WHAT IS LISTENING?

• Follow these steps to show that you're an

active listener at work:
• Limit distractions. While having a
conversation, limit your distractions as
much as possible. ...
• Use the right body language. ...
• Focus on the present. ...
• Look for meaning later. ...
• Summarize what the speaker said. ...
• Ask follow-up questions.
• Why is Active Listening
Important?
• One of the most important types
of listening skills, active listening,
involves hearing what is said and
noticing nonverbal
communication. These silent
messages—the speaker’s facial
expressions, posture, and other
body language types—may send
an entirely different message
from the words that they speak.
• For example, you may sense a change in an
employee’s demeanor and ask if there is a
problem. While the employee may verbally
respond that there is no problem, if you’re
actively listening, you may notice that this
individual has their arms folded, failed to
make eye contact with you, and replied
with a terse "No."
• Clearly, there is a problem, whether it is
personal or work-related. And if, for
example, you recently increased this
employee’s workload significantly
without increasing their paycheck,
there’s a good chance that the
“problem” is work-related. However, if
you are not an active listener, you can
miss these communication questions and
waste an opportunity to improve your
listening skills at work.
6 Strategies
to Improve
Listening
Skills at
Work
1. Always look at the
speaker and maintain eye
contact.
• 2. Use positive body language.
• Observe the speaker’s body
language.
• Really listen to what’s being said.
• Don’t interrupt the speaker.
• Wait for pauses in the conversation to ask
questions or make comments.
• Listening effectively requires a commitment
of time and effort. Taking the time to
develop and improve listening skills at work
can improve your communication level,
increase the quality of your relationships,
and decrease the potential for
misunderstandings and mishaps.
• In the workplace, people don't always say
what they mean. Learning to become a
better listener can greatly improve
workplace communication. Active listening is
listening beyond words in order to
understand a deeper message. Active
listeners are able to detect and reflect the
feelings that give emotional energy to
language.
• https://edu.gcfglobal.org/en/jobsuccess/liste
ning-skills/1/#-video
on listening
Body
language and
listening skills
• Good listening is more than
what words you use when
listening. Active listeners
communicate without
interrupting. They use body
language to demonstrate their
attention and interest.
• While listening actively:
• Occasionally nod your head in
agreement with what the speaker
is saying.
• Don't fold your arms. The speaker
may interpret it as a sign of
negativity or hostility.
• Make eye contact.
• Smile encouragingly.
• Lean forward slightly.
• Give the speaker personal space.
Follow these tips to become a more
active listener:
Focus Set aside Pay

Focus your Set aside your own Pay attention to the

attention on the feelings and speaker's body
speaker and the prejudices. Remind language and facial
topic. Find a quiet yourself that you're expressions. This is
space where you there to be the often the way to
can avoid listener, not offer sense how someone
distraction. your opinion. is really feeling.
Use door openers. These statements convey
interest and keep the person talking.

Examples: "Tell me more..." "That sounds

interesting..." "When did it happen..
Paraphrase feelings accurately. The listener waits until the speaker
pauses, as if expecting some sort of response from the listener. The
listener makes a statement labeling the feeling he or she heard.

Examples: "You're saying..." "You feel that..." "If I understand you,

you feel this way about this situation..." "You say you feel
___________, but you seem ___________ when talking about
this..."
• Ask non-threatening questions. Keep
your questions to a minimum. Give the
speaker an opportunity to think about
the question before he or she
responds. Try asking questions that will
help the speaker arrive at his or her
own conclusions.
• Examples: "How?" "What?" "Could?"
"Would?" "Is?" "Are?" "Do?" "Did?"
• Use acknowledgment responses.
These statements pull together ideas
and facts, as well as establish a basis
for further understanding.
• Examples: "Mmm..." "Yes..." "Right..."
"Certainly...
• https://dailydictation.com/exercises/e
nglish-conversations/1-at-home-1.399/
listen-and-type

• Practice listening tests

SPEAKING
Speak means to talk, to give a
lecture or speech, or to use your
voice to say something.
• Speaking is an interactive process
where information is shared, and if
necessary, acted upon by the listener.
So, it's important to develop both
speaking and listening skills in order to
communicate effectively.
• Speaking skill is a skill of
using language to
communicate using
verbal or nonverbal
symbols orally in
different context that
can be improved
through learning
language.
• Public speaking is a mode of
communication in which people
express their ideas or arguments to
an audience, often to persuade or
entertain others. This is an
important skill because it allows
speakers to form connections with
their audience, which may help
them influence or motivate an
audience's decisions or actions.
• COMMUNICATIONS. involving someone's
physical presence rather than communication
by phone, email, etc.: an in-person
interview/meeting/visit.
• 'Speaking and Listening refers to the various formal
and informal ways oral language is used to convey
and receive meaning. It involves the development
and demonstration of knowledge about the
appropriate oral language for particular audiences
and occasions, including body language and voice.
 Why is speaking
important in
communication?

• It allows us to form connections,

influence decisions, and motivate
change. Without communication skills,
the ability to progress in the working
world and in life, itself, would be
nearly impossible. Public speaking is
one of the most important and most
dreaded forms of communication.
Why is speaking a
skill?

• Speaking allows us to communicate

with others and express our thoughts
and feelings. Speaking skills can be
separated into formal and informal
speaking skills, and we use both types
in a variety of contexts throughout life.
Informal speaking skills are important
for conversations with friends and
family.
• The function of speaking skill are to
express an idea, someone feeling,
thought, and it express spontaneously
by orally. Speaking is one of the
language art of talk as communication
interaction with someone, and it is
very difficult to master it.
HOW TO
IMPROVE
SPEAKING SKILL
• Listen. The first step in improving your speaking
skills is actually working on your listening. ...
• Imitate. Now that you have listened to lots of
English conversations, it's time for some
imitation. ...
• Read. Reading is yet another important skill to
have when learning a language. ...
• Reflect. ...
• Prepare. ...
• Speak. ...
• Practise.
IS SPEAKING THE
MOST IMPORTANT
SKILL IN
COMMUNICATION?

• Listening is the most important

component of effective
communication. Effective
listening is more than just
understanding the words of the
speaker. It is understanding the
meaning and importance behind
those words and how the speaker
feels about topic.
How to Become a
Better Public
Speaker

• Study Great Public Speakers.

• Relax Your Body Language.
• Practice Voice and Breath Control.
• Prepare Talking Points.
• Know Your Audience.
• Add a Visual Aid.
• Rehearse.
• Record Your Speeches.
How to speak with
confidence

• Embrace your weaknesses. ...

• Give yourself time to prepare what to say. ...
• Maintain eye contact. ...
• Limit the amount of questions you ask. ...
• Allow the other person to initiate the conversation in
silent moments. Be yourself.
• Everything from your tone,
words, and body language
indicates your level of
confidence and authority, and if
you do not come across as
deserving of respect or
attention, you are unlikely to get
it. While you may not be a
natural leader, you can still learn
to speak with authority and
show others your confidence.
• Being confident makes any mistakes
less noticeable, and other people will
trust you more and enjoy talking with
you more. And the third reason it's
important to improve your confidence
is simply that being confident feels
good! When you're confident, you can
use your English without fear and
without being so nervous.
2-Minute Speech
Topics- FOR ASYNCH
• Importance of Kindness.
• Is there Value in Homework?
• Things I learned in Lockdown
• How can food be recycled?
• Should Art be a part of the school curriculum?
• Should schools teach sign language?
• Women make better presidents/prime ministers.
• Why books are better than their movies?
Speech topics for
adults
• Hobbies. Everybody has hobbies, and everybody loves talking about
them.
• Time. As people get older, their perceived value of time increases, so it's
a practical topic that everyone has something to say about. ...
• Sleep. ...
• Music. ...
• First Dates. ...
• Work. ...
• Risk. ...
• Food
• https://preply.com/en/blog/14-daily-english-exercises-to
-improve-your-skills/

• Vid About speaking

For improving your
speech –Drills
• Retelling a story
• Giving, getting directions
• Transcribe Yourself
FOR THE ASYNCH ACTIVITY – write your own speech

Make a recorded speech –topics you are most

comfortable-
Speech – related to work
Gdrive for uploading the recorded videos
Via zoom-
3-5 min. duration