Week1 - Introduction To Management

Meaning, Functions, Types and Roles of
Management
Module 1: Introduction to Management
Module Learning Outcomes
Describe the primary functions of management and the roles of managers.
1.1: Describe what management is

1.2: Explain the primary functions of management
1.3: Describe the primary types of managers and the roles they play
1.4: Explain the advantages that arise from managing people well
What is Management?
Why does learning about management matter?
• Who makes the difficult decisions that result in the success or failure of the organization?
• How do organizations survive in world where conditions are constantly changing?
• Do you think making good business choices is an art or a science?
What is Management?
• The Definition of Management

• Process of planning, organizing, leading, and
controlling people in organization- effectively
use resources to meet goals
• The Two Aspects of Management

• People
• The people with the responsibility and authority to
determine the overall direction of the organization
• Process
• Decide what goals should be and defines them for
the organization
Practice Question 1
In most cases, the management function includes which of the following?
a) applying and distributing organizational resources effectively

b) acquiring new resources when necessary
c) analyzing and adapting to the ever-changing environment in which the organization operates
d) complying with legal, ethical, and social responsibilities of the community
e) developing relationships with and among people to execute the strategies and plans
f) all of the above
Primary Functions of Management
First Function of Management: Planning
• Defining goals and tackling them

• Defines future of organization- long-term
plans
• Develops strategic plans
• Long-term and effects entire organization
• Bridges gap between what organization is and
what it wants to be
• Tactical plans
• Translate strategic plans into specific actions-
who, what, where, etc.
Second Function of Management: Organizing
• Decides how to best implement the plans

• Decides how an organization is structured
• Assigns authority and responsibility
• Works to acquire resources
• Decides coordination
Third Function of Management: Leading
• Uses knowledge, character, and charisma-

inspire achievement of goals
• Leads by communication, building
commitment, creating shared values, and
encouraging high performance
• Uses the power of granting rewards and
punishments
Fourth Function of Management: Controlling
• Unexpected issues will arise

• Controlling
• process of monitoring activities, measuring
performance, comparing results, making
corrections
• Observing and responding to what happens
• The feedback loop
• most important aspect of controlling is that
managers must be keep informed.
Who Directs Each Function of Management?
• Leaders often step up in times of crisis that

needs immediate action.
• All managers perform each at different
times and the position depends on how
much.
• Different activities may happening at once
in an organization.
Class Discussion: Functions of Management
Now that we’ve discussed the four functions of management, let’s take a minute to reflect on
why it can be hard to motivate employees when big changes come into play.
What are some factors that cause employees to become resistant to change?
Types of Managers and Their Roles
Vertical Management
• Various levels of management within

organization
• Different levels = different aspects of
business
• Thinking
• Communicating
• Highly structured
• Workers in labor-intensive industries
• Disadvantage- limits information from
lower levels to upper
Top-Level
• What do these acronyms represent on a management team?

• CEO, COO, CMO, CTO, CFO, CCO
• Vice Presidents or division heads sometimes part of top management team
• Responsible for long-term success
• Set goals and pay careful attention to external environment
• Economy, law proposals, consumer/public relations
• Make financial investments
Middle Managers
• Department heads, directors, chief

supervisors
• Links between top and first-line managers
• Receives broad strategic plans with
specific objectives
• Encourages, supports, and fosters
employees
• Provides leadership
First-Line Managers
• Entry level- “on the line”

• close contact with workers
• Responsible for organizational objectives
and plans
• Assistant managers, shift managers,
foremen, section chiefs, office managers
• Focuses on internal issues- must
communicate
Team Leaders
• Reports to first-line or middle manager

• Develops timelines, specific work
assignments, provides training to team,
communicates clear instructions
• Makes sure team is operating efficiently
• Positions may be eliminated when new
team must be formed
Management Roles
• Leadership and Interpersonal Roles

• Top Managers
• Middle managers
• focus more on interpersonal skills
• Decisional Roles
• All managers required to make decisions
Leadership and Interpersonal Roles
• Top Managers
• Voice of organization
• Hard to separate personal aspects from corporate positions
• Middle Managers
• Determines what information can be shared
• Weighs informational value to decide what to send to top management
• First-Line Managers
• Evaluates work and helping employees contribute
Decisional Roles
• Entrepreneur- top-level managers

• Economic opportunities, lead change initiative
• Disturbance handler- top and middle managers

• React to problems in organization (internal/external)- decide what actions should be taken
• Resource allocator
• Depending on whether decisions affect whole company or not
• Negotiator- top and middle-level managers

• Top- negotiations about whole company (contracts or agreements)
• Middle- negotiate salary and hiring
Class Discussion: Managers and Leadership
Which type of manager spends more time in leadership activities?

The Advantages of Managing People Well
Class Discussion: The Advantages of Managing People
Well
“People are definitely a company’s greatest asset. It doesn’t make any difference
whether the company’s product is cars or cosmetics. A company is only as good
as the people it keeps.” – Mary Kay Ash
How can managers leverage their employees to achieve a true competitive advantage?
Quick Review
• Describe what management is in your own words.

• Explain the primary functions of management
• Differentiate between the planning, organizing, leading, and controlling functions of
management
• Differentiate between the functions of top managers, middle managers, first-line managers,
and team leaders
• Differentiate between leadership, informational, and decision-making roles
• Explain the advantages that arise from managing people well

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Meaning, Functions, Types and Roles of

Describe the primary functions of management and the roles of managers.

1.1: Describe what management is

• The Definition of Management

• The Two Aspects of Management

In most cases, the management function includes which of the following?

a) applying and distributing organizational resources effectively

• Defining goals and tackling them

• Decides how to best implement the plans

• Uses knowledge, character, and charisma-

• Unexpected issues will arise

• Leaders often step up in times of crisis that

• Various levels of management within

• What do these acronyms represent on a management team?

• Department heads, directors, chief

• Entry level- “on the line”

• Reports to first-line or middle manager

• Leadership and Interpersonal Roles

• Entrepreneur- top-level managers

• Disturbance handler- top and middle managers

• Negotiator- top and middle-level managers

Which type of manager spends more time in leadership activities?

• Describe what management is in your own words.

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