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    2.1 Interpesonal Communication

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    sudirman612
    The document discusses interpersonal communication and provides definitions, methods, and key concepts. It defines interpersonal communication as the process of exchanging information, feelings, and messages between individuals through verbal and nonverbal means. It outlines five common methods of communicating: written, telecommunications, third-party, face-to-face, and gestural. The document also discusses important terms like sender, encoding, channel, decoding, receiver, and feedback that are part of communication models. It provides tips for effective interpersonal communication skills like empathetic listening, saying what you mean, apologizing for mistakes, and resolving conflicts.

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    2.1 Interpesonal Communication

    Uploaded by

    sudirman612
    46 views30 pages
    The document discusses interpersonal communication and provides definitions, methods, and key concepts. It defines interpersonal communication as the process of exchanging information, feelings, and messages between individuals through verbal and nonverbal means. It outlines five common methods of communicating: written, telecommunications, third-party, face-to-face, and gestural. The document also discusses important terms like sender, encoding, channel, decoding, receiver, and feedback that are part of communication models. It provides tips for effective interpersonal communication skills like empathetic listening, saying what you mean, apologizing for mistakes, and resolving conflicts.

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    2.1 Interpesonal communication.ppt

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    The document discusses interpersonal communication and provides definitions, methods, and key concepts. It defines interpersonal communication as the process of exchanging information, feelings, and messages between individuals through verbal and nonverbal means. It outlines five common methods of communicating: written, telecommunications, third-party, face-to-face, and gestural. The document also discusses important terms like sender, encoding, channel, decoding, receiver, and feedback that are part of communication models. It provides tips for effective interpersonal communication skills like empathetic listening, saying what you mean, apologizing for mistakes, and resolving conflicts.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    46 views30 pages

    2.1 Interpesonal Communication

    Uploaded by

    sudirman612
    The document discusses interpersonal communication and provides definitions, methods, and key concepts. It defines interpersonal communication as the process of exchanging information, feelings, and messages between individuals through verbal and nonverbal means. It outlines five common methods of communicating: written, telecommunications, third-party, face-to-face, and gestural. The document also discusses important terms like sender, encoding, channel, decoding, receiver, and feedback that are part of communication models. It provides tips for effective interpersonal communication skills like empathetic listening, saying what you mean, apologizing for mistakes, and resolving conflicts.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 30

    INTERPERSONAL

    COMMUNICATION
    OBJECTIVES
    Be able to understand five common methods of
    communicating
    Given communication situation, be able to identify
    different communication behavior of individuals
    INTERPERSONAL COMMUNICATION
    DEFINED
    Communication is a social process involving
    understanding and transfer of information from one
    person to others.
    Interpersonal Communication
    Definition: Characteristics:
     Interpersonal Communication from one
    communication is the person to another.
    procedure by which people Communication which is
    swap information, feelings face-to-face.
    and impart through verbal Both the form and the
    and non-verbal messages.
    content of the
    communication reflect the
    personal characteristics of
    the individuals as well as
    their social roles and
    relationships.
    ROLE OF INTERPERSONAL
    COMMUNICATION
    Human at all levels spend majority of their day
    communicating
    The major skill upon which person depend is
    communication
    In the business; Unless employees can communicate
    with their fellow employees, boss and supervisors they
    are doomed to failure as effective managers
    Aspects
    Non Verbal
    Reinforcement Questioning
    Comm.

    Opening &
    Reflecting Explanation
    Closing

    Listening Self-Closure

    * Hartley (1999)
    Within/Outside Business Organization
    Formal Employee
    Staff
    Project Performance
    Meetings
    Discussions Reviews

    Informal client employment


    Chit-chats meetings interviews

    sales visits
    FACTS ABOUT INTERPERSONAL
    COMMUNICATION
    Whatever media used people use 70-90% of their
    waking hours communicating.
    Only too often People do not say what they mean and
    do not mean what they say.
    Uses of Interpersonal Communication
    Furnish and gather information.
    Influence the stances and conduct of others.
    Develop acquaintances and preserve relationships.
    Formulate sense of the world and our experiences in it.
    Utter personal desires and understand the desires of
    others as well.
    Bequeath and take delivery of emotional joist.
    Make decisions and solve problems.
    Try to anticipate and envisage behavior.
    Barriers to Effective IC

    Sentiments

    Argot Filtering

    Cultural Msg crammed


    Difference with info

    Defensiveness
    4 Mantras to Overcome Barriers
    Control
    Listen Ardently
    Emotions
    Simplify
    Use Feedback
    Language


    FIVE METHODS OF COMMUNICATING
    1. WRITTEN COMMUNICATION
    Includes letters, faxes memos
    Some experts believe that communicating with this
    medium ensures that intended message will reach to
    the receiver every one will read the same words so
    everyone will get the same message.
    2. TELECOMMUNICATIONS
    It includes telephones, intercom and other voice
    communication.
    Can be more effective because they use 45 % of message
    capability(7 verbal and 37 tonal)

    3. THIRD PARTY COMMUNICATION


    Worst of four methods.
    Not only the message coveys the meaning author intends but
    also the message may be interpreted differently by the receiver
    It leads to ambiguity and confusion.
    4. FACE TO FACE
    It is the best way to communication in most cases
    Offers full range of communication.
    Sender can impart desired meaning and receiver can
    ask questions or ask if clarification is needed.
    However the effectiveness of medium depend s on
    kind of message and characteristics of listener.
    5. GESTURAL COMMUNICATION.
    This type of communication is done without the use of
    speech .Thoughts are communicated through bodily
    movements.
    IMPORTANT TERMS IN INTERPERSONAL
    COMMUNICATION
    SENDER OR SOURCE
    ENCODING
    CHANNEL
    DECODING
    RECEIVER
    FEEDBACK
    A Perceptual Model of Communication

    Transmitted Receiver
    Encoding Message
    on medium decodes

    Receiver
    Sender Noise creates
    meaning

    Dealing
    Feedback With
    Noise
    PERCEPTIONS AND ATTITUDES
    WHAT WIFE SAYS TO THE HUSBAND
    ……….go to the store, lay down the mulch,
    wash and wax the car, get the kids to school rent some
    videos, and finish the rest of dishes
    What husbands hear
    Go blah blah blah lay down blah blah blah and
    Blah blah blah get blah blah blahs some blah blah
    blah rest.
    DIFFERENT EXPECTATIONS
    HOW DOES SALES THINKS
    We need 10 more people
    It will lead to greater sales
    Hence greater profit.
    HOW DOES HR THINKS
    We need to cut sales staff by 10
    It will reduce cost
    Hence increase profit
    SOLUTION
    Effective interpersonal communication
    ROLE OF PERCEPTIONS IN INTERPERSONAL
    COMMUNICATION
    accurate self perception increases the likelihood of
    accurate interpersonal communication.

    realistic perception of others is a key element in


    solving problems jointly and working with others.
    TENDENCIES CAUSING PERCEPTIONAL
    DISTORTIONS ARE:

    Stereotyping-typically classifying a group on basis of a


    bias
    The halo effect-positive impression of someone
    Implicit personality theory-assumption that traits go
    together
    BUILDING INTERPERSONAL SKILLS
    THEORY OF BALANCE BY DARWIN
    There is a tendency to maintain balance in our body,
    structure and attitude.
    In case of imbalance balance is regained through
    cooperation with our peers and family.
    EMPHATIC LISTENING
    We are either speaking or preparing to speak.
    Ask…….are we ignoring?
    Are we pretending?
    Are we selectively listening?
    Are we listening attentively?
    Are we indulging in emphatic listening?
    ITS NOT WHAT WE SAY BUT WHAT WE ARE
    Interpersonal communication cannot make up for
    ineffective actions or half hearted efforts because

    Superficial words could easily be sensed

    Character and integrity generates trust and


    communicates most
    SAYING WHAT WE MEAN AND MEAN
    WHAT WE SAY
    Taking responsibility for the every word uttered.

    Activating the brain before activating the mouth.

    Thinking of the impact words will have.


    BULDING INTERPERSONAL SKILLS
    Apologizing seriously in case of mistakes.

    Keeping commitments .

    Attending to little things.

    Engaging mind before mouth.

    Criticizing action behavior instead of personality.


    TEN COMMANDENTS
    Smile always.
    Be appreciative.
    Pay attention.
    Practice active listening.
    Bringing people together.
    Resolve conflicts.
    Communicate clearly using simple language.
    Step in others shoes.
    Avoid complaining.

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