Week 2
Week 2
Week 2
A detailed guideline of marketing plan can be found in the course outline. The marketing plan
includes two parts.
Every member of the group (5 members) will receive equal marks based on their final presentation
and quality of the written report.
What is our business? The inclusion of market and needs ensures that the business
Who is our customer? definition is market focused rather than product based
What do our customers value? Apple is not to manufacture computers but to bring the best
What should our business be? user experience to customers through innovative
hardware, software and services.
Defining the Business Mission
Product orientation vs. Customer orientation
We run theme parks.
We create fantasies – that enable the family to have a great time together
and produce memories that will last a lifetime.
Results are a key determinant of the future direction of the business and may give rise to a redefined
business mission statement.
Internal Marketing Audit
Focuses on those areas that are under the control of marketing management.
External Marketing Audit
The external audit is concerned with those forces over which management has no control.
The macroenvironment consists of broad environmental issues that may affect business
performance.
The microenvironment consists of the actors in the firm’s immediate environment that affect its
capabilities to operate effectively in its chosen markets.
SWOT Analysis
To evaluate the strategic position of a business.
For example, a perceived weakness in customer care might suggest the need for staff training to
create a new strength.
A threat posed by a new entrant might call for a strategic alliance to combine the strengths of both
parties to exploit a new opportunity.
Discussion Question