Cruise Industry

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GROUP 9

CRUISE INDUSTRY
CABUNOC, ROREEBERT B.
HARADA, RISA C.
NESTOR KARIL JOY M.
SALCES, CHANDELL P.
CHAPTER 11: THE CRUISE INDUSTRY
LEARNING OBJECTIVES
1. DISCUSS THE HISTORY OF THE CRUISE INDUSTRY
2. EXPLAIN THE REASONS WHY PEOPLE TAKE CRUISES
3. DESCRIBE THE CLASSIFICATION OF CRUISE SHIPS
4. DISCUSS THE ORGANIZATIONAL STRUCTURE OF CRUISE SHIPS
5. ENUMERATE THE FACILITIES OF CRUISE VESSELS
6. EXPLAIN THE CRUISE PRICES
7. DIFFERENTIATE THE HOTEL DIVISION FROM THE MARINE DIVISION OF A
CRUISE SHIP
8. DESCRIBE THE LIFE ON BOARD THE SHIP
9. INTERPRET DECK PLAN
10. DISCUSS THE CURRENT AND FUTURE TRENDS IN CRUISE INDUSTRY
THE CRUISE THE HISTORY OF
INDUSTRY THE CRUISE
 7.9% for the next 5 • AlbertINDUSTRY
Ballin
years • 1906
• Mauretina
 In year 2002
• Sinking of the Titanic (1912)
 both international and • World War I
multinational. • American Express
 75% of the total • World War II
passengers • After WWII
 added boost to tourism. • 1958
• Early 80’s
cruise line international association (clia)
What is cruise line international
association (clia)?
1975
present day
MAIN PURPOSE of CLIA:
To develop marketing strategies and help
in the training of professionals involved in
cruise industry.
the anatomy of a cruise ship
6 important terms of the anatomy of the
ship:
1) the bow - front
2) stern- extreme rear of the ship
3) aft- rear
4) port-left side
5) starboard- right side
6) midship- towards the middle of the ship
the anatomy of a cruise ship
A Ship has decks with Facilities of each deck:
specific names: dining room
lounges
bridge bars
boat theatre
sun meeting rooms
shops
promenade
various recreational areas
sports deck
the profile of a cruise ship
cruise ships are classified as:
• traditional
• small luxury
• masted sailing
• adventure/expedition
• river ship
• barges
• steamboats
• passenger freighters
the profile of a cruise ship
CRUISE SHIPS SERVES FOUR
MARKETS:
1) The Luxury/ Upscale cruise lines segment
2) The mass-market cruise lines segment
3) Niche/specialty market cruise lines
4) Bargain basement cruise lines
top 5 major cruise
reasons why people cruise?
cruise clients
organizational structure
REGISTRATION
SAFETY AND SECURITY
HOTEL DIVISION
HEALTH
MARINE DIVISION
LAND-BASED OPERATIONS
 LAND-BASED JOBS
 Cruise lines have
 entry level jobs
 territory
 sales representatives
 ports
destinations
THE FOLLOWING ARE THE CRUISE SHIPS DESTINATIONS:

1. Alaska 9.Central America and the


2. Antarctica Panama Canal
3. Africa 10.Hawaii, Polynesia, Tahiti, and
the South Pacific
4. Australia and New Zealand
11. North Europe and the
5. Bermuda Mediterranean
6. The Far East and the Orient 12. Mexico
7. The Bahamas and the 13. South America
Carribean
14. Transatlantic
8. Canada, New England and
the US coast
OCEAN, SEA AND ISLAND CRUISING

• CRUISE AREAS
• CRUISE PRODUCT
• PORT DEVELOPMENT
• CHANGES ON BOARD
• SHIP REVENUES
• MODERN PATTERN OF
CRUISE SHIPS
THE CHOICE OF A SEA
CRUISE SHIPS: TRADITIONS
DESTINATION Ship
QUALITY OF SERVICE Boat
BEAUTY OF THE SHIP Liner
COMFORT
Flagship
SPEED
Posh-port out
SEAWORTHINESS
CUISINE Blue Riband
CAPTAIN’S REPUTATION
SHIP’S AGE
NATIONAL AFFILIATON
LIFE ON BOARD THE SHIP:
cruise dining room assignments
port of embarkation cashless society
port of call Security check
port of debarkation
the gangway
Embarkation
photographs
accommodations
CRUISE INDUSTRY
PASSENGER LIST DAILY PROGRAMS
BON VOYAGE DRESS
BEVERAGES PORT CALLS
CRUISE PRICES DEBARKATION
CRUISE SALES PAYMENT POLICIES
CRUISE ONLY AGENCIES TIPPING
DECK CHAIRS READING A DECK PLAN
LIFEBOAT DRILL SALES EDUCATION
FOOD SERVICES AIR SEA PACKAGES
CURRENT AND FUTURE CRUISE REFERENCE BOOKS
TRENDS IN THE CRUISE
INDUSTRY
thank you for
listening
any questions? :>

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