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Presentation1 BS 605

This document discusses conflict management, negotiation, and their importance. It defines conflict and outlines common causes of conflict. Various conflict management strategies are presented, including remaining calm and admitting when wrong. Effective negotiation requires preparation, setting goals, considering alternatives, and seeking win-win agreements. Key stages of the negotiation process are outlined. The importance of developing strong communication, problem-solving, and persuasion skills are emphasized for both conflict management and negotiation.

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Sudipto Roy
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54 views17 pages

Presentation1 BS 605

This document discusses conflict management, negotiation, and their importance. It defines conflict and outlines common causes of conflict. Various conflict management strategies are presented, including remaining calm and admitting when wrong. Effective negotiation requires preparation, setting goals, considering alternatives, and seeking win-win agreements. Key stages of the negotiation process are outlined. The importance of developing strong communication, problem-solving, and persuasion skills are emphasized for both conflict management and negotiation.

Uploaded by

Sudipto Roy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Conflict Management and

Negotiation
BS605
Dr.Rooprekha Baksi
DONE BY –
ARGHADEEP DAS A91801922001
SUDIPTO ROY A91801922027
SOUVICK SHYAM A91801922064
ROHIT BARUAH A91801922123
ANDREW MAITRA A91801922138
MBA SECTION B
Agenda

What is Conflict?
Mapping the Conflict
Why Conflict Arise?
Effects of Conflict
Forms of Conflict
Stages of Conflict
Thomas-Kilman Theory of Conflict Management
Conflict Management Strategies
Positive outcomes of conflict management
Negotiation Meaning
Basics of Negotiation
Stages of Negotiation Process
Importance of Negotiation Skills
Tips for Good Negotiation
Conclusion
What is Conflict?

• Coined in the early 15th century.


• Latin word - "Conflictus" to strike hard.
• Simple disagreements between people.
• Mapping the Conflict
MAPPING THE CONFLICT

• Defining the Issue


• Identify who is involved
• List the major needs and concerns of each party
• Reading the Map
Why Conflicts Arise?

Root Causes of Conflict-


NEEDS
VALUES
PRESSURE
PERCEPTION
STYLES AND POLICIES
EFFECTS OF CONFLICT

Bad vs Good Conflict


Myth- All conflicts have negative effect
Good conflict encompasses learning for other people through
different perspectives
FORMS OF CONFLICT

FUNCTIONAL DYSFUNCTIONAL

• Works towards organizational • Blocks a group to reach organizational


goals or group. goals.
• Rise in tension, anxiety , stress and
• Constructive Conflict low trust
• Increases information and ideas. • Drives out low conflict tolerant
• Encourages Innovative Thinking people.
• Poor decision from lack of innovation.
• Reduces Stagnancy
• Increases Stagnancy
Stages of Conflict

Click icon to add picture Click icon to add picture Click icon to add picture

Latent Stage Perceived Stage


Participants not yet Participants aware Felt Stage
aware of conflict conflict exists Stress and Anxiety

Manifest Stage Aftermath Stage


Open and can be observed Outcome of conflict - resolution or
dissolution
Thomas - Kilmann Theory

Collaborating -
Problem Solver
Competing-
YOURSELF

Tough Battler
Compromising - Conciliator

Avoiding - Impersonal Complier

Accommodating - Friendly Helper


OTHERS
CONFLICT MANAGEMENT STRATEGIES

1.Remain Calm
2. Let the other person do the talking
3.Genuinely consider the other person's point of view
4.There's power in the words "Yes, yes, I see exactly what you're
saying
5.If a situation turns verbally abusive , put a stop to it.
6.If you're wrong quickly admit it and take responsibility.
7.Use the power of visualization.
Positive Outcomes of Conflict Management

• Collaboration between Team Members


• Better Working Relationships
• Improved Productivity
• Trust Amongst Colleagues
• Enhanced Engagement
NEGOTIATION

• Latin Word - "Negotiatus“


• to communicate with another for mutual agreement.
• Both Formal and Informal negotiations take place.
• In any negotiation , both parties discuss a solution to meet their
ultimate goals and needs which may be different , trying to
leverage out the best outcome.
BASICS IN NEGOTIATION

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Yielding
Problem Solving Contending

Examining and Discussing issues Showing yourself as the Giving into the demands of other
from a long term point of view Predominator in that person for their long term benefit
particular front

Inaction
Compromising
Buying time to come to a final decision.
Settling for a moderately
satisfactory outcome
STAGES OF NEGOTIATION PROCESS

• 1.Pre-negotiation
• 2. Preparation
• 3.Negotiations
• 4.Agreement or Non-agreement
• 5.Post Negotiation Learning
TIPS FOR GOOD NEGOTIATION

• 1.BE PREPARED - Always be prepared


with the scenarios and the other person • 5.TAKE YOUR TIME- Always take
whom you are going to negotiate with. time to think and plan and
• 2. SET YOUR GOALS- Know exatly what strategise your negotiation
you are looking to accomplish • 6. COMMUNICATION IS KEY- Keep it
• 3. CONSIDER ALTERNATIVES- Have an short, simple and make it effective.
alternative plan in action to fall back on • 7.LISTEN CAREFULLY- It is
• 4.DON'T SELL YOURSELF SHORT- You imperative to listen to other party
need to be extremely confident , having so that you are on equal footing
a great self esteem and knowing what
your worth is? • 8.SEEK WIN WIN SITUATION- Always
try to negotiate in a fair manner
IMPORTANCE OF NEGOTIATION SKILLS

Negotiation really helps in all these aspects of your life or your competencies.

• Conflict Resolution
• Persuasion
• Problem solving
• Enhances influence
• Communication
• Professional and career
advancement
CONCLUSION

• Parties often approach negotiation and conflict management from


different perspectives, differences that can lead to common
negotiation mistakes and disappointing outcomes.
• To enhance negotiation and conflict management skills, it is
important to acknowledge that differences in perceived conflict may
be likely.
• CONFLICT IS GOOD IN A NEGOTIATION PROCESS ... IT IS THE CLASH OF
TWO IDEAS , WHICH THEN, ALL BEING WELL, PRODUCES A THIRD IDEA.
-LUKE ROBERTS
Thank You

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