Change Management - Chapter 1

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Change Management

Shaukat_khatak@hotmail.co.uk

Definitions
any alteration of the status quo (Bartel and Martin, 1994:199) new ways of organizing and working (Dawson, 2003:11)
the leadership and direction of the process of organizational transformation- especially with regard to human aspects and overcoming resistance to change (Fincham and Rhodes, 2005:525)

Managing
attending to organizational change transition processes at organizational, group and individuals (Hughes, 2006:2)

Course Outline
Definition

Change Management is a set of processes, tools and techniques for managing the people side of change to move a person or group from a current state to a desired future state to achieve the specific objectives of an identified change. (Jeff Hiatt, knol)

Course Outline
PART I: Approaching Change 1. Introduction 2. Metaphor and Paradigm 3. Types of change 4. Culture, Personality and Groupthink PART I: Orientation 1. The need for change 2. Change Formulae PART II: Organizational Case Studies 1. 09 Case Studies PART III: Organization 1. The change kaleidoscope 2. 7Ss framework 3. Cultural web 4. Tichys change levers 5. Project Management Methodology 6. Different Approaches to change PART III: Mobilization 1. 2. 3. 4. 5. PART III: Leading Change Motivation & Mobilization 1. Characteristics of leadership The change equation 2. The leaders task Resistance to change 3. The leaders role Stakeholder interest 4. The leadership style Communication, engagement, mobilization PART III: Integration 6. Differences & Cultural Dimensions 1. Embedding Change 2. Learning PART III: Implementation 3. The learning organization 1. Project management and implementation 2. Operationalizing the change PART III: Transition 1. Individual change 2. Team through change 3. Shadow size of organization PART III: Managing Change 1. Best Practices 2. Case Study Analysis

Course Outline
Additional Reading
1. Anderson, Dean and Linda Ackerman Anderson. Beyond Change Management: Advanced Strategies for Todays Transformational Leaders. Jossey-Bass/Pfeiffer, 2001. 2. Best Practices in Change Management. Prosci Research, 2007. 3. Hiatt, Jeffrey M. ADKAR: A Model for Change in Business, Government and Our Community. Prosci Research, 2006. 4. Johnson, Spencer and Kenneth H. Blanchard. Who Moved My Cheese? An Amazing Way to Deal with Change in Your Work and in Your Life. G.P. Putnams Sons, 1998. 5. Kotter, John P and Holger Rathgeber. Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions. St. Martins Press, 2006. 6. Kubler-Ross, Elisabeth. On Death and Dying. Touchstone, 1969. 7. Lamarsh, Jeanenne. Changing the Way We Change. Addison-Wesley Publishing Company, 1995.

Course Outline
Assignment

1. Critical Essay: Management 2. Quizzes


Class Activity 1. Role Plays 2. Group Discussion 3. Focus Groups 4. Quizzes

Case

Studies

on

Change

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