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Create A SMART Goal and KPIs

The Watertower Brewery Cafe is a full-service restaurant and cafe located in Milan, Italy. It offers moderately priced comfort food from around the world along with a coffeehouse and space for live performances. The business aims to provide high quality affordable food and entertainment to local residents and visitors. One of the SMART goals for the business is to increase monthly net restaurant sales by the end of the year. Key performance indicators to track progress include the number of non-compliance events, downtime to operating time ratio, and throughput.

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Vedant Joshi
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34 views5 pages

Create A SMART Goal and KPIs

The Watertower Brewery Cafe is a full-service restaurant and cafe located in Milan, Italy. It offers moderately priced comfort food from around the world along with a coffeehouse and space for live performances. The business aims to provide high quality affordable food and entertainment to local residents and visitors. One of the SMART goals for the business is to increase monthly net restaurant sales by the end of the year. Key performance indicators to track progress include the number of non-compliance events, downtime to operating time ratio, and throughput.

Uploaded by

Vedant Joshi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Create a

SMART Goal
and KPIs
Worksheets
Business Description
Provide a short description of your selected business

Business Name

Watertower Brewery Cafe

Description of the business

The Watertower is a full-service restaurant/cafe located in the Milan District


of Italy. The restaurant features a full menu of moderately priced “comfort”
food influenced by African and French cooking traditions, but based upon
time honored recipes from around the world. The cafe section of The
Watertower features a coffeehouse with a dessert bar, magazines, and space
for live performers

. The Watertower will provide accessible and affordable high quality food,
coffee-based products, and entertainment to the thousands of residents and
hotel visitors located within a five-mile radius. In time, The Watertower will
establish itself as a “destination” of choice to the many residents of the
greater Milan area, as well as numerous out-of-town visitors.

aptly.co
SMART Goal
Draft a SMART goal for your selected business

Specific What needs to be done?


Measurable Can it be measured?
Achievable Can it be done?
Relevant Should it be done?
Time-bound When will it be done?

• Finances – Lower business costs by 5% before the end of October 2022


• Service Quality – Decrease wait time for takeout orders by 5% in the next quarter
• Marketing – Improve Google customer review rating by ½ star by summer
• Employee Retention – Reduce turnover rate by 35% by the end of the year
• Hiring – Onboard three new top-level employees with at least 3 years of
experience by the end of June 2023

• Increase Monthly Net Restaurant Sales


This is the foundation for all of your restaurant analytics. Net sales equals gross
sales minus discounts. If you’re able to access that number from anywhere at any
time through your restaurant analytics platform, you can focus less on finding
those numbers and more on increasing those numbers.
• Increase Daily Net Restaurant Sales
Sometimes it’s helpful to see a daily snapshot of your net restaurant sales. It can
help you see what promotions are or aren't working and figure out where you can
lean in and give sales a boost.
• Improve New Revenue Streams
Loyalty programmes and items like gift cards could be beneficial ways to improve
your revenue.
• Improve your top-selling items
Menu engineering is a way to evaluate current and future restaurant menu pricing
using restaurant data to influence design and content decisions.

aptly.co
Key Performance Indicators
Draft three KPIs for your selected business based on your SMART goal for your selected
business

● 1. Number of Non-Compliance Events


● This measures the number of times your plant or facility
operated beyond the regulatory compliance guidelines. It is
1 among the most essential indicators used to analyze, and
ultimately improve, compliance efforts for regulatory
requirements like FSMA.

● 2. Downtime to Operating Time Ratio


● A good way to measure overall productivity, the ratio of
downtime to operating time demonstrates asset availability.
2 Too much downtime likely indicates a need for action, whether
it’s to improve processes or upgrade equipment.

● 3. Throughput
● Your facility’s throughput measures the volume of products
being made on a machine, unit, line, or entire plant over a
3
period of time. With analytics software, you can implement
real-time Statistical Process Control (SPC) to monitor against
control and specification limits, ensuring every shift achieves
an efficient quality output.

aptly.co
Visuals by Designer, Zihan Yang © 2020 Aptly. All rights reserved.

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