#2024 CCEN4011 Lecture 5 Planning for Communication

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HKU SPACE

CCEN4011
English for Business

Lecture 5
Planning for Communication

CL03/06/07/08: 3 October 2024


CL04/05: 8 October 2024

Dr Anora Yu
Assignments from Last Lecture
• Prepare a news report
• Home Reading: Unit 2 p. 1-15
• Watch a video:
• Audience Analysis: Determining the Needs of Your Audi
ence

• Next lecture: Submit group list (4-5 members),


group leader and the option (A or B)
Please sit with your
project group members
/
Recap
Home Reading: Unit 2 p. 1-15
• Can you explain the following terms in your
own words?
• Informational needs
• Motivational needs
• Practical needs
• Credibility
Unit 2 p.16
Step 3: Choose an appropriate tone
• Casual tone
• Conversational tone
• Formal tone
• Can you explain some characteristics of each tone?
• Work in groups
• 5 minutes
• Present in class
Unit 2 p.16
Step 3: Choose an appropriate tone
Casual tone Conversational Formal tone
tone

Grammar

Sentence
structures

Wording/
Word choice

Formality

Others
Unit 2 p.16
Step 4: Choose an appropriate channel
• What channels are available?
Unit 2 p.16
Step 4: Choose an appropriate channel
• What channels are available?
• Oral/ verbal/ face-to-face
• Non-verbal/ body language/ sign language/ gestures/
facial expressions
• Written (hardcopy): letters, notes, notices, posters, …
• Written (electronic): emails, faxes, text messages,
social media platforms, …
Unit 2 p.17
To speak or to write?
Unit 2 p.18
To speak or to write?
Unit 2 p.18
Step 5: Compose the message
• Three situations:
• (Informal tone): You are not well today and you plan to
take a sick leave for CCEN4011.
• (Semi-formal): You have a competition in 2 weeks’ time
and would like to leave the class 30 minutes earlier.
• (Formal): You have some family issues and would like
to present the project plan later.
• Compose the email.
• Write a subject line for each email.
• Group work
• 5 minutes
Unit 2 p.18
Step 6: Identify possible barriers
• In the forthcoming group project, predict the possible
barriers and plan the ways to overcome them.
• Work in groups

• 5 minutes
Unit 2 p. 19
Step 7: Deliver the message
• When & where should I deliver the message?
• Right time?
• Right place?
Group Project
2 Options
Course Information p. 4
Option A
Authentic Information …
• Office of Community Engagement, HKU SPACE
Community College
• https://www2.hkuspace.hku.hk/cc/about-us/our-services-
to-the-community/community-engagement-initiatives
• List of local NGOs
• https://www.swd.gov.hk/en/svcdesk/links/ngowebsite/
• International charities ???
• https
://www.unicef.org.hk/en/what_we_do/local_education_a
nd_youth_initiatives/youth_engagement
• https://www.worldvision.org.hk/en/
Course Information p. 5
Option B
Authentic Information …
• M+ Museum
• https://www.mplus.org.hk/en/
• Hong Kong Central Library
• https://www.hkpl.gov.hk/en/locations/central-library/hon
g-kong-central.html
• Hong Kong International Airport
• https://www.hongkongairport.com/
Assignments
• Prepare a news report
• Read Unit 2 p.19-22 Situation about Speedy Pizza
• Identify the two major issues reported by Celia.
• Prepare a brief reply to her.
• Share the written reply in the next lecture
Unit 2 p. 19-22
A brief reply to Celia
To:
From:
Date:
Subject:
Dear Celia,
……..
Any Questions?

• See you next lecture 👋

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