Media Atribution Exercise Minder 2

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Digital Marketing Simulation:

Media Attribution at ExerciseMinder


Campaigns
Rajkumar Venkatesan
FOR INSTRUCTOR USE ONLY
UVA-M-0988TNP3
Rev. April 28, 2023
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Digital Marketing Simulation:
Media Attribution at ExerciseMinder
GAME PROGRESSION
• Year 2: Evaluate and select best campaign, with “obvious” answer
• good option for instructor to demo

• Year 3: Evaluate and select best campaign, with less intuitive answer

• Year 4: Evaluate channel mix


• same campaigns as year 3

• Year 5: Evaluate and select best campaign

• Year 6: Evaluate channel mix


• same campaigns as year 5
Year 2 Campaigns
Campaign Acquisition Retention
New member price discount Very high Low Clear winner
Remarketing to website visitors Low Medium
Bike to work Low Medium
Promote social media features Medium Medium
Year 3–4 Campaigns
Campaign Acquisition Retention
New member price discount Very high Low Still highest
Message customers with tips and ideas High Medium Good in both (not intuitive)
Emphasize benefits of healthy lifestyle Very low Low Dud
10,000 steps per day challenge Low Medium
Year 5–6 Campaigns
Campaign Acquisition Retention
Sign up a friend High Medium Highest
Features appealing to fitness-oriented Medium-low Medium
customers Retention-oriented
Find nearby friends Low Medium Dud
It's easy to get started Medium Low
Reach out to non-exercisers Medium Low
GAME PROGRESSION (Competitive Scenario)
• Year 7: Campaign choices highlight the difficulties in retaining customers
• Announcement: “Breaking News! A competitor, SmartFit, has introduced a new product that uses artificial
intelligence and machine learning to provide personalized exercise planning. Analysts are concerned that
ExerciseMinder is at significant risk of customers choosing SmartFit instead of ExerciseMinder.”

• Year 8: Evaluate campaigns based on analytics


• Announcement: “News update: SmartFit continues to rock the industry as it adds innovative new features. SmartFit
now includes expanded health monitoring and an app that provides personalized health and lifestyle
recommendations.”

• Year 9: Most campaigns are effective, but only if company has good CLV
• Announcement: “News update: The SmartFit customer base has grown considerably as new customers purchase
the product. Surveys show that many ExerciseMinder customers have considered switching to SmartFit. Analysts
ask: How will ExerciseMinder respond?”

• View final results


Year 7 Campaigns
Campaign Acquisition Retention
Expand to Canadian market Low Low Ineffective
New member price discount Medium Low Less effective than year 2
Support your local park Medium High
Retention focused,
best option
Year 8 Campaigns
Campaign Acquisition Retention
College campus outreach Low Low Ineffective
Encourage everyday use Low Medium
Fashionwear Low Low
Protect you in emergency Low Low
Goals with friends Medium High Highest impact
Year 9 Campaigns
Campaign Acquisition Retention
Fitness and diet recommendations Medium High Strong campaigns
based on user history But only if good CLV
Loyalty points for usage Medium-low High
Renewal discounts Low High
TV direct response campaign High Low
Fashionwear Low Low
Protect you in emergency Low Low

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