Cruise Industry
Cruise Industry
Cruise Industry
CRUISE INDUSTRY
CABUNOC, ROREEBERT B.
HARADA, RISA C.
NESTOR KARIL JOY M.
SALCES, CHANDELL P.
CHAPTER 11: THE CRUISE INDUSTRY
LEARNING OBJECTIVES
1. DISCUSS THE HISTORY OF THE CRUISE INDUSTRY
2. EXPLAIN THE REASONS WHY PEOPLE TAKE CRUISES
3. DESCRIBE THE CLASSIFICATION OF CRUISE SHIPS
4. DISCUSS THE ORGANIZATIONAL STRUCTURE OF CRUISE SHIPS
5. ENUMERATE THE FACILITIES OF CRUISE VESSELS
6. EXPLAIN THE CRUISE PRICES
7. DIFFERENTIATE THE HOTEL DIVISION FROM THE MARINE DIVISION OF A
CRUISE SHIP
8. DESCRIBE THE LIFE ON BOARD THE SHIP
9. INTERPRET DECK PLAN
10. DISCUSS THE CURRENT AND FUTURE TRENDS IN CRUISE INDUSTRY
THE CRUISE THE HISTORY OF
INDUSTRY THE CRUISE
7.9% for the next 5 • AlbertINDUSTRY
Ballin
years • 1906
• Mauretina
In year 2002
• Sinking of the Titanic (1912)
both international and • World War I
multinational. • American Express
75% of the total • World War II
passengers • After WWII
added boost to tourism. • 1958
• Early 80’s
cruise line international association (clia)
What is cruise line international
association (clia)?
1975
present day
MAIN PURPOSE of CLIA:
To develop marketing strategies and help
in the training of professionals involved in
cruise industry.
the anatomy of a cruise ship
6 important terms of the anatomy of the
ship:
1) the bow - front
2) stern- extreme rear of the ship
3) aft- rear
4) port-left side
5) starboard- right side
6) midship- towards the middle of the ship
the anatomy of a cruise ship
A Ship has decks with Facilities of each deck:
specific names: dining room
lounges
bridge bars
boat theatre
sun meeting rooms
shops
promenade
various recreational areas
sports deck
the profile of a cruise ship
cruise ships are classified as:
• traditional
• small luxury
• masted sailing
• adventure/expedition
• river ship
• barges
• steamboats
• passenger freighters
the profile of a cruise ship
CRUISE SHIPS SERVES FOUR
MARKETS:
1) The Luxury/ Upscale cruise lines segment
2) The mass-market cruise lines segment
3) Niche/specialty market cruise lines
4) Bargain basement cruise lines
top 5 major cruise
reasons why people cruise?
cruise clients
organizational structure
REGISTRATION
SAFETY AND SECURITY
HOTEL DIVISION
HEALTH
MARINE DIVISION
LAND-BASED OPERATIONS
LAND-BASED JOBS
Cruise lines have
entry level jobs
territory
sales representatives
ports
destinations
THE FOLLOWING ARE THE CRUISE SHIPS DESTINATIONS:
• CRUISE AREAS
• CRUISE PRODUCT
• PORT DEVELOPMENT
• CHANGES ON BOARD
• SHIP REVENUES
• MODERN PATTERN OF
CRUISE SHIPS
THE CHOICE OF A SEA
CRUISE SHIPS: TRADITIONS
DESTINATION Ship
QUALITY OF SERVICE Boat
BEAUTY OF THE SHIP Liner
COMFORT
Flagship
SPEED
Posh-port out
SEAWORTHINESS
CUISINE Blue Riband
CAPTAIN’S REPUTATION
SHIP’S AGE
NATIONAL AFFILIATON
LIFE ON BOARD THE SHIP:
cruise dining room assignments
port of embarkation cashless society
port of call Security check
port of debarkation
the gangway
Embarkation
photographs
accommodations
CRUISE INDUSTRY
PASSENGER LIST DAILY PROGRAMS
BON VOYAGE DRESS
BEVERAGES PORT CALLS
CRUISE PRICES DEBARKATION
CRUISE SALES PAYMENT POLICIES
CRUISE ONLY AGENCIES TIPPING
DECK CHAIRS READING A DECK PLAN
LIFEBOAT DRILL SALES EDUCATION
FOOD SERVICES AIR SEA PACKAGES
CURRENT AND FUTURE CRUISE REFERENCE BOOKS
TRENDS IN THE CRUISE
INDUSTRY
thank you for
listening
any questions? :>