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    What Is Front Office

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    Zoila Escalona
    The front office handles check-ins, check-outs, reservations, guest requests, and payments. It is the central point of contact between the hotel and guests and aims to provide accommodation and meet guest needs. Front office services encompass client-facing functions that are critical for ensuring exceptional customer service and satisfaction.

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    © All Rights Reserved
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    What Is Front Office

    Uploaded by

    Zoila Escalona
    9 views11 pages
    The front office handles check-ins, check-outs, reservations, guest requests, and payments. It is the central point of contact between the hotel and guests and aims to provide accommodation and meet guest needs. Front office services encompass client-facing functions that are critical for ensuring exceptional customer service and satisfaction.

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    What is Front Office

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    The front office handles check-ins, check-outs, reservations, guest requests, and payments. It is the central point of contact between the hotel and guests and aims to provide accommodation and meet guest needs. Front office services encompass client-facing functions that are critical for ensuring exceptional customer service and satisfaction.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    9 views11 pages

    What Is Front Office

    Uploaded by

    Zoila Escalona
    The front office handles check-ins, check-outs, reservations, guest requests, and payments. It is the central point of contact between the hotel and guests and aims to provide accommodation and meet guest needs. Front office services encompass client-facing functions that are critical for ensuring exceptional customer service and satisfaction.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    You are on page 1of 11

    What is

    Front Office?
    Front Office is
    the key point for processing
    reservations, registering,
    guests, settling accounts
    and checking-out guests.
    Front office or also
    known as reception
    area creates first and
    last impression.
    It is the central location in
    the hotel where the first
    point of contact happens
    between the guests and the
    receptionist.
    It also handles the
    distribution of guest
    room keys, mails,
    messages and providing
    other information to
    guest.
    The main goal is to provide accommodation to the guest
    including other needs like foods, entertainment, and many
    others.
    Front Office Services (FOS) encompass all client-facing functions within a
    business, critical for ensuring exceptional customer interactions and
    satisfaction.
    By delivering high-quality, responsive service, they drive customer loyalty
    and contribute significantly to the overall growth and success of the
    business.
    FOS or Front Office
    Services are provided in the
    hotel industry. It was
    started during 6th Century
    B.C as the lodging industry
    began and progress up to
    this time.
    Front Office Services (FOS)
    professionals handle inquiries,
    resolve issues, manage
    transactions, and provide
    personalized assistance, playing a
    vital role in building and
    maintaining strong client
    relationships.
    Group 8
    Leader: Dipasupil, Precious
    Rhiane Kate M.
    Member : Ceballos, Xera.
    Garcia, Ashley Denise

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