpersonal
Communication Model

/ / / /
/
/
Communicator /
/
/
/
Receiver /
/
Event
/
/
/
/ Message /
/
/
/
X
/
/
/
/ • Context /
/
/
/
/
/
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/ • Affect /
/
/
/

Perceptual screens Perceptual screens

Influence message quality, accuracy, clarity


Include age, gender, values, beliefs, culture,
experiences, needs
Barriers to Communication

Communication
 Physical separation
Barriers -
factors that block  Status differences
or significantly  Gender differences
distort successful  Cultural diversity
communication  Language
Examples of
Decoding Nonverbal Cues
He’s
unapproachable!
He’s angry! I’ll
stay out of
his way!

Boss breathes
Boss fails to acknowledge heavily &
employee’s greeting waves arms

I wonder what My opinion


he’s hiding? doesn’t count

No eye contact
while
communicating
Manager sighs deeply
SOURCE: Adapted from “Steps to Better Listening” by C. Hamilton and B. H. Kleiner. Copyright © February 1987. Reprinted with permission, Personnel Journal, all rights

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