Chapter 1

The Pay Model

 Contrasting Perspectives of
Compensation
Society’s Stockholders’
Views Views

Employees’ Managers’
Views Views
 Compensation: Definition
 Employees
– Major source of financial security
– Return in an exchange between employer and themselves
– Entitlement for being an employee of the company
– Reward for a job well done
 Compensation: Definition (cont.)
 Society
– Pay as a measure of justice
 Gender pay gap in U.S., after adjusting for differences in
education, experience, occupation, has narrowed from 36
percent in 1980 to 13 percent in 2006
– Benefits as a reflection of justice in society
 ~46m Americans do not have health insurance (16% of
population)
 Proportion of Americans w/ private insurance 67.5% in 2007
– Job losses (or gains) attributed to differences in
compensation (see Ex. 1.1)
– Belief that pay increases lead to price increases
 Exhibit 1.1 update: Hourly Compensation
Costs for Production Workers (2007 data)
United States $24.59 Austria 35.33
Belgium 35.45
Brazil 5.96 Czech Republic 8.20
Canada 28.91 ($2.83 in 2000)
Mexico 2.92 Denmark 42.29
Finland 34.18
Australia 30.17 France 28.57
Hong Kong 5.78 Germany 37.66
Japan 19.75 Hungary 7.91
South Korea 16.02 ($2.79 in 2000)
($8.23 in 2000) Ireland 29.04
Singapore 8.35 Italy 28.23
Sri Lanka 0.61* Netherlands 34.07
(comparable to China?) Norway 48.56
Taiwan 6.58 Poland 6.17
Portugal 8.27
Spain 20.98
Sweden 36.03
Switzerland 32.88
United Kingdom 29.73

Source: U.S. Department of Labor, Bureau of Labor Hourly compensation costs include (1) hourly direct pay and (2)
employer social insurance expenditures and other labor
Statistics, January 2009. taxes.
 Compensation: Definition (cont.)
 Stockholders
– Linking executive pay to company performance theoretically
increases stockholders' returns (see Ex. 1.2)
 Managers
– A major expense (labor expense can account for 50+% of
total costs)
– Used to influence employee behaviors and to improve the
organization's performance (see Ex. 1.3)
 Grocery store clerk pay (2005):
– Industry average: $12.28/hr
– Costco: $16
– Whole Foods $12.50
– Sam’s Club $12
– Wal-Mart $9.68
 Labor costs as % of total costs for grocery stores historically 15-18%;
today norm is 9-12%; warehouse stores 4-6%; Whole Foods 25%
Labor Costs as a Percentage of Revenues,
Airline Industry
(8e)
What Is Compensation?

Compensation refers to all

forms of financial returns
and tangible services and
benefits employees
receive as part of an
employment relationship
Exhibit 1.4: Total Returns for Work
 Forms Of Pay
 Relational returns
– Psychological in nature
 Total compensation
– Cash Compensation/ transactional
 Base wages
– Difference between wage and salary
 Merit pay/cost-of-living adjustments
– Merit increases – given in recognition of past work behavior –
adjustments to base
– Cost-of-living adjustments –same increases to everyone,
regardless of performance
 Forms Of Pay (cont.)
– Cash Compensation/ transactional (cont.)
 Incentives/ Variable pay – tie pay increases directly to
performance
– Does not increase base wage; must be reearned each pay period
– Potential size generally known beforehand
– Long-term (stock options), and short-term

– Benefits
 Income protection (some are legally required)
 Work/life balance (includes pay for time not worked)
 Allowances (e.g., expatriates)
 Exhibit 1.5: THE PAY MODEL

POLICIES TECHNIQUES OBJECTIVES

Work Descriptions Evaluation/ INTERNAL

ALIGNMENT
analysis certification STRUCTURE
EFFICIENCY
• Performance
• Quality
Market Surveys Policy PAY
COMPETITIVENESS definitions lines STRUCTURE • Customers
• Stockholders
• Costs
Seniority Performance Merit INCENTIVE
CONTRIBUTORS based based guidelines PROGRAMS FAIRNESS

COMPLIANCE
MANAGEMENT Costs Communication Change EVALUATION
Exhibit 1.6: Pay Objectives at Medtronic
and Whole Foods
 Four Policy Choices
Internal alignment
– Focus - Comparisons among jobs or skill levels inside
a single organization
– Pay relationships within an organization affect
employee decisions to:
 Stay with the organization
 Become more flexible by investing in additional training
 Seek greater responsibility
External competitiveness
– Focus - Compensation relationships external to the
organization: comparison with competitors
– Pay is ‘market driven’
 Four Policy Choices (cont.)
 External competitiveness (cont.)
– Effects of decisions regarding how much and what forms:
 To ensure that pay is sufficient to attract and retain employees
 To control labor costs to ensure competitive pricing of products/
services
 Employee contributions
– Focus - Relative emphasis placed on employee performance
 Performance based pay affects fairness
 Management
– Focus - Policies ensuring the right people get the right pay
for achieving the right objectives in the right way
 Listening to HR’s Critics
 Quantify people-management results into dollars
– Productivity of workforce
– Cost of vacant position
– Cost of keeping bad manager
– Dollar impact of hiring and keeping top performers vs. average ones in
mission-critical jobs
 Adopt “fact-based” decision-making
– Not “I think” or “I believe” but “I know” re: cause and effect
 Causes of turnover
 What motivates workers to produce more
 Which HR actions can turn business unit around
 Source: Workforce Management, 7/31/06
 Evidence-based HR Decision-making
 Assumption that correlation implies causation pervades
decision making in human resources and pay plan design.
– Inferential issue: "The CEO drank Wild Turkey; the company
performed well; ergo, all CEOs should drink more Wild Turkey.
The company uses individual incentives; the company performs
well; ergo all companies should use more incentives.“
 "The first step is to know what the evidence says. Know the
research literature that pertains to your business. Diffusion
and persistence do not prove effectiveness.“
 “The goal is to transform human resources into the R&D
department for the human system, which is the most important
system in almost all organizations.”
– "In R&D, you go into the laboratory, you experiment and you keep
up with the research that others do. Can you imagine walking into
the R&D lab at a pharmaceutical company, asking the chief
chemist about an important new study and having him respond that
they don't keep up with the literature in chemistry?“
 Jeffrey Pfeffer, Stanford University, in Workforce Management, 11/3/08