MASTER OF BUSINESS ADMINISTRATION

COURSE TITLE : TOTAL QUALITY MANAGEMENT

Lectured By: Dr. Maria Catbagan- Aplaten

T5: QUALITY STANDARDS:

ISO9000; ISO 14000; EMAS; OHSAS 18000

Student’s Name: PHORN Solida

SAN Lyheng
KIM Chansocheata
LEAV Hokseang
LYN Zhan Yuan
 OUR TEAM MEMBERS

Phorn Solida San Lyheng Kim Chansocheata Lyu Zhan Yuan Leav Hokseang
CONTENT

1. INTRODUCTION OF QUALITY STANDARD (QS)

2. QS OF ISO 9000
2.1 HISTORY OF ISO 9000
2.2 WHAT IS ISO 9000
2.3 THE HISTORY OF REVISION OF ISO 9000’s FAMILY
2.4 ISO 9000 vs. ISO 9001
2.5 THE Myths of ISO 9000
2.6 THE BENEFITS OF THE ISO PROCESS and ISO CERTIFICATION
2.7 THE ISO 9000 CERTIFICATION PROCESS
3. QS OF ISO 14000
3.1 WHAT IS ISO 14000
3.2 ISO 9000 vs. ISO 14000
CONTENT
3.3 PURPOSE OF ISO 14000
3.4 ISO 14000 STANDARDS (or ISO 14000’s FAMILY)
3.5 UNDERSTANDING ISO 14000
3.6 ISO 14000 STANDARDS
3.7 ISO 14000 REQUIREMENTS
4. EMAS
4.1 WHAT IS EMAS
4.2 EMAS vs. ISO 14000
4.3 EMAS PRACTICE
4.4 HOW TO APPLY & WHAT ARE REQUIREMENTS OF EMAS
5. QS OF OHSAS 18000
5.1 WHAT IS OHSAS 18000
CONTENT (Con’t)
5.2 WHY APPLY OHSAS 18001
5.3 REQUIREMENT TO APPLY OHSAS 18001
5.4 OHSAS 18002
5.5 OHSAS 18000 DEVELOPMENT
6. 5S in WORKPLACE BY JAPANESE
6.1 ORIGIN OF 5S
6.2 5S PRINCIPLES
6.3 PURPOSES & OBJECTIVE OF 5S
6.4 THE PRACTICAL OF 5S
6.5 5S IN WORKPLACE
7. CONCLUSION & RECOMMENDATION
8. REFERENCES
1 INTRODUCTION
1. INTRODUCTION OF QUALITY STANDARD

 Quality management standards are details of requirements, specifications, guidelines and characteristics
that products, services and processes should consistently meet in order to ensure quality matches
expectations, fit for purpose, meet the needs of their users.
 Purpose of quality management standards:
 ensuring safety and reliability of their products and services
 complying with regulations, often at a lower cost
 defining and controlling internal processes
 meeting environmental objectives
1. INTRODUCTION OF QUALITY STANDARD

Yum! Brands, Inc., formerly

The Coca-Cola Company Tricon Global Restaurants, Inc.,
1. What is ISO

 The International Organization for Standardization (ISO) is a body that comprises standards organizations
from 163 countries. Companies and individuals cannot be members of ISO; rather, the entity includes full
members (member bodies), correspondent members, and subscribers. Examples include the British
Standards Institution (BSI) for the United Kingdom, the Standards Council of Canada, and the American
National Standards Institute (ANSI). ISO’s many member-deliberated standards help organizations
worldwide meet the needs of customers and stakeholders and comply with regulations and statutes.
2 QUALITY STANDARD OF
ISO 9000
2.1 HISTORY OF ISO 9000

 ISO 9000, originally published in 1978 by the International

Organization for Standardization (ISO).

 Underwent major revision in 2000 with the concept of process

management.

 Revised again in 2008 which re-narrate ISO 9001:2000 with few

clarifications to the existing requirements of ISO 9001:2000

 Current revision of ISO 9000 and ISO 9001 was published in

September 2015
2.2 WHAT IS ISO 9000

 ISO 9000 is a family of quality improvement standards released by ISO. The

9000 series helps an organization define steps to create and maintain a quality
management system.
 ISO 9000 is one among the most popular standards of ISO.
 ISO 9000 is:
 A series of Quality Management System (QMS) standards,
 Provide guidance and tools for companies and organizations,
 To ensure that their products and services
consistently meet customer’s requirements,
 For consistent improvement in quality
2.3 ISO 9000 vs. ISO 9001

 ISO 9000 is a series/family of

standards
 ISO 9000 family standard also
contains an individual standard named
ISO 9000
 ISO 9001 is a standard within a family
 ISO 9001 is the only standard within the
ISO 9000 family to which organizations
can certify.
2.4 THE HISTORY OF REVISION OF ISO 9000’s FAMILY

ISO’s Family

Revision
2.5 THE Myths of ISO 9000

Some of the other myths companies commonly associate with ISO 9000:

 It guarantees customers.
 If you’re certified, your products must be top quality.
 A consultant can prepare the certification documentation for you.
 It’s a waste of money and time.
 The ISO 9000 requirements are complicated.
 Certification is the job of the quality-control department.
2.6 THE BENEFITS OF THE ISO PROCESS &
ISO CERTIFICATION

 Major purchasers in business and government often  As with other quality management methods, such as
require suppliers to be ISO certified, so certification the theory of constraints and Lean, ISO 9000
may bring new business. emphasizes finding the root cause of problems, so
 In an increasingly global economy, the more you can correct and account for them on a
organizations that certify, the more solid and continuing basis.
dependable the supply chain will become.  Certification may offer a roadmap for defining
 ISO certification can improve internal quality and building continual improvement into
communication, improve customer relationships, your strategic plan.
provide financial benefits for stakeholders, improve  ISO 9000 can help management become more fully
processes, and enhance supplier relationships. engaged in running a business.
2.7 THE ISO 9000 CERTIFICATION PROCESS

4
1

It then involves a
The company first thorough audit by an Upon compliance, it The systems will be
implements the control independent certification receives a registration continually verified by
and documentation organization (i.e., a certificate and its name is the registrar in periodic
Registrar) that is licensed included in a published surveillance and full
procedures outlined in to register quality systems directory of registered audits are conducted
the series. by an accreditation body suppliers. every few years.
(e.g., Registrar
Accreditation Board
EXAMPLE ISO 9000

A fish wholesaler in Tsukiji, Japan, advertising its ISO 9001 certification

EXAMPLE ISO 9000

This is the website where you can find ISO9000 certification in Japan

You can check which companies have obtained ISO9000 certification on the
3 QUALITY STANDARD OF ISO
14000
3.1 WHAT IS ISO 14000

 ISO 14000 is a set of standards created to help

companies around the world reduce their adverse impact on the
environment. It’s a framework for improved and more
environmentally-conscious quality management systems by
organizations large and small.
 The ISO 14000 series of standards was introduced in 1996 by
the International Organization for Standardization (ISO) and
most recently revised in 2015. 
3.2 ISO 9000 vs. ISO 14000

 ISO 9000 is an international standard for the  ISO 14000 is an international standard for the
development of quality management systems environment management systems that any
that any organization can adopt. organization can also adopt potentially.
3.3 PURPOSE OF ISO 14000

 ISO 14000 is being designed to achieve several purposes:

 To make it more difficult for countries to use environmental issues as trade
barriers.
 To create a universal set of standards to help businesses meet their
commitment to the environment
 To allow companies to avoid multiple registrations, inspections and
certifications as their products cross from country to country.

Several parts of the standard have been accepted or are currently under review by ISO
subcommittees and participating countries
3.4 ISO 14000 STANDARDS (or ISO 14000’s FAMILY)

 The core of the ISO 14000 standards is contained in ISO 14000, which lays out the
guidelines for putting an environmental management system (EMS) in place.
 Here are standards under ISO 14000: 
 ISO 14001: Specification of Environmental Management Systems
 ISO 14004: Guideline Standard
 ISO 14010 – ISO 14015: Environmental Auditing and Related Activities
 ISO 14020 – ISO 14024: Environmental Labeling
 ISO 14031 and ISO 14032: Environmental Performance Evaluation
 ISO 14040 – ISO 14043: Life Cycle Assessment
 ISO 14050: Terms and Definitions
3.5 UNDERSTANDING ISO 14000

 ISO 14000 is meant to be a step-by-  ISO 14000 includes standards that

step guide for establishing and then cover aspects of management
achieving environmentally-friendly practices inside facilities, in the
objectives for business practices immediate environment around the
and products. facilities, and during the life cycle
of the actual product.
3.6 ISO 14000 STANDARDS

 How to Become ISO 14000 Certified: ISO 14000 certification can be achieved by having an accredited
auditor verify that all the requirements are met.
 Benefits of ISO 14000: Obtaining ISO 14000 certification can be considered a sign of a commitment to
the environment, which can be used as a marketing tool for companies.
 ISO 14000 Requirements: ISO 14000 is an environmental management system.
 The Costs of ISO 14000: Environmental management systems can cost from $ 100,000 to millions of
dollars to implement, depending on the size and complexity of the organization
and the type of business it operates.
 History of ISO 14000History of ISO 14000 :
3.7 ISO 14000 REQUIREMENTS

 ISO 14001 requirements are:

 The Plan cycle deals with the beginning stages of an organization becoming ISO 14001-compliant.
 The Check cycle deals with checking and correcting errors.
 The Do cycle is the implementation and operation of the ISO 14001 standard within an
organization.
 The Review cycle is a review of the entire process by the organization's top management.
 And the Improve cycle is a cycle that never ends as an organization continually finds ways to
improve their EMS.

Certified By: SGS International Certification Services Other Standard: bizSAFE

STAR Scope: Cleaning contract management services, including pest control
management.

Certified By: SGS International Certification Services Scope: Provision of plastic

injection moulding, plastic painting, laser etching process and assembly of
accessories products Plastics injection moulding, plastic painting, laser processes
4 QUALITY STANDARD OF
EMAS
4.1 WHAT IS EMAS

 EMAS is the short term for Eco-Management and Audit Scheme. And it’s an environmental management and
audit tool created by the European Commission, which any type of organization can use to improve its
environmental performance.

Aims Instruments Outcomes &

Impacts

• Continuous • Management • Lower

improvement in system enabling environmental
the organizations to impact, better
environmental evaluate, efficiency and
performance of improve, credible
companies and measure and information
other report on their about
organizations environmental environmental
performance. topics
4.2 EMAS vs. ISO 14000

 EMAS requires participating organizations to regularly  The ISO formulates the specifications for an EMS.
produce a public environmental statement that reports  EMAS compliance is based on ISO 14000 recognition -
on their environmental performance. although many organizations comply with both standards.
 Accuracy and reliability is independently checked by an  ISO 14000 focuses on internal systems although it also
environmental verifier to give credibility and provides assurance to stakeholders of good environmental
recognition to that information. management.
 EMAS requires participating organizations to  To gain accreditation an organization must meet a number
implement an environmental management system. of requirements regarding its environmental management.
4.3 EMAS PRACTICE

EMS Environmental Maintenance Service company

Lighting Air Conditional Mechanical Engineering Waste Reduction

Management
4.4 HOW TO APPLY ……
WHAT ARE REQUIREMENTS OF EMAS
EXAMPLE

 If your company already has ISO 50001, which certifies the implementation of an energy
management system, it will make it easier to obtain ISO 14001.Commonly, many organizations that
already have ISO 14001 want to obtain the EMAS certificate as well.
5 QUALITY STANDARD OF
OHSAS 18000
5.1 WHAT IS OHSAS 18000

• OHSAS 18000 is occupational health & safety (OH&S) standard that allows management
to identify and control health and safety risks at workplace, reduce the potential for
accidents, assure legislative compliance, and improve overall safety performance.
 OHSAS 18000 comprises two main parts:
 OHSAS 18001: provided requirements for an Occupational
Health and Safety management system
 OHSAS 18002: guidelines for the Implementation of
OHSAS 18001
5.2 WHY APPLY OHSAS 18001

Benefits of OHSAS 18001

An effective health and safety management system can provide benefits to your customers and give
you a competitive advantage by:
• Transforms your operation
• Creates consistency
• Improves business performance
• Lessens dependency on key individuals
• Provides blueprint for controlled
• Strengthens regulatory compliance
• Ensures consistent training
• Improves management oversight
5.2 WHY APPLY OHSAS 18001 (Con’t)

External Benefits to the organization include:

 Improving
 Minimizing risks
 Demonstrating
 Possible cost savings
 Maintaining compliance to legal requirements
 Providing a robust system
5.3 REQUIREMENT TO APPLY OHSAS 18001

The company or organization must have all these following requirement in other to apply
for OHSAS
• Established and maintained by organization.
• Instructions and procedures
• Defined levels of authority
• Monitored by your own internal audit system
• Accidents & nonconformities
• Part of planning
5.4 OHSAS 18002

• Guidelines for the Implementation of OHSAS 18001

explains the underlying principles of OHSAS 18001.
• OHSAS 18002:2008 helps organizations with the
implementation of OHSAS 18001:2007. It contains
more pages than OHSAS 18001 because it provides a
great deal of useful information.
5.5 OHSAS 180001 DEVELOPMENT

• Occupational Health and Safety Management Systems specification sets out requirements
for establishing and implementing an OH&S management system.
6 5S in WORKPLACE BY
JAPANESE
6.1. ORIGIN OF 5S

 The 5S methodology traces its lineage to post-war Japan, where the

leaders of a burgeoning Toyota Industries (neé Toyoda Automatic
Loom Works) were seeking to reduce manufacturing waste and
inefficiencies.
 Benefits of implementing of Toyota:
• Higher quality in the final product
• Reduced costs in production
• Increase in productivity
• Greater employee satisfaction
• Safer work environment.
6.2. 5S PRINCIPLES

m
5S is the acrony
for five Japanese
words, the
English
r
equivalent , thei
meanings and
s
typical example

S. No. JAPANESE ENGLISH MEANING Typical Example

1 Seiri Sort Organization Throw away rubbish

2 Seiso Set in order Cleaning Individual cleaning responsibility

3 30 – Second retrieval of a
Seiton Shine Neatness
document

4 Seiketsu Standardize Standardization Transparency of Storage

5 Shitsuke Sustain Discipline Do 5S Daily

6.3. Reason for 5S

Benefits of 5S
Promote
Improve Work • Discipline to follow standard work
Flow
Safety • Reduce Variation
• Expose problems
PURPOSES • Safe working areas
Reduce Better Product
Inventory Quality • Waste reductions
Waste
Give People • Improve Efficiency
Control of
• Space reduction
Their
Workplace • Productivity
• Foundation of all other activities
6.4. 5S Example _ applied case in warehouse

Before 5S After 5S

1. bins & racking management

2. information tracking inventory
3. information bins content
4. sufficiency of aisle of racking for movement
5. accessibility of moving inventory
6.5. 5S in WORKPLACE

 SORT
Go through all the desks, Shelves,
cabinets, files, equipment, storage
areas, etc. In the office and discard
unnecessary items.  STANDARDIZE
Set in place rules and policies that
 SET IN ORDER support the first three 5’s
There must be a place for everything,
and everything should be in its place  SUSTAIN
after use. The repetition and practice together
on creating a workplace with good
 SHINE habits.
The dirtiness source to eliminate, as a
note, the cleanest is not the one that
cleans the most, but the one that
pollutes the least.
7 CONCLUSION
7. CONCLUSION

Gaining competitive advantage

Quality is crucial for the

satisfaction of customers

Quality develops reputation

Influence on sales volume

Quality helps in managing costs

Reduced risk effectively

Boosted brand value Greater productivity levels

8 REFERENCE
8. REFERENCE

 https://www.nibusinessinfo.co.uk/content/what-are-quality-management-standards
 https://www.investopedia.com/terms/i/iso-9000.asp
 https://www.iso.org/iso-9001-quality-management.html
 https://linfordco.com/blog/what-is-iso-9000/
 https://www.investopedia.com/terms/i/iso-14000.asp
 https://asq.org/quality-resources/iso-14000
 https://www.omnex.com/iso-14000-environmental-management-systems
 https://ec.europa.eu/eurostat/statistics-explained/index.php?title=Glossary:Eco-management_and_audit_scheme_
(EMAS)
 https://www.dexma.com/blog-en/what-is-emas-environmental-certification-and-how-an-energy-management-solu
tion-helps-you-to-get-it
 http://www.iso-vn.com/en/ohsas-18000/13-ohsas-18000-la-gi.html
8. REFERENCE

 https://18000store.com/ohsas-18000-requirements/
 https://forsc.in/services/ohsas-180012007-occupational-health-and-safety-management-system/
 https://www.hkarms.org/
 http://blog.shakehandwithlife.in/2010/09/5s-best-management-practices-from.html
 https://www.creativesafetysupply.com/content/education-research/5S/index.html#:~:text=The%20purpose%20of
%205S%20is,Cleaning%20and%20organization%20become%20habits
 https://www.mlean.com/what-is-5s/#:~:text=Origin%20of%205S&text=The%205S%20origin%20comes%20fro
m,%2C%20Shine%2C%20Standardize%20and%20Sustain