SOLAR SQUARE

ENERGY
 AGENDA
Introduction ​
Industry Overview
Meet our Team & Vision
Industry over
Solar Home Panel
FAQ’s
Mock Sessions
​
 DAY-1
Introduction ​
Industry Overview
Meet our Team & Vision
Industry over
Solar Home Panel
​
DAY-2
FAQ’s
Lead Qualification Criteria
Script
Call Handling Skills
DAY-3

Mock calls

Outcome training
 SOLAR SQUARE
DAY-1 ENERGY
 7

INTRODUCTION
Care enough to create value for customers. If you get that part right, selling is
easy.
—Anthony Iannarino
SOLAR SQUARE INTRODUCTION
8

We DESIGN, BUILD, OPERATE and FINANCE SOLAR.

SOLAR SQUARE INTRODUCTION
9

We are the best-in-class service providers, taking solar homes all across
the country.

We offer affordable EMI solutions for homeowners looking to get solar.

We are trusted by 4000 homeowners and 500 companies.

In our 7 years journey we have been nominated as INDIA’s only UL

Certified solar Company. (Underwriter Laboratories (UL) is one of the oldest safety certification companies around. They certify products, facilities,
processes or systems based on industry-wide standards.)
WHY SOLAR SQUARE? 10

By choosing Solar Square you get:

@ Guidance of experienced solar consultants- which is free of cost.

@Rooftop Inspection before solar system installation.

@Advice on the best types of solar system that will help generate maximum power

@Solar panel to handle speed of wind as high as 150 kmph -GUARANTEE

@ 5 years free maintenance contract

@ Options for easy EMI

 11

OUR VISION, MISSION

VISION: To make clean energy affordable and accessible to all

MISSION: Our mission is to disrupt the distributed solar generation industry.

By infusing transparency and trust.

 MEET OUR TEAM 12

SNEHA MISHRA
NEERAJ JAIN NIKHIL NAHAR
CEO- Small
Director- Strategy Director- Technical
Commercial &
Residential
 13

MEET OUR TEAM

ANURAG BHIDE ANSHUMAN SHARMA

Chief Operations Officer Vice President-
Residential
INDUSTRY OVERVIEW
 15

What is Solar Panel?

Solar panel is an assembly of photovoltaic cells which are installed in
a framework. Solar panel uses sunlight as a source of energy to
generate direct electricity.
 16

SOLAR SYSTEM

It absolutely works as per the Sun radiation hence the maximum power is produced by any solar panel at 12
noon.

There are 3 types of system

1. On-Grid system
2. Off- Grid System
3. Hybrid System
 17

On-Grid Solar System

- This is connected to your electricity bill grid.

- Electricity grid only works as battery,here the

electricity which is generated in access is
stored in grid and utilized during the evening
and night time.

- This helps us to net off the electricity bill, let

by exchange of electricity it is called as NET
METERING and is available across INDIA
.
- Net metering can be upto 500 KW or upto
Sanction load whichever is lower

- Solar system will shut off if grid is also closed

 18

Off-Grid Solar System

- This is independent system which is your
private, personal solar system

- In off grid solar system the electricity that is

generated is saved in battery so that can be
used in evening and night, in absence of
Solar energy.

.
 19

Hybrid Solar System

- It will work even if there is no power in grid.

- Contains power back of 1-2 hours.

- Even there is no electricity supply from GRid it

will still work
 Types of Solar Panel 20

We can provide both to customers as per his needs for price and costing will be shared by over
SOLAR CONSULTANT

We work with Navitas/ Renewsys/ Premier/ Panasonic/Adani

ADVANTAGES OF SOLAR SYSTEM
21

1. Reduces Electricity Bills

2. Low maintenance cost

3. Just like Insurance against rising electric cost

4. Return of investment

5. Environmentally friendly

6. Government Subsidy for installation

SOLAR SYSTEM FOR HOMES 22

With new and modern solar

energy system, including power
storage, we can now definitely
run a whole house completely
on solar power.
What we offer?
23

@ Best price

@ Clean solar panel

@ High in performance

@ No interest on EMI( As per the EMI Period)

@5 years of AMC included with no extra cost(which is done quarterly)

What we offer?
24

@ We offer Solar system as per the monthly average consumption, we calculate average of 12months
consumption

e.g: 1 KiloWatt system will give 1400 unit a year

1400/12= 116 Unit, monthly,roughly around 120 units
(script it is mentioned as:
So SE to follow 1 kw = 120 units)

*1KW has 3 SOLAR PANELS

We will never share costing of Roof-top Solar with customer not

even estimated prices
What we offer?
25

@ Roof-Top Inspection & 3D Design

- Type of roof RCC or metal sheet
- Will check structural strength and condition of roof
- The size of roof-top
- What should be the tilt and angle of solar panel (the ideal spot is someplace that receives unhindered sunlight between 9 AM to 4 PM.)

@ Prefabricated Structure
- Made using precision in manufacturing unit
- No welding at site
- Each part is galvanized with zinc so you get 100% rust protection

@ After Sale Services

- Module cleaning
- Preventive maintenance
- On-Call Service & Spares
What we offer?
26

@ Hassle free Installation

- We do only superior chemical anchoring to install solar on your roof top
- Worlds best waterproofing chemical HILTI
- Zero Gaps and Air bubbles
So you don’t have to worry if solar installation will cause any holes and will lead to water leakage from
your roof.

@ Zero EMI
- Loan approval in 10 mins
- Easy 6 installments with 0% interest
- Can choose from 6,12 and 24 upto 5 years loan tenure
 27

What we check for Home Solar

Panel?
1. Consumption of electricity i.e. how much unit is consumed

2. Total amount of Shadow free space available

1 KW- 100 Sq Ft shadow free space is needed

3. What is the Sanctioned Load/Niyamit haar limit mentioned in Bill, because as per the rule any
consumer installing solar system cannot exceed Sanction Load.
In case want to increase the Sanction Load, it can be done from electricity department
 28

Our Presence

● Gujarat -Ahmedabad, Vadodara & Gandhinagar, Surat

● Maharashtra
● Karnataka(Bangalore)
● Delhi NCR(Delhi, Noida, Faridabad, Ghaziabad, Gurugram/Gurgoan)
● Madhya Pradesh
● Telangana -Hyderabad & Rangareddy
● UP- Lucknow
 29

Regular bookings can be done with +24 hours timing

 30
Need to check if solar consultants are available at location or not and then book consultation
( Details will be available in silent element)/ if dates not available then meet later
 31
Before scheduling appointment check for
{SILENT ELEMENT}

Meeting to be Scheduled for

Jalna,Dhule/
Malegaon,Beed,Buldhana,Jalgaon,Ahmednagar,Thane,Kolhapur,Baramati -
Maharashtra - [07th - 12th November]

Need to create the Amravati [Maharashtra] leads from 23-25th Nov.

Planning for Vadodara[Gujrat] from 24-27th November

For other cities apart from these [regular] normal booking with +24hrs
delay
LEAD QUALIFICATION
32

1. The premises where customer resides is Independent House or Flat

2. Premises is owned or rented

3. Home is fully constructed or is still under construction, if underscontruction what time will be
completed?

4. Government Meter is needed for solar panel and Amount 1500 rs average

5. Roof Ownership, if in Appt than need to take NOC as minimum space required is 200 Sq.ft.

5. Maximum bill amount can be as per customers consumption of electricity in residential

 LEAD QUALIFICATION 33

● We will not disqualify the leads from Delhi for 1000rs Bill value, in such scenarios please probe
them if they know the unit and if it is above 200 then you can qualify them
Note: In Delhi, they get the subsidy and Cx is getting the bill amount after the reduction.

● For Ahmedabad electricity bill is generated once every 2 months, so we have to probe them if are
they informing us bill amount for 2 months or 1 month. If Cx says 2000 for 2 months then they are
not qualified.
DAY-2 SOLAR SQUARE
ENERGY
 FAQ’s
35

1. If the customer is adamant about the budget and not providing required details.

We will apologize and educate the customer that we only collect details with respect to the requirement for Solar and we
need to check the available space, height, sun light source etc and as we also provide multi brand solar panels where
prices vary as per requirement. Post visit we will be able to provide you with the costing details.

2. How to reach Solar Square for further help?

Customers need to contact Customer Support from the Solar Square website.
( https://www.solarsquare.in/)

3. If a customer says a consultation was booked but nobody showed up.

Apologies to the customer and inform them “we could not complete the visit due to some operational constraints. We will
collect the details again and book the meeting.

4. Is it possible to shift the installed solar from one location to another?

It can be done but additional charges will be applied which includes uninstallation , installation and transport charges (if
different city).
 FAQ’s
36

5. Do we provide service to Farm houses?

If it is Ongrid ( rely on electricity ) then Yes we can process. If off grid ( with battery back up) then we can not.

6. If customer asks about Solar pro

Solar Pro is a person with leads and wants to do business with the SolarSquare team as a partner. Inform customers to
reach out to welisten@solarsquare.in and drop a mail.

7. What is the lifespan of a solar panel and is it waterproof?

Solar panel lifespan is 25+ years and it can sustain all the weather.

8. Can we install solar on tin sheet roofs?

Yes we can install solar on tin sheets but sustainability will be checked first and then we can process it. If the roof is made
of any other sheet then we can not (Kaccha chatt)
 FAQ’s
37

9. Can we install solar on ground / open land?

If a sun light source is available and not off grid requirement then we can proceed.

10. Can we club the meters from the same building?

Yes we can. If meter owners are from different buildings then we can not.

11. Can we club commercial and residential meters if they belong to the same owner?

We cannot club the commercial and residential meter in any case

12. Can we qualify if the customer has a private meter connection?

We do not qualify the private meter connection clients

 FAQ’s
38

13. How do we check the amount electricity generated by solar system?

The electricity bill that is generated post installation of Solar panel, is called SOLAR BILL gives the complete details of the
same. Can be checked from how much import export was done from GRID. Apart that can also check details from APP that
we provide you with
 FAQ’s
39

14. What all components are to installed at consumer end to set-up solar system?
Solar Panel, Inverter to convert DC to AC which can be used at home, Proper Galvanized zinc structure to avoid rustin and
cables for connecting.

15. How can I maintain my solar system for smooth functioning?

We also offer AMC. Which gives preventive, technical and mechanical maintenance. regular check up of system i.e all
electrical and mechanical connections are good.

16. On what solar panels is subsidy given by government?

Only in MADE IN INDIA solar panels get subsidy. as on now only POLY technology is available in INDIA. Will not get any
subsidy on MONO technology. We can offer both POLY and MONO. Subsidy available PAN INDIA
 FAQ’s
40

17. What is the difference between MONO and POLY Technology.

MONO technology is more space efficient than POLY Technology
i.e if POLY technology 1 panel gives give 330-350 KW power where MONO technology 1 panel gives you 450-550 KW
power.

18. Do we get any warranty on the components that are installed like on Solar panel/Inverter?
Yes, you 10 years of manufacturing warranty on modular and 25 years performance warranty and on inverters you get 5
years warranty so we suggested them to buy peer1 trusted brand Solar Modular Inverter

19. Do we need to clean Solar Panels?

Yes, we suggest to get it done and hence have AMC, because of dust and other sediments that get settles down on the
panel, which is cleaned with professional brushes.

20. DO we provide MONO, if any customer insist for MONO?

Yes, we can book consulting after telling that will be costlier and will not get subsidy.
 FAQ’s
41

21. We work with a number of tiers I module brands such as Navitas/ Renewsys/ Premier/ Panasonic/ etc. Our solar
consultant will be able to give you exact details about this.

22. Avg Bill — Solar System Requirement — Average Space Required

1000-2000 - 2KW - 200SqFt.
2000-3000 - 3KW - 300SqFt.
3000-4000 - 4KW - 400SqFt.
4000-5000 - 5KW - 500SqFt.
5000-6000 - 6KW - 600SqFt.
6000-7000 - 7KW - 700SqFt.
7000-8000 - 8KW - 800SqFt.

23. Can you tell me the approximate cost for 1kW/ 3kW/ 5kW/ x kW solar?
Sir/ Ma’am, our solar consultant will guide you on the solar solution suitable for your home and also on all related costs. I
am not aware of the commercials, my job is to line up the meeting for you with our solar consultant for further discussion.
 FAQ’s
42

24. Is EMI Facility available for buying solar? What’s the interest rate.
Yes Sir/ Ma’am. We do have easy EMI facilities available. Our solar consultant will surely guide you on the EMI options
available for your purchase. I am not aware of the exact details, my job is to line up the meeting for you with our solar
consultant for further discussion.

25. Which Solar panel does your company provide?

We work with a number of tiers I module brands such as Navitas/ Renewsys/ Premier/ Panasonic/ etc. Our solar consultant
will be able to give you exact details about this.

26. How many years is the product warranty?

○ Only with Solar Square, you will get a 12-15 year manufacturing defect warranty on solar modules.
○ You get a 5-year warranty on solar inverters.
○ You get a 10-year warranty on our pre-fabricated solar structures from SolarSquare

27. Who will we have to contact for warranty claims? SolarSquare or the module/ inverter brand?
○ We take care of end-to-end service for your solar system. If ever you need to claim a warranty - you can just call
Solar Square and we will coordinate a replacement with the manufacturer for your modules or inverter.
 FAQ’s
43

28. Where is your office in my city?

We are a national solar brand and have regional offices in Mumbai, Pune, Bhopal & Bangalore. We have dedicated staff in
other cities to handle customer operations on the field.

29. What do you provide - On-Grid Solar or Off-Grid Solar?

We primarily deal in On-Grid or Grid Connected rooftop solar for homes & commercial buildings.

30. Can we place the panels in the gallery or balcony?

Our solar consultant can evaluate the space available in your home for solar installation. But 99% of it is only feasible on
Rooftops.

31. Tell me more about your SolarSquare? Where is it based? How old is the company?
○ SolarSquare has been in the rooftop solar business since 2015. We are one of India’s top 5 rooftop solar
companies as per the latest industry reports.
○ Over 2000 homeowners have trusted SolarSquare for rooftop solar installations.
○ The company is founded by engineers from IIT Bombay and we pride ourselves on high-quality solar installations
and our service standards.
○ Our Head Office is in Mumbai, but we have regional offices in Pune, Bangalore, and Bhopal.
○ I will be sharing some online content with you after our call. You can go through it to know more about our project
quality, our services and about our company.
 FAQ’s
44

32. What is the size of 1 Panel?

Our Solar Consultant when he will do site visit he will able to explain better

33. Will solar square follow up for subsidy?

Pricing is given along with subsidy, customer will get subsidy in your account. and Consultant will guide you when
he visit.

34. What will be costing and discount that I will get on subsidy?
Subsidy depends upon KW solar system you take, so consultant will be right person once he visits

35. Can we club different meters in one Solar system, if are in same house?
Yes! it can be clubbed if all are in same house.

36. If any customer saying bill amount is less since gets subsidy?
Check for Unit consumption, the exact bill amount, Unit consumption minimum should be 240 Units.

37. If customer has applied for meter?

We will check if meter will be installed in 1 month, we would qualify the lead
 45

SCRIPT
Copy of Script_Lead Qualification_SolarSquare v1.1 - Google Docs
DAY-3
SOLAR SQUARE
ENERGY
 Opening the call

5 Identify the customer need

Step Provide solution

Sale call
Establish Next step

Approach
Closing the Call
Tips to handle Call
48

1. Be prepared- Prepare yourself before you take calls.

2. First Impression is very important- If you are phone, the opening of calls is very
important. It is all you have got to. Just the words. Professional greeting and
proper opening of call.

3. Always carry a smile & Confident when on call- It reflects in you tone of voice

4. Be energetic in your tone - Never sound Dull and unclear

5. Build rapport with customer- Talk in pleasant and friendly tone, but professionally.

6. Let customer speak first- Take pause and allow customer to speak.
Tips to handle Call
49

7. Listen Effectively- Acknowledge the customer so that he knows you are listening
and not hearing. USe phrases like, yes, I can understand, let me check what best
we can do for you, Sure, definitely,,,

8. Always give reassurance to customer- In case of any complaint or query reassure the
customer. Dont worry will surely be address

9. Probe with relevant questions- Use open ended and closed ended question
- Use open ended question to open up the conversation
- Use close ended questions to come to specific facts and for give resolutions
and suggestions

10. Always provide options- Give options to customer if available

11. Never Argue- explain customer what you can do rather than telling what you
can’t do. to avoid arguments.
Tips to handle Call
50

12. Handle Objections- Always have list of FAQs open

13. Empathize and Apologise when needed - Never be afraid of apologizing. empathizing
means keeping yourself in customers shoes.

14. Avoid eating & Avoid murmuring- Never speak to yourself nor eat during calls

15. Never Rush through the call- When you speak to customer should always focus on
ROS.

16. Handling Irate Customer

- Use Positive phrase like I understand,
- Apologise
- Give options
Tips to handle Call
51

19. Don’t get distracted while on calls- Avoid doing other things while on call and never
ignore customer or his query.

20. Don’t Vocalize your displeasure- Never say anything sarcastically.

Opening of call
52

Good morning/afternoon/evening. My name is (caller name) calling from Solar Square Energy. Am I
speaking to {contact_name}?

Mera naam (caller name)hai.aur mai solar square energy se baat kar rahi hoon.kya meri baat (contact
name) se ho rahi hai?
Introduction
53

This call is regarding your inquiry on Solar Square’s website for rooftop solar. The rooftop solar
would help reduce your electricity bill. May I please confirm a few details to understand your
requirements better on this call?

Aapne solar square ki website par enquiry raise ki thi regarding solar rooftop project. Kya mein
aapse kuch details confirm kar sakti/Sakta hu taaki mein apki requirement ko behatar samajh saku.
Consultation Nudge
54

Sir/Ma’am, as mentioned earlier, the consultation helps get clarity on the project and your requirements.
We shall walk you through the savings, offerings, and benefits of our package. It is completely free of
charge. You can take a call post the consultation.
Would you like for me to arrange for the consultation as per your availability and schedule?

sir/maam, jaisa ki pehle bataya gaya hai, consultation apko clarity aur aapki avashyaktaon par
spashtata praapt karane mein madad karta hai hum aapko hamare package ki bachat, offerings aur
labhon ke maadhyam se chalenge yah puri tarah se free hai aap paramarsh ke baad ek call le sakte
hain
kya aap chahte hain ki main aapki upalabdhata aur anusuchi ke anusar consultation book karun?
Call Closing
55

Thank you for the information. Our Solar consultant will connect with you now on the day of the
meeting. I will send you some material about our company and solar projects, you can go through it to
learn more about our brand SolarSquare.
Thank you for your time and patience and have a great day.

Jaankari dene ke liye dhanyawad. hum aapko apni company ki jankaari aur kuch material solar projects
ke baare mai bhejenge. jis se ki aap solar company ke baare mai aur behter jaan payenge .

shukrriya aapka samay dene ke liye .aapka din shubh ho .

 56

Scenarios
1. NGO/Classes/ in residential
2. If rented flat or house, we would not able to install panels
3. If flat NOC required
4. Meter clubbing can be done for Resi-Office premises
5. Meter clubbing for different build with common roof top for same owner
6. Transfer of Meter
7. Increase sanctioned load can be done
8. Transfer of ownership of electricity bill
9. Under construction
a. If roof ready
b. If roof not ready
 57

Scenarios
9. It bill less than 15k for commercial we will qualify the leads bases on other parameters and
schedule meeting

Script_Lead Qualification_SolarSquare v1.1 -

New - Google Docs
THANK YOU