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38 views

DVAGO-App-Comprehensive-Case-Study (1)

Uploaded by

bsse2380223
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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DVAGO App -

Comprehensive Case
Study
This presentation explores the development of DVAGO, a healthcare
e-commerce platform designed to revolutionize access to medicines
and healthcare products.
Revolutionizing Healthcare Access
Subject Objective Scope

Comprehensive software Design a robust, scalable, and E-commerce in the healthcare


requirements engineering for a secure platform for online medicine sector, targeting individuals seeking
healthcare e-commerce platform. and healthcare product ordering. medicines, personal care products,
and health consultations.
Project Objectives and Goals
1 Secure Prescription 2 Diverse Delivery Options 3 High User Satisfaction
Validation
Enable multiple delivery Design an intuitive user
Verify prescriptions through methods: standard, next-day, interface, offer secure payment
licensed pharmacists, ensuring and one-hour express delivery. methods, and provide real-time
compliance with medical and tracking.
regulatory standards.
Background Information
Organization/Context Problem Statement Significance

DVAGO App: A cutting-edge Challenges addressed: limited Resolving these challenges ensures
healthcare e-commerce platform access to authentic healthcare improved access to healthcare
offering authentic medicines, products, lack of secure prescription products, better adherence to
healthcare products, and validation, and absence of real-time prescription compliance, and a
consultations. order tracking. higher standard of user convenience
and trust.
Key Stakeholders and Their Roles
Customers Pharmacists
Use the platform to browse, order, and manage healthcare Validate uploaded prescriptions for compliance with medical
products. Upload prescriptions for review and access and legal standards. Offer consultations and advice regarding
consultations. medication usage.

Delivery Partners Administrators


Ensure timely and accurate delivery of healthcare products. Oversee app operations, including product catalog
Provide real-time tracking updates to users through the management, system monitoring, and user issue resolution.
platform.
Methodology and Approaches
Requirement Gathering 1
Conducted surveys and interviews with target users,
pharmacists, and logistics personnel.
2 Frameworks Used
Agile Requirement Engineering for iterative feedback loops
and quick adaptations. RESTful API design for seamless
Techniques Applied 3 integration with payment and logistics systems.
Interviews: Detailed discussions with pharmacists and
delivery teams to understand operational challenges.
Surveys: Collected data from users regarding app usability 4 Data Collection
and essential features. User behavior analysis to prioritize features like express
delivery and prescription validation. Industry benchmarking
Tools Used 5 to align with healthcare compliance standards.
Jira for project tracking and issue resolution. Firebase for
push notifications and user engagement metrics. Analytical
tools like Google Analytics to understand user behaviors and
optimize features.
Key Findings

Observation 1 Observation 2
Users demand seamless Secure prescription management
navigation and intuitive interfaces and validation by licensed
to improve accessibility and user pharmacists are essential for
experience. building trust and ensuring
compliance.

Observation 3 Observation 4
Real-time delivery tracking The need for multilingual support
significantly enhances user to cater to a diverse user base in
confidence and satisfaction. urban and regional markets.
Proposed Solution - Core Feature
Prescription Upload
Users can upload prescriptions securely, which are validated by
licensed pharmacists.

Real-Time Tracking
Live updates on order status and delivery progress to enhance user trust.

Payment Integration
Secure payment gateways supporting multiple methods (credit/debit
cards, wallets, cash-on-delivery).

Customer Support
Chat and call support available for resolving user issues and providing
healthcare advice.
Proposed Solution - Implementation Steps
Requirement Collection
1 Engaged stakeholders, including users, pharmacists, and delivery partners, to define functional and non-
functional requirements.

Prototyping
2
Developed UI/UX mockups for feedback and iterative design improvements.

API Integration
3
Integrated third-party services for secure payment and logistics tracking.

Testing and Validation


4 Conducted rigorous testing for usability, security, and
performance.
Outcomes & Results

20% 15%
Faster Validation Accurate Fulfillment
Prescription validation time Order fulfillment accuracy
improved by 20%. increased by 15%.

98%
Positive Reviews
98% positive user reviews
highlighting satisfaction with
navigation and delivery tracking.
Lessons Learned
Success Factors: Challenges Overcome: Future Recommendations:

Integration: Successful collaboration Regulatory Compliance: Addressed AI Integration: Utilize AI for


with third-party APIs for payment HIPAA, GDPR, and other legal personalized healthcare
and delivery requirements. recommendations and chatbots.

User-Centric Design: Iterative Scalability: Optimized infrastructure Rural Expansion: Extend delivery
feedback loops ensured intuitive to handle 10,000 concurrent users network to underserved areas.
interfaces and functional reliability. without performance degradation.
Technical Architecture
• Overview of backend architecture: cloud-based servers, RESTful APIs, and secure databases.
• Scalability: Use of microservices to handle high concurrent user demands.
Key technologies: Firebase, AWS, and encryption protocols for secure data transfer.
Visual Elements: System architecture diagram showing user-app interactions.
Adherence to
Regulatory
Standards
• Compliance with HIPAA and GDPR for data privacy.
• Prescription validation procedures meeting legal and
medical guidelines.
Regular audits to ensure adherence to national healthcare
laws.
Visual Elements: Infographic summarizing compliance
measures
User Acquisition and Retention
• Online marketing campaigns targeting tech-savvy urban users.
• Promotions like discounts on first orders and subscription-based benefits.
Loyalty programs and referral incentives.
Visual Elements: Flowchart of the marketing funnel.
User Feedback
• 80% of users rated the app as highly intuitive.
• Pharmacists appreciated streamlined prescription validation.
Suggestions for improvement: expand multilingual support.
Visual Elements: User testimonials alongside bar graphs of feedback scores.
Challenges and Risks
• Technical: High server loads addressed through load balancers.
• Operational: Training delivery partners for healthcare-specific logistics.
Legal: Partnering with legal advisors for ongoing compliance updates.
Visual Elements: Risk matrix showcasing likelihood and impact.
Sustainability and Scalability
• Green initiatives: eco-friendly packaging for deliveries.
• Scalability: Geographic expansion to rural areas with low healthcare access.
Modular updates for adding future features.
Visual Elements: Roadmap showing milestones for the next five years.
Integration with IoT/AI
• IoT: Integration with smart health devices for chronic condition management.
AI: Chatbots for customer support and personalized health recommendations.
Visual Elements: Illustration of IoT devices and AI workflows.
Impact Metrics
Key Performance Indicators (KPIs):

• User growth: 50% increase in six months.


• Order accuracy: Improved to 98%.
Delivery speed: 90% of express deliveries meet the one-hour target.
Visual Elements: Line chart showing growth trends over time.
Roadmap for Innovation
Upcoming features: AI-driven health
insights, international delivery options.
• Partnerships: Collaborations with hospitals and pharmaceutical companies.
• Expanding to underserved global markets.
Conclusion
The DVAGO app demonstrates how robust requirement engineering
can address critical challenges in healthcare e-commerce.

By integrating secure prescription validation, real-time tracking, and


diverse delivery options, the app provides a user-friendly and scalable
solution.

Leverage the insights and methodologies applied in this case study


for future healthcare and e-commerce innovations.

We express our gratitude to the development team, stakeholders, and


survey respondents for their invaluable contributions.

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