Galileo Basic

Reservation
 PreparedBy Yared Yilma
 08 Aug 2019
Chapter 1
Getting started on Galileo
 To get started, you have to sign on
first.
ZYY_ _Enter
 PASSWORD? Will be displayed. Enter
your password after the question
mark.
 Then fill in the New password and
keyword on the space provided. (use
always “Tab” key to move the curser.
 Finally, after verifying both the
password and keyword, you will be
signed on.
OLD SIGN ON BORD
Galileo password
NEW SIGN ON BORD
To Sign off from the system, use
SOF----Enter

To force off another user and sign on, use:

SOF/your sign on code, followed by password

then SON/your sign on code, your password

To move from the current work area to work

area B,
SB-------Enter
For further information use:
H/SIGN
Sign on at Branch office or Agency:
SON/ZAB4UW
 Working with Encode/Decode
Codes (Decodes/Encodes) are used to identify
 Cities and airports followed by “C”
 Lands (countries) followed by “L”

 Equipment (aircraft types) followed by “E”

 Airlines followed by “A”
 Regions (states) followed by “R”
 Cities & Airports
Each city and airport has a 3-letter code
To Encode city/airport:
.CEADDIS ABABA
.CEZURICH

To Decode city/airport:
.CDADD
.CDZRH
 Lands or Countries
Each country has a 2-letter code

To Encode country:
.LEETHIOPIA
.LESINGAPORE

To Decode Country:
.LDET
.LDSG
 Equipment (Aircraft types)
Each aircraft types has a 3-latter code
To Encode Aircraft type:
.EEAirbus
.EEBOEING

To Decode Aircraft type:

.EDERJ
.ED77W
 Airlines or Airways
Each Airlines or Airways has a 2-letter code
To Encode Airlines:
.AEEthiopianAirlines
.AEThai Airways

To Decode Airlines:

.ADET
.ADTG
 Regions or States
Some countries are divided in to states or regions.
To display the countries:

.RD

Then to display list of states in

the country:

.RDAU
 City Records
Sometimes, to display detail information in a city or airport, use:
.CRBKK
On the displayed detail, you’ll find the following info.
• Location of the airport in relation to
the city Centre
• Journey time from the airport to the city Centre
• Transportation available at the airport and
approximate costs
• Terminals used by all airlines
• Airport to airport and terminal to terminal
connection times
• Minimum airport check in times
• Airport facilities
• Post office and banking facilities and opening hours
• Car parking facilities
To identify your pseudo city code, use:
C*
To go to the next page (Down) of a
Galileo window:
MD
To go Up:
MU
To go to the bottom of the whole display:
MB
To move to top of display:
MT
 Using Focal point® Keyboard Shortcuts

Function: Command:
Clear active window Ctrl + W
Clear all windows Ctrl + S
Focal point Replay Ctrl + Y
Move to (activate) window 3 Ctrl + 3
Redirect response to window 2 Alt + 2
Retrieve unsolicited messages Ctrl + U
Exit Focal point Alt + F
Unlock the keyboard Ctrl + R
Zoom active window Ctrl +Z
Chapter 2
Itinerary Planning
Module Objectives

 Check flight availability

 Work with a timetable display

 Establish a minimum connecting

time from one flight to another

 Book an itinerary
 Checking Flight Availability
To check availability, you have to insert the needed departure date
and the city codes:
A20JUN14ADDFRA
To insert time (starting time):
A20JUN14ADDFRA.1800
To insert carrier:
A20JUN14ADDFRA/ET neutral display
A20JUN14ADDFRA*ET airline’s display
To display return availability:
AR25JUN14*ET
To display more flight if there is any:
A*
To change availability to carrier specific display:
A*ET
To display more flights from a carrier specific
display:
AM*ET
To display availability of more classes for the
specified line no.
A@#1
To change alpha display to numeric display:
A*ET , where ET is carrier
 Working with Timetable Displays
To display Timetable, insert date &
airport code:
TT10JUNADDIAD
To display Time table from Availability
display:
TTL1
To display return timetable:
TTR
To display timetable in a booking for
segment one:
TTB1
Checking Minimum Connecting Times
When you build an itinerary over a connecting point, you can check
that the connecting time is valid by:
@MT
To check specific segments in an itinerary, include the relevant
segment numbers:
@MT3–4
Minimum connecting times may be checked without reference to an
itinerary, by using a fill-in format:
DCT
To Check local time at specified location:
@LTADD
 Booking an Itinerary
After displaying availability, to sell a seat:
N1Y2 , where N is selling modifier
1 is seat quantity
Y is needed class
2 is line no. on the display
If you need to book on two consecutive lines:
N1S1S2
If you need to book for waiting list:
N1S1LL
Chapter – 3
Building a Booking File
To build a booking file, five fields are mandatory:

1. Itinerary
2. Passenger name
3. Phone number
4. Ticketing information
5. Received from (who gave instructions to make the booking)
Entering name field
To enter name in a booking:
N.Aman/Lemma Dagne*MR
If more than one person having the same surname:
N.2Bulto/Lelise/Jalele
To insert infant name:
N.I/Halie/Abdo Shekur*15sep13
To insert child name:
N.Alene/Henock Tatu*p-C07
Changing name field
To change adult passenger name:
N.p1 @Kebede/Alemu*MR
To change infant name:
N.P2@I/Alemu/Kidist*12SEP13
To delete name remark:
N.P3@*C09
To delete name:
N.p4@
 Entering the Phone Field
The type of phone number is indicated by the letter before the
asterisk in the entry:-

T - Travel agency phone

P - Customer’s home phone
B - Customer’s business phone
E - Customer’s email address
A - Customer’s accommodation/hotel phone
N - No phone contact
To enter your agency name and reference:
P.T* 0115175264 Helpdesk travel Ref Abebe
To enter a home phone number for your customer
P.H* 0116523150
To enter a business phone number for your customer
P.B* 0115234562
To enter a business phone number for your customer in another city than your travel agency
P.IADB* 09725632145
To enter an email address for your customer
P.ADDE* abebe.kebede//yahoo.com,
where -city code must be included
- ‘@’ sign is represented by ‘//’
Changing the phone field
To change 1st agency phone field
P.1@T* 01753 789871 REF JORGE
To change 2nd business phone field
P.2@B* 0112145221 REF YONATAN
To change 3rd home phone field
P.3@H* 0115362542

Deleting phone field

To delete the 4th phone field
P.4@
Email fields
To insert ‘Email – from’ field
MF.galileo.helpdesk@galileo.com
To insert ‘Email – to’ field
MT.girum.t@gmail.com
To send the email entry
R.P+ERM
Changing email field
To change ‘email to’ field
MT.@letab@yahoo.com
To change ‘email from’ field
MF.@worldtravel@et.net
To delete the email fields
MF.1@
MT.1@
Ticketing field
There are three types of ticketing entries
1. Minimum entry
2. Ticket review
3. Ticket number

To insert minimum entry

T.T*
To insert future date ticketing date
T.TAU/15DEC13
To insert a ticket number on the minimum ticket field
T.T*0712103625423
Changing Ticketing field
To change future ticketing date
T.@TAU/20DEC13

To change ticket number on the ticketing field

T.@T*0712145214225

To delete ticketing field

T.@
 Received from field
A received from field is a field which states the name of the person who
gave you the instruction to book all the information.

To insert received from Ato Gemeda Chala

R.Ato Gemeda Chala

To insert received from field for the pax traveling (when only one pax is traveling)
R.p or R.Psgr

To change received from field to new name

R.@wro Chaltu Lemessa
End transaction
To end the booked transaction and to go out of the booking for another
booking
E
To end the transaction, but stay on the booking (End and retrieve)
ER
Ignore transaction
To ignore all the transaction
I
To ignore and retrieve (to ignore only the last addition on the
transaction)
IR
 Retrieving a booking file
Booking Files may be retrieved by:
Family name
*-KEBEDE
Date and name
*20DEC-KEBEDE
Flight and name
*ET500/20DEC-KEBEDE
Booking File record locator
*1GHT6K
To retrieve a booking held in branch office of yours
**B-KEBEDE
To select from similar name lists (if the 2nd )
*02
Chapter – 4
Working with Itineraries
Canceling a booking file or segment
To cancel the whole file
XI
To cancel segment one
X1
To cancel segment 1 and 3
X1.3
To cancel segments 1,2, and 4
X1.2.4 or X1-2.4
To update advice KK to status code HK
segment 1
@1HK
Changing Dates, Flights and
Classes
To change date of the 1st segment to 20JUN14
@1/20JUN14
To change segment 2 and 4 to “c” class
@2.4/C
To change all segments to “M” class
@A/M
To change segments 1 up to 3 to “D” class
@1-3/D
To change all segments for 2 pax
@A/2
 Direct Selling a Flight
To sell a direct flight without displaying availability
NET500Y10DECADDIADNN1
where: N means need flight (sell)
ET500Y means flight no. with class
10DEC is the date of departure
ADDIAD is the sector
NN1 means request 1 seat
 Entering open segment
To insert an open segment with out stated date
NETOPENYBJRADDNO2
To insert an open segment with specified date
NBAOPENC10MAYLHRCPHNO2
To insert open segment with no specified date
and no carrier
NYYOPENYFRAROMNO3

NB:- “N” in the above formats can be replaced by

letter (O)
Passive segments
To book a passive segment,
N1Y2AK
To book direct passive segment,

NET500H10DECADDIADAK2

To insert surface sector

NA
The system will give you ARNK (means Arrival not
known)
Chapter 5
Passenger
Servicing
Mileage membership

 Special Service Requirement (SSR)

 Other Supplementary Information (OSI)

 Advanced Seat Reservations

 Vendor Remarks
Entering Mileage Membership number

To insert mileage membership number for passenger one,

M.P1/UAA658753
To display the stored mileage data,
*MM
To display membership accrual table for ET
M*ET
To insert UA membership number to a booking with ET and LH segments,
M.P1/UAA565454/ET/LH
Changing and deleting
To delete all mileage membership number from all passengers,
M.@
To delete mileage membership number from passenger three,
M.P3@
To delete mileage membership number from passenger three
and Ethiopian Airlines,
M.P3*ET@
Special Service Requirement (SSR)
Full list of SSR codes are contained in
GC*605/32
Codes may require:
- Additional text (+ sign)
- No additional text (* sign)
- optional additional text (no sign present)
To insert SSR to passenger two
SI.P2/SFML
SI.P2/LANG*SPEAKS ONLY AMHARIC
Mandatory SSR remarks of Passenger
contact:-
Primary contact on SSR

SI.P1/SSRCTCMETHK1/251911000000
where, CTCM = the contact mobile phone identifier
ET = the carrier
HK1 = the Status code
Secondary or emergency contact number entry on SSR
 SI.SSRPCTCETHK1/251115174020
P = Secondary contact
Permanent or Destination in US, UA etc.… on SSR
 SI.P1/SSRDOCAETHK1/R/US/1600 SMITH STREET/HOUSTON/TX/1579

 SI.P1/SSRDOCAETHK1/D/US/1600 SMITH STREET/HOUSTON/TX/1579

NB:- A --- means Address and constant

R ----means address of permanent residence in the US
D ----means destination address in the US
1579 ---- Post number
SI.P1/SSRCTCMETHK1/251911000000/FR
where, FR = language (French)
Passenger email address

 SI.P1/SSRCTCEETHK1/J.DEAN//YAHOO.COM

Frequent traveler

 SI.SSRFQTVETHK1/FF1236547-ABEBE/LEMMA
Member ship number = FF123456
To display service information,
*SI
To change free text from SSR,
SI.P1/SPML@*NO EGGS
To delete all SSR items for all passengers on segment 2,
SI.S2@
To update advice KK to status code HK
SI.S2/SFML@HK
Other Supplementary Information
 It’s information to the airline for better handling of the process.
 It does NOT require the airline to prepare in advance like the SSR.
 To insert an information to All airlines participating on the booking,
SI.YY*ABEL/ABEBE CHD AGED 7 YEARS
To display OSI
*SI
To change the second OSI item,
SI.2@ET* ABIY/ABEBE CHD AGED 7 YEARS
To delete the first OSI item,
SI.1@
 Some airlines require passport Detail (IAD,UA…)
SI.P1/SSRDOCSBAHK1/P/GB/S12345678/GB/12JUL76
/M/23OCT16/SMITH
Advanced Seat Reservations
Some airlines allow you to reserve a specific seat; to check which airlines:-
GC*200/6
To display seat availability map for segment one,
SA*S1
To assign seats 19A and 19B for segment 1 :
S.S1/19A.B
To display list of seat characteristics
S*
To request no smoking aisle seats for segment 2
S.S2/NA

To display a list of seat characteristics, enter:

SC*
To change pax2, seg1 assigned seat no. to 18A
S.P2S1@18A
To change to no smoking window seats for all
passengers for all segments
S.@NA
To cancel all seat assignments for all passengers and all
segments
S.@
To cancel seat assignment for passenger 2 on all
segments
S.P2@
 Vendor Remarks
To insert vendor message to the airlines
V.AET*please advise how many seats reserved for stretcher
V. - functional identifier
A- means airlines
NB:-When you send free format text to an airline write all text using
the full spellings of all words or use AIRIMP abbreviations contained in GC200/7
To display vendor remark
*VR
To change vender remark 2
V.2@ASA*PLEASE ADVISE COST OF KENNEL
FOR DOG 40 POUNDS

To delete vendor remark one

V.1@
Chapter 6
Optional booking file
fields
 Review Booking

 Notepad

 Written Address

 Delivery Address
Review Booking Item
A review booking item is to remind yourself to take
some future action
regarding your customer's booking.
RB.10JUNE*rent pick up car for customer
To display the record
*R
To change the first review booking field
RB.1@20NOV*reserve hotel for customer

To delete the review booking field 2

RB.2@
Note Pad Item
Uses to record action taken on the booking.
NP. ADVISED PAX THE PENALITY
NP.H*HILTON REQUIRES FIRST DEPOSIT
where, “H” implies the issue is on Hotel.
Historical and Confidential Notepad Items
Enter a historical notepad item so that it will be stored in Booking File history
NP.H**PAX ADVISED HOTEL MUST BE GUARANTEED

Enter a confidential notepad item so that it may only be viewed by your branch
office
NP.C**CASH ONLY DO NOT ACCEPT CHEQUE

To change the pax one’s free text of notepad item,

NP.2@NEW TEXT

To delete notepad item 3

NP.3@
Written Address
The written address is the full mailing address to which correspondence or
documentation to your customer must be sent. It is a single item field.
The address text is separated into sub-fields by an asterisk, and a maximum

W.MR A JACOBS*10 THE STREET*BENSON*OXFORDSHIRE*P/ OX97YE

Note: Each sub-field is separated by an asterisk, and the postcode identified with P/

To change the detail of a mailing address

W.@MR B GUNNER*27 THE STREET*OXFORD*P/OX7 9RE
To delete an entire written address
W.@
To delete the third sub-field
W.@3*
Delivery Address
It is a more general address or location to which documents are to be
hand-delivered
D.MR A JACOBS*RECEPTION* GROUND FLOOR SHELL BUILDING*
MANCHESTER

To change the detail of a delivery address

D.@MR B GUNNER*FINANCE OFFICE*SHELL MAIN OFFICE* CHEPSTOW

To change the detail of the second sub-field

D.@2*BUILDING 3

To delete an entire delivery address

D.@
To delete the third sub-field
D.@3*
Chapter 7
Managing Booking Files in
Queues
Galileo assigns each pseudo city 100 queues, numbered 0 to 99.

26 of them are programmatic queues and Booking Files are placed on these
queues automatically.
These queues usually contain:- flight confirmations, waitlist clearances, and
schedule changes.

The other 74 non-programmatic queues can be customized for your office needs.

Additionally, there are four queues used to receive or count Booking File
messages.
These special queues are identified by title instead of by number.
See page 8.2 on manual
To display a count of Booking Files on queue,
QCA
To sign in to a queue,
Q/2
* See module on page 8.4 – 8.5
To route a booking to another booking
QEB/40
To queue to another agency with PCC & queue
Number QEB/76BD/83
To ignore and exit the current queue
QXI
To end the current booking and exit the queue
QXE
To remove booking from current queue and exit
QX+QR
To exit & route the current booking to another queue
QX+QEB/45
 Queue Clearing
 To get rid of the HX segments, you have to
visit Queue 23 (Q/23) attentively.

 Cancel all the HX segments timely

Chapter - 8
Dividing booking files
It is used for a booking having two or more
pax in.
To divide pax 3 from an original booking
DP3
Then add received-from field
R.Abebe
File the booking file
F
Add received-from field again
R.Abebe
Then end and retrieve
ER
If you couldn’t get a new locator for the new divided booking,
enter the following
until you get response:-
V.AET*DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR

To view history of a booking, enter:

*H
Chapter - 9
Galileo Information System
(GIS)
The Galileo Information System (GIS) is an
automated information system which is flexible,
fully indexed and available to all Galileo users.

GIS is structured like a book. It has an index

containing a list of chapters,
and each chapter contains pages.

to display the index of subjects and chapter

numbers
GG*
To Display a chapter from GIS to read the information it
contains
GC*200
To Display a page to view specific information in GIS
GP*9

Working with Timatic

Timatic is an information system that provides you

with travel information regarding visa,
health, customs and currency requirements for
countries throughout the world.

To display the list of Timatic fill-in formats

TI-
See module on page 10.4 - 10.8
Thank
You!!!!!!!!!